Castle Chrysler Dodge Jeep RAM of Naperville

Paul was instrumental in making sure my engine got replaced in an expedited (4 month) manner rather than the expected timeframe of next year. Nick was responsive and courteous and helpful. Thanks gu replaced in an expedited (4 month) manner rather than the expected timeframe of next year. Nick was responsive and courteous and helpful. Thanks guys! More

The Service Department’s advisor was courteous and my vehicle was ready in the stated time frame. Without asking, the technician inflated my tires to the pressure recommended for the season’s cooler weat vehicle was ready in the stated time frame. Without asking, the technician inflated my tires to the pressure recommended for the season’s cooler weather. The dealership cashier was service oriented and smiled during the entire transaction. The waiting area provided tables and chairs from which I could work. More

I purchased a new 2023 Jeep Grand Cherokee at Castle in Naperville Il. I needed a new car and quite honestly, I dreaded the car buying process. I was surprised to learn that everyone I met at this dealers Naperville Il. I needed a new car and quite honestly, I dreaded the car buying process. I was surprised to learn that everyone I met at this dealership was low pressure and listened to my needs and concerns. I made 2-3 trips to this dealership during the car buying process and no one pressured me to buy before I left. I had time to think about what I was doing. My salesman was Eddie Nikpouri. If you are considering a new Jeep, Dodge or Ram I would go see Eddie More

Not a very good first visit to this dealerships service center. Said oil change and other service was under warranty but the ended up charging me for the oil change and wanted to charge an extra $700 for center. Said oil change and other service was under warranty but the ended up charging me for the oil change and wanted to charge an extra $700 for warranty work that was still under warranty. Also, wanted to charge $199 for a diagnostic but that was eventually taken off the bill. Thing is, issue still not resolved after them having my vehicle for over 2 days. More

waited over 3 hours for oil change and brake check with an appointment. Told the service person last time I was there they serviced the fuel injection system and left a plastic part in the engine bay, sai an appointment. Told the service person last time I was there they serviced the fuel injection system and left a plastic part in the engine bay, said he would have them put it back on and put it in the cup holder, never was put back where it came from. Will go to different jeep dealer for service in the future. More

We had a great experience at this dealership! Leslie was great to work with and the entire staff took the time to make sure our questions were answered. Would highly recommend purchasing from her Leslie was great to work with and the entire staff took the time to make sure our questions were answered. Would highly recommend purchasing from here! More

Did not sell me maintenance I did not need, and was helpful answering all my questions helpful answering all my questions More

My Service writer Joe was very nice, kept me posted and had the loaner car all ready to go when i go there. had the loaner car all ready to go when i go there. More

They are Very prompt, we got out when promised. Nick took excellent care of us. Nick took excellent care of us. More

I was there for Trio Service (Oil change, Tyre rotation and ......). Retail cost $ 115.00 The person did not have even basic knowledge. I was under the impression that I am getting synthetic oil but g and ......). Retail cost $ 115.00 The person did not have even basic knowledge. I was under the impression that I am getting synthetic oil but got regular 5W20. The fluid levels (Brake, Steering, etc) were low and they did not top it. VERY Disapointed for the money that you charge for the services. Sould be ashamed for such stingy behavior and poor service. Can I bring back my vehicle to top up all the fluid levels ? More