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Castle Chrysler Dodge Jeep RAM of Naperville
Naperville, IL
1,589 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,589 reviews
August 02, 2012
He was awesome at explaining everything on what I needed to know. Very knowledgeable on all the vehicles. Highly recommended. Had an answer for every question and was down to earth. Would definitely buy an to know. Very knowledgeable on all the vehicles. Highly recommended. Had an answer for every question and was down to earth. Would definitely buy another car here from him. More
by CLagro
Employees Worked With
Chris Olson
August 02, 2012
I was very pleased with Chris and how he went above and beyond to find my wife the perfect suv, he helped with making sure the carseats fit before we bought it. Wonderful experience and when I'm ready to b beyond to find my wife the perfect suv, he helped with making sure the carseats fit before we bought it. Wonderful experience and when I'm ready to buy my truck he's the first one I'll call. More
by Snoball918
Employees Worked With
Chris olsen, Chris Olson
July 30, 2012
Chris Olson has provided an OUTSTANDING level of customer service. When I first met him, he seemed sincere and caring. However, I am always a bit leery of the "sales process". Chris not only lived up to w service. When I first met him, he seemed sincere and caring. However, I am always a bit leery of the "sales process". Chris not only lived up to what he promised as my sales person, he has far exceeded it. I have never owned a Jeep Wrangler and was unfamiliar with the removal of the hard tops..... he has helped me immensely. He has been EXTREMELY patient teaching me and he is truly interested in my knowing how to remove the panels and the top the proper way so that my family can completely enjoy the Jeep. He truly cares!! It is an amazing concept and I so appreciate what he has done for us. I would not hesitate to buy another car from him. Thanx Chris!!! More
by tmhannon
Employees Worked With
Chris Olson, Chris Olson
July 28, 2012
Chris was great. He answered all of my questions even when I was trying to stump him. When it was time to talk numbers I didn't think I had time to purchase that day because I had to be to work in two ho when I was trying to stump him. When it was time to talk numbers I didn't think I had time to purchase that day because I had to be to work in two hours he made it happen and I still had time to drive home and show off my new car! Plus he gave me what I wanted for my trade in! I was very happy with the experience and I'll definitely see Chris Olson next time I need a new car! More
by jlklonowski
Employees Worked With
Chris Olson
July 27, 2012
My experience at this dealership was awful. I had been emailing the internet sales person on a listing. I had picked out a 2012 Patriot that had all the options I was looking for and the sales person gave emailing the internet sales person on a listing. I had picked out a 2012 Patriot that had all the options I was looking for and the sales person gave me a price. This was easy, I thought. When my wife and I went in to purchase the sales person took us to a 2011 Patriot with no options and told us that was the vehicle we were quoted. I showed him the emails and the website listing. He then said it was a mistake and tried to sell us a 2012 for $6k more than agreed. We spoke to the Sales Mgr who basically said it was not his problem. He dare us to show him the listing on their website and low and behold they changed it once we complained to the sales person. Long story short, I will never do business with these hacks. More
by trickard
July 26, 2012
A man of his word to me.Kept up with all my questions and if he did not know them told me so and went to get the right answers.I would go back to them. if he did not know them told me so and went to get the right answers.I would go back to them. More
by RobRoy
Employees Worked With
Chris Olson
July 21, 2012
I came into the Naperville Dodge/Jeep dealership unsure if I wanted to buy at this time. Chris Olsen and Mike Groleau were instrumental in providing excellent, honest and customer-friendly service. Not o if I wanted to buy at this time. Chris Olsen and Mike Groleau were instrumental in providing excellent, honest and customer-friendly service. Not only were Chris and Mike great to work with, the entire Naperville Dodge staff were very accommodating and took the time (on a Friday night) to explain everything and let me know my available options (vehicle, financing, etc.) in an easy, comfortable setting. I am very excited about my purchase and would highly recommend anyone looking for a new vehicle to stop by and get to know the staff here. These people are by far the best dealership I have ever worked with; and I bought several cars in this area. Thank you Mike, Chris, and the entire Naperville Dodge/Jeep staff; I will be back again and will send my friends! Robert More
by Roberto
Employees Worked With
Chris Olson
July 18, 2012
just a very honest dealer and John was the best salesman. very friendly and just a good guy as were everyone we dealt with.thank you for a great experience i just hope i can send you some costumers. very friendly and just a good guy as were everyone we dealt with.thank you for a great experience i just hope i can send you some costumers. thank you Dennis and Karen. More
by jack9865
Employees Worked With
john louis
June 19, 2012
Just purchased my 3rd Grand Cherokee from Naperville Jeep. I always do my homework before negotiating price and this dealership has thus far been competitive. Chris Olson has been been knowledgable an Jeep. I always do my homework before negotiating price and this dealership has thus far been competitive. Chris Olson has been been knowledgable and helpful, not pushy nor over-stating his products. The Sales Manager Dave Pickell was actually fun to work with. He was a former math teacher and was able to (rather have the patience to) show me counter-intuitive financing options that will save me a bundle. My last Grand Cherokee was rear-ended and I've been pleased with the quality of work and efficiency of their body shop. Service wise, Dominick has always been helpful explaining the service work as well as options. In all I would say this is a very professional group. More
by Greg65
