Castle Chrysler Dodge Jeep RAM of Naperville

The service team was very professional. They had someone helping me within 1 minute of entering the building. They kept me informed of issues and had me back on the road quickly. They had someone helping me within 1 minute of entering the building. They kept me informed of issues and had me back on the road quickly. More

The people working there did great as a team, and they were organized. Even though I was early for my appointment, they were able to fit me in. And it didn’t take long for them to finish the service I nee were organized. Even though I was early for my appointment, they were able to fit me in. And it didn’t take long for them to finish the service I needed for my vehicle. Great job to the staff. More

Both Andrew and Joe were wonderful, helped me through this purchases. Couldn't have been any smoother process than they made it. Thank you so much! this purchases. Couldn't have been any smoother process than they made it. Thank you so much! More

The express service advisor, Anthony was very thorough and explain all the services performed and results to include future services that may need to be addressed. and explain all the services performed and results to include future services that may need to be addressed. More

Very attentive and knowledgeable staff. Explained maintenance options and offered lowest cost without having to ask for it. Explained maintenance options and offered lowest cost without having to ask for it. More

Came in with no appointment to have a recall addressed. Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I a Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I appreciate Mike for checking to see it he can get the vehicle done and providing a very positive experience. All that read my review, during and prior to your visit, anything can happen. Meaning, a wait may or may not happen, an error or spill may happen. These are hard working people and are doing their best everyday. Please have patience as they are servicing you along with various other problems big and small. More

I ordered a part the beginning of November and now it’s the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walk the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walked in the dealership and not one employee greeted me or asked me did I need help with anything. This is not the first time I’ve came here and wasn’t greeted. This is the first Dodge dealership I’ve ever been to that has an unfriendly environment and has bad communication with their customer services. More

Come in to get an oil change. The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the en The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the engine which needed to be cleaned off. Afterwards, he come back to tell me the job was complete , but also explained there might be some smoke burning off the engine due to the spill. I paid for the service and drove off a few blocks down the road. Stopped & looked under my car . Oil still dripping so went back to dealership . Tony apologizes for the inconvenience & lets his manger know what’s happen. They hoisted my car up & do a through cleaning . I get my car back & all is Awesome ; Tony went above & beyond to resolve the problem . He apologized profusely & told me if I have any other concerns, don’t hesitate to call him. Thank you, young man, and I look forward to doing business with you & Castle Dodge Jeep Chrysler in Naperville , in the future . More

The atmosphere there was nice and peaceful, and the advisor I had that day very helpful and informative on the service I came for and what other services my car needed. advisor I had that day very helpful and informative on the service I came for and what other services my car needed. More

Great prices. ..only compliant is my car was not ready for me to view when I arrived. ..only compliant is my car was not ready for me to view when I arrived. More