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Castle Chrysler Dodge Jeep RAM of Naperville

Naperville, IL

4.3
1,591 Reviews
Welcome to Castle Chrysler Dodge Jeep Ram of Naperville, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Naperville, Aurora, Bolingbrook, Wheaton, and Lisle by delivering a seamless and enjoyable car-buying experience. At Castle Chrysler Dodge Jeep Ram of Naperville, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1565 W Ogden Ave

Naperville, IL

60540

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Showing 1,591 reviews

August 02, 2012

We had stopped in before closing on a Friday night looking at wranglers mike answered all of our questions about it we came backIn sat and bought a wrangler. We also ordered a soft top to go with ou More

by wranglerguy2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike groleau
August 02, 2012

The salesman that we dealt with was very knowledgable and helpful. He was patient with us (since we had our kids with us) and helped us find the right vehicle for our family. More

by mepet4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson
August 02, 2012

He was awesome at explaining everything on what I needed to know. Very knowledgeable on all the vehicles. Highly recommended. Had an answer for every question and was down to earth. Would definitely buy an More

by CLagro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson
August 02, 2012

Very easy to talk to and easy to work with for what I'm looking for in a sales not pushing him self on me. More

by hdnr62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Roberts, Chris Olson
August 02, 2012

I was very pleased with Chris and how he went above and beyond to find my wife the perfect suv, he helped with making sure the carseats fit before we bought it. Wonderful experience and when I'm ready to b More

by Snoball918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris olsen, Chris Olson
July 30, 2012

Chris Olson has provided an OUTSTANDING level of customer service. When I first met him, he seemed sincere and caring. However, I am always a bit leery of the "sales process". Chris not only lived up to w More

by tmhannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson, Chris Olson
July 28, 2012

Chris was great. He answered all of my questions even when I was trying to stump him. When it was time to talk numbers I didn't think I had time to purchase that day because I had to be to work in two ho More

by jlklonowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson
July 27, 2012

My experience at this dealership was awful. I had been emailing the internet sales person on a listing. I had picked out a 2012 Patriot that had all the options I was looking for and the sales person gave More

by trickard
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Anthony Rickard
Aug 15, 2012 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

It appears you were unhappy with your experience here at Naperville Jeep Dodge. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. With over 450 vehicles in stock, sometimes we do have an error on our website, but we make it a point to bring it up as soon as it's discovered and correct it. Also, after reviewing our records, I noticed you did inquire about a pre-owned 2011 Patriot as well, which is why it was pulled up for you to see. Our sales managers and consultants all strive for excellence in customer service and go out of their way to attempt to resolve any issues. I'm sorry we could not come to an agreement, but would like to earn your business in the future.

July 26, 2012

A man of his word to me.Kept up with all my questions and if he did not know them told me so and went to get the right answers.I would go back to them. More

by RobRoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson
July 21, 2012

I came into the Naperville Dodge/Jeep dealership unsure if I wanted to buy at this time. Chris Olsen and Mike Groleau were instrumental in providing excellent, honest and customer-friendly service. Not o More

by Roberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Olson
Jul 21, 2012 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Thank you for the excellent review! We're glad Chris Olson Mike Groleau was able to help you purchase your New 2012 Dodge Challenger! If you have an questions or concerns in the future don't hesitate to contact us. We look forward to working with you in the future and hope you enjoy your New vehicle! Best Regards, Naperville Jeep Dodge Ram 888-584-8379

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