Castle Chevrolet of Villa Park
Villa Park, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Daniel Garcia at Castle Chevrolet in Villa Park came through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. To this point, I had only received mediocre to poor offers. After getting an on-line quote from Kelley Blue Book, Laura Castillo from the Castle Buy Center reached out to me via electronic media, inviting me to come in for a higher quote/offer. Am I ever glad I did! Daniel gave me a more than fair offer, which I eagerly accepted. Within 48 hours, they had my car and I had a check in my hand! The whole process was quick and seamless, and the dealership appeared extremely well kept in the guidelines of the highest COVID safety standards. Many thanks to Daniel and Laura for a great experience. If you live in Chicago’s Western Suburbs and need to sell, you are missing a great opportunity if you don’t stop by Castle Chevy in Villa Park to get an offer. I imagine you’ll probably do pretty good if you are looking to buy a new Chevy too! More
We are so happy with our new purchase of a Malibu from CastleChevrolet. We had a wonderful salesman, Eddie Nikpouri. Great service and friendly staff. CastleChevrolet. We had a wonderful salesman, Eddie Nikpouri. Great service and friendly staff. More
I was very impressed with the purchase of my GMC Terrain. The sales team did an amazing job working with my budget and "yes" I left there with a lessor down payment than requested. Everyone was very friendly The sales team did an amazing job working with my budget and "yes" I left there with a lessor down payment than requested. Everyone was very friendly. I also noticed a neat and clean floorroom and waiting room. Their team worked great together to not make a long wait as paperwork was processed. I highly recommend Castle Chevy to my family and friends for future vehicles More
I am just going to start this of by saying this place does not care about the customers they bring in what so ever. They care about one thing and one thing only getting you in the door to try to force yo does not care about the customers they bring in what so ever. They care about one thing and one thing only getting you in the door to try to force you to spend the money you said you did not have from the beginning. Originally i purposely took to the internet to speak with someone before having to go into the actual location and waist my time or anyone elses. I have bad credit this i knew but i did not want to make it worse by having someone run my credit yet again and tell me what i already knew, so i spoke chatted with a woman online that was supposedly from their credit department and her name was Marina, her working in the credit department i explained my situation being that i had bad credit and i had NO money down and of course i was given the "of course we can help" response. I also asked if she was sure i would get approved knowing that i have bad credit and absolutely no money down because as i told her in the chat on their website i am very very pregnant and due to the pandemic i did not want to come in and risk myself for any other reason unless it was to actually get a vehicle. Then she said no it will be a quick process they can defiantly help and that i could just text over my drivers license and check stubs and they would have everything ready to go. And of course they texted me verifying that i would come in stating that it was Marina which was the women i spoke with on chat. I then verified that they would have everything ready to go when i got there and asked if they had already run my credit to make sure they were actually able to help. i got a response from a gentleman names Michael Rodriguez at this point stating he knows i have been dealing with Marina and she was aware of the situation and that they would be sending over a voucher for money down because the lenders want to get you driving today. They assured me even without running my credit they could help because they have a lender for every situation. So at this point i have no made it clear multiple times that i did not want to waist my time because of the situation i am in. Needless to say we arrive at Castle Chevrolet and ask for Michael because now hes the one i have been talking to and of course they go speak with him and he sends someone else to help us who has absolutely no idea of my situation. The gentleman i worked with was named Eddie and ended up asking me for all my information over yet again after they told me i would be set to start the process when i got there, all the info i send via text was asked for yet again. So me not wanting to expose myself for a long period of time in a place where they clearly do not like to wear masks because almost everyone was taking them on and off for no reason. I ended up having to do the entire process that i was told was done. And still at the end of it all they run my credit and say there is nothing they can do because regardless if the lender they are going to require 20% down. None of this was told to me before so now my already not good credit has been ran yet again which is going to make it 1000% percent harder to get anyone to finance a car with me because now my credit is even more shot that it was. All of this and still never spoke to either person i spoke with online face to face. And to top it off i am in a worse situation than i was before after making myself very clear to begin with. This place needs to stop worrying about making a dime and worry about the actual humans they are dealing with who have actual needs. I would love to hear from a manager of the branch or even higher up considering now how am i going to get a car???? A waist of time, worse credit, and still no car! Terrible Terrible Terrible place to go to. More
If I could rate them zero stars I would! Horrible experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here! More
Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More
Do Not Use!!! I had been in contact with this company to purchase a work vehicle. Online the price said 17,900. When I called, they tried to tell me the car was 18, I had been in contact with this company to purchase a work vehicle. Online the price said 17,900. When I called, they tried to tell me the car was 18,900. I will say that they corrected this matter but that was the first red flag. I set up financing through Bank of America. My husband took in the approval letter, put down a deposit and got the vehicle. Simple enough. The same day, when trying to install puck locks, we realized that there was an issue with the door. We took the vehicle back in and they repaired it with no problem. Aside from the fact that it’s costing me time, there wasn’t really an issue. We got the vehicle wrapped and shelving installed and assumed that we were done. A few days ago, about 2.5 weeks from purchase, I get a call from a very aggressive and hostile Michael who is apparently the manager of this location. He’s threatening me saying that I had better bring the vehicle back or he’s reporting it stolen which was very odd since I know for a fact the vehicle is not stolen. He’s saying “your husband or whoever it is had better bring it back.” I asked very nicely for him to stop yelling at me which he did not. I eventually just hung up the phone on him. I called back because I need to know what’s going on with my vehicle but got no answer. He has a guy named Shawn call back. From Shawn, I found out that Bank of America had not paid out the check. The next day, I found out that we didn’t receive the finance contract due to a clerical error and all that was needed was a signature. We went to Villa Park to pay for the vehicle in cash 2 days later. I would have returned the vehicle altogether had I not already spent money preparing the vehicle for service. Not to mention, they, including Shawn, called lying to me saying that the plates had an issue to try to lure me in and attempted to repossess the vehicle. While my husband was on site, Shawn called someone from admin trying to get her to agree to the lies that he told us but she didn’t catch on and told him that wasn’t accurate. Nobody apologized or acknowledged how disrespectful their “manager” was or how they went about this whole ordeal at all. Before the day I was called being yelled at and disrespected, I had no knowledge whatsoever of this issue. I’m in the market for additional work vehicles and I know without a doubt where I WILL NOT be going. This is a shady business and if you purchase a vehicle here, I’m sure you’ll regret it. More
wanted to give them negative rating (but it is not letting me) disappointed yet again by this dealership, in last 20 years I’m in villa park and this was third time they were failed, had an appointmen letting me) disappointed yet again by this dealership, in last 20 years I’m in villa park and this was third time they were failed, had an appointment and interested in new silverado confirmed spot couple of time filled all paperwork online to save time and when I reached at the dealership the truck was not available, and the worst part they ran my credit when I was at the dealership when they knew truck was not there and without my signature, taking formal legal action about this. More
Buyer beware!!!! I recently bought a used SUV from this dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be refunded through the finance manager. This manager will never return your call. I explained that I'm selling my SUV and that I will no longer need the warranty ($3,700). I called multiple times leaving voice mails to the finance and the General Manager and still no response. I live about an hour away, I was hoping to resolve this over the phone or at least setup a time for me to cancel in person. This dealership is very dishonest and very poor customer service. More