Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Cayla was very helpful and informed me how long it will take for the car to be serviced. I needed an oil change and tire rotation. take for the car to be serviced. I needed an oil change and tire rotation. More

What a xxxxing xxxx Hole I made a service appointment for an oil change and an oil change only. The place was completely empty at 2pm on a Friday. I arrived at 1:45pm. There were no service advisors to h for an oil change and an oil change only. The place was completely empty at 2pm on a Friday. I arrived at 1:45pm. There were no service advisors to help for 5-10 mins. Then a woman came and took my keys and said she would try and find someone and for me to take a seat and wait. 15 mins later or so a gentlemen came to go over what was gonna be done to my vehicle and sign my estimate. The single oil change only took an ABSOLUTELY CRAZY 2 Hours. No one else was waiting. The place was a ghost town Are you xxxxing kidding me? If I were to use this dealerships “Quick Lane” Oil Change how long would it have been? 3 Hours? 4 Hours? Im amazed at the incompetent nature of this place. My car just hit 100,000 miles and I sure as xxxx will not be buying my next car from these mental midgets. Go anywhere else. Please god go anywhere else….. More

I had an excellent buying experience here. I can honestly say it was better and easier than any other vehicle purchase I’ve had in the past. Can it really be this easy?? But that’s not where i I can honestly say it was better and easier than any other vehicle purchase I’ve had in the past. Can it really be this easy?? But that’s not where it ended. I had an issue with my brand new truck the first week of ownership and Mario took phenomenal care of me and made sure everything was taken care of. I sincerely appreciate the great service. I recently took the truck in for a software update and had another issue I asked them to look at. Joe took charge of the situation and although neither of us could duplicate the issue while they had it at the dealership, he still went above and beyond to try to remedy it. i I literally couldn’t ask for more. I appreciate everything Joe did for me! I would strongly recommend Castle CDJR to anyone for sales and service. My expectations each time I’ve interacted with them have been far exceeded. That’s not something you can necessarily expect nowadays. Castle knocked it out of the park!! Where’s the sixth star option?! More

I called twice today and did not receive a call back. I wanted to set up an appointment and was unable to. I finally reached an employee Chris and he would not let me finish my sentence. Chris had an att I wanted to set up an appointment and was unable to. I finally reached an employee Chris and he would not let me finish my sentence. Chris had an attitude and acted like he did not want to be bothered. More

Great customer service provided by the Team. Kayla was very helpful and I appreciated the shuttle home instead of waiting a few hours for the service on my jeep. Kayla was very helpful and I appreciated the shuttle home instead of waiting a few hours for the service on my jeep. More

Nice showroom and great facility. Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! More

Fair price. Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership More

Anthony was quick and knew about everything that was asked, will be back for service again. asked, will be back for service again. More

Excellent service. Looked at everything I ask them to look at. Very professional and helpful staff. Looked at everything I ask them to look at. Very professional and helpful staff. More

Chris in parts was very helpful and polite while servicing my vehicle. My car was in and out with no problems. servicing my vehicle. My car was in and out with no problems. More