Castle Chrysler Dodge Jeep RAM of Naperville

AVOID if you can. .. These guys are absolute amateur's and huge time wasters. Connected with them via text/email to purchase a vehicle. They sent me a link to upload .. These guys are absolute amateur's and huge time wasters. Connected with them via text/email to purchase a vehicle. They sent me a link to upload my documents DL, Insurance, Loan docs etc. I had an approved loan from Chase that was specified for this particular dealer. I go there on a Wednesday mid day and I am the ONLY customer and the nightmare starts ... - we can't access our system, let's make a copy of your docs .. - our finance manager is busy with other stuff, please wait .. - I wait for 3 hours before the FM decides to bless me with his attention ... - FM asks me to fill out another credit app, even though I have an approved loan and papers for their dealership .. - Joseph Malley, the sales boy has absolutely no clue how the car I'm purchasing operates, he is clueless of how to activate the connected services etc - Suddenly, when I think I'm all done and I'm about to leave , they discover the car has a recall ( even though this car has been sitting on the lot for a while ) - I wait for another hour to get the recall done ... and again suddenly Joseph Malley delivers me a message that the car will not be ready today and I have to come back tomorrow .. - I refuse to leave without the car - A manager comes and asks how he can help .. - I demand to get my car and he comes back and says the car will be all done in 5 minutes - I purchase a brand new car for about $60k and they give it to me with dirty inside .. - Attempted for 5 hours while I was there to purchase all weather floor mats UNSUCCESFULLY Unless they give you a reaaaaaly good deal, AVOID them at all cost. They are a clueless bunch and/or a discriminative ignorant gang and hopefully Joe Castle reads this and makes a management change at this store. More

Eddie provided an complete and easy way for me to sell my vehicle back to the dealer that I bought it from. It was effortless. vehicle back to the dealer that I bought it from. It was effortless. More

Nice showroom and great facility. Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! Service was fast and professional. Walk in with no appointment and service was done within 1 hr. Thanks Kayla Jones!!! More

Fair price. Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership Knowledgeable, informative and attentive staff and service. They won back a customer they lost under the prior dealership ownership More

Anthony was quick and knew about everything that was asked, will be back for service again. asked, will be back for service again. More

Excellent service. Looked at everything I ask them to look at. Very professional and helpful staff. Looked at everything I ask them to look at. Very professional and helpful staff. More

Chris in parts was very helpful and polite while servicing my vehicle. My car was in and out with no problems. servicing my vehicle. My car was in and out with no problems. More

Brought my car in at 7:00 AM for a recall and was told it would take all day, and no loader available. At 3:00 PM received a call saying my car would not be ready that day, so I asked for a loader. After bei would take all day, and no loader available. At 3:00 PM received a call saying my car would not be ready that day, so I asked for a loader. After being on hold for 10 minutes I was told the mechanic would stay and finish the job. He did and the car runs fine with no problems. I wish they would have told me before I brought the car in, what it was and how long it would take. More

Was a pleasure to work with. Very smooth transaction from sales to finance. Great follow up making sure all my questions were answered. Very smooth transaction from sales to finance. Great follow up making sure all my questions were answered. More

Absolutely the most outstanding low pressure vehicle purchase my wife and I have ever made. We had bought a vehicle from this same dealership in 2016, and were very satisfied then as well. Great work purchase my wife and I have ever made. We had bought a vehicle from this same dealership in 2016, and were very satisfied then as well. Great work by David and Frank. Would definitely refer others to this dealership. More