Castle Chrysler Dodge Jeep RAM of Naperville

After recently going thru a divorce. In the past my husband had done all vehicle purchases. I stopped into this dealership and met Brad Nelson. He made me feel very comfortable without any pressure. I husband had done all vehicle purchases. I stopped into this dealership and met Brad Nelson. He made me feel very comfortable without any pressure. I new then that my next vehicle a Jeep liberty was coming from this dealership and this salesman. He walked me thru the process without any hidden fees.Though my family wasnt convinced on the vehicle, my salesman made me very comfortable and I bought the Liberty I have since referred him to my friends as the place to go. More

They were the fastest I seen. The deal was quick and to the point. They worked with us and were knowledgeable. All of my questions were answered. Great job! the point. They worked with us and were knowledgeable. All of my questions were answered. Great job! More

Highly recommend Naperville Jeep. Great people to work with. Great deal. No nonsense and haggling. Got right to the best price and figured out how to make the deal work. A real pleasure. with. Great deal. No nonsense and haggling. Got right to the best price and figured out how to make the deal work. A real pleasure. More

Naperville Jeep is the only dealership I will work with for all my car needs. The team is helpful, friendly and goes out of their way to make sure the entire transaction is done right the first time. Most for all my car needs. The team is helpful, friendly and goes out of their way to make sure the entire transaction is done right the first time. Most important, they will give you the best possible price on both your purchase and trade. More

I forgot the guy who sold me my car, however I did deal with both of these guys when my car had problems. I bought a certified used Avenger, I was in and out the night of the purchase in about 2 hours (ev with both of these guys when my car had problems. I bought a certified used Avenger, I was in and out the night of the purchase in about 2 hours (even with comparing numerous cars and test driving three). The guy who sold me the car was amazing, extremely well spoken and knew a lot about dodges. When my trunk lid stopped opening I called the dealership and spoke with the manager Sam since it happened so quickly after purchase. He turned me to Keith who had my car up and fixed within a day, the dealership even had Enterprise drop a car off for me before I arrived because they knew they were going to keep the car, unlike other dealerships I've dealt with who make you wait for 3 hours while "trying" to fix your car and then finally calling you a rental. These guys seemed to car about my satisfaction and I will absolutely be going back. More

We have now purchased three cars from Naperville Jeep. We love them! They are wonderful to work with, give us good pricing, and we love their service department. We recommend them wholeheartedly. We als We love them! They are wonderful to work with, give us good pricing, and we love their service department. We recommend them wholeheartedly. We also love driving Jeeps! Wonderful vehicles to drive, safe, and comfortable. We also recommend Jeeps wholeheartedly. More

This is my first Dodge truck and I am very pleased with it. This was also the first time I used the internet to get a price quote. Chris made the whole experience very straight forward and enjoyable. it. This was also the first time I used the internet to get a price quote. Chris made the whole experience very straight forward and enjoyable. More

Had a terrible experience with this dealership. Get ready for the same old high pressure, pass you from one sales person to the next approach. Much more importantly, after a deal was struck and the te ready for the same old high pressure, pass you from one sales person to the next approach. Much more importantly, after a deal was struck and the terms agreed upon, the "finance manager" advised me during the final paperwork stage that he could not place the loan at the terms on which we agreed unless I purchased a $699.99 GAP insurance policy. After many questions, I reluctantly took him at his word and made the purchase. After the bank documents arrived shortly thereafter, I called to confirm that GAP insurance was required. Of course, it was not and the bank said they hear of this scam all the time. I canceled the policy and received a refund, but the utter lack of integrity at this dealership should keep you away. More

This is the worst dealership I've ever been too and I buy a new car about every two years. I would never purchase another vehicle from this dealership let alone a dodge, Jeep or Chrysler after this experien a new car about every two years. I would never purchase another vehicle from this dealership let alone a dodge, Jeep or Chrysler after this experience. This is very disappointing because I have a Dodge and Jeep right now. In August of 2010 I purchased a dodge grand caravan SXT for my wife and kids. The following day we had to bring it in because the brakes were vibrating. They tried charging us for new brake pads and rotors and after some arguing on the sales floor they changed their story, keep in mind this is the day after we bought the car. One week later we dropped the car off to have a DVD player installed, evidently they send it off site. It took 3 days which seemd rediculous but I wanted it done right. As they were driving the car back to the dealership it was rear ended. The damage was minimal but this was a new car and now there woud be an accident report on it. They said that they couldn't repair the bumper until the insurance company told them what they would get. At this point the car is three weeks old, getting more frustrated. I was told three times that they were ready to repair and three times I had to go back and pick the car up with no repairs being done. I had to deal with the insurance company from the person who hit my car, that I wasn't in. I finally got them to pay, then the dealership complained that the check wouldn't cover the repairs. I was given a rental car in the interim, a dodge charger, wouldn't recommend this car to anyone had to exchange this car because it had issues on the highway. Ended up having the rental for about a week, for a repair that should have taken 1 day according to the body guy at the dealership. Two weeks later a notice a debit in my checking account for over $300 to Enterprise. So I called and asked what it was for, they said my rental from Naperville Jeep and Dodge. Called the dealership said I would be reimbursed after 1 month nothing, 2 months nothing, started calling everyone at this point. Finally went in and had a confrontation with Ray Rossi and had a check in my hand 2 hours later. Evidently all Enterprise needed was a piece of paper from corporate authorizing the length of the rental which they had just not dropped off at Enterprise. How much worse can the service get, well a couple of days ago we dropped the van off at the dealership because it was making a sound. At this point we've put less than 4,000 miles on the car. My wife gets a call the next day from Keith Larkin service manager saying we need new rotors and brake pads on the rear tires, 4000 miles!! I called up and asked for an explanation and he said it is what it is, just pay the $485 its not that much. At this point I called corporate to complain about dealership, they took my complaint and said I would need to speak with the district manager. I asked for the number and was told only the dealership has that info. So I called the dealership they said they didn't have the number, which I know was a lie, because they call the district manager when they have an issue. Called back corporate they put me in touch with a different dealership, who wouldn't give me the number but offered to repair my car free of charge. Not what I wanted. Called corporate a third time, now my issue has been escalated and someone on the corporate side will handle. While all this is going on my wife gets a call from the dealership, Keith, stating that everything is good to go and that the car is fine. Nothing was replaced, why the sudden change, they just wanted us out of there. I don't want my wife and kids driving in an unsafe vehicle obviously, makes me very nervous. I can't believe a dealership can stay in business doing businss this way. Definately stay away you won't be happy. If you value customer service you will be miserable. I've had good experiences with Dupage Chrysler Jepp in wheaton on Roosevelt rd, definately will go the extra distance from now on. Frustrating though because I bought the car from Naperville Jeep Dodge. Worst dealership ever!!! Management team there could care less and its apparent in the way they treat customers. More

I purchased a brand new 2011 Overland two days ago and, exactly 48hrs later, I am taking it into service. There is a leak and I already had to fill the steering wheel fluid reservoir. Called the dealership exactly 48hrs later, I am taking it into service. There is a leak and I already had to fill the steering wheel fluid reservoir. Called the dealership and spoke with the manager, Sam. His response was pretty much, 'tough luck, cause he didn't break it!'. Without going deeper with my negative rave, I urger anyone considering a purchase at this dealership to BE VERY CAREFUL AND THINK TWICE. Prior to driving off the lot or signing any papers, check out the vehicle in great detail. This dealership is lacking in integrity, customer service and they don't seem to care much about the Jeep brand. Be very, very careful! More