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Castle Chevrolet of Villa Park

Villa Park, IL

4.2
941 Reviews
Welcome to Castle Chevrolet! At Castle YOU WILL ALWAYS BE TREATED LIKE ROYALTY!!! We strive to be the HIGHEST RATED dealer on DealerRater. We pride ourselves on having the LOWEST PRICES anywhere along with the VERY BEST customer service. Our "New School" online car buying process is super simple and super customer friendly. Check out our reviews and see for yourself just what the Castle Difference is all about!
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400 E Roosevelt Rd

Villa Park, IL

60181

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Showing 941 reviews

May 12, 2021

These guys were amazing! My husband went with my older son so I could stay home with our little ones and they were only gone for a couple hours, which is awesome, especially being we were coming from Joli More

by mitchellfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul (don't know last name)
April 26, 2021

Mike Rodriguez, you were extremely rude to my mother this morning. You had a very nasty attitude. If you all did not have the vehicle that you advertised, you cannot be rude to the customer. My mother came More

by justmeme1922
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlex Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Castle Chevrolet of Villa Park responded

I apologize on behalf of our dealership, that is not how we expect any of our employees to treat a customer. Could you please email me directly (mcastagnino@castleguy.com)? I would love to speak with you and figure out who you spoke with and hopefully get this rectified for you and your mother.

April 16, 2021

The absolute worst dealer in the area. Sales people are clueless and they charge 5K over MSRP on vehicles. Who would buy from these overpriced morons!! More

by Edward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Internet Sales
March 24, 2021

Rude people and do not honor their word...I was quoted a price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price c More

by hrabi2004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clemente Garibay
March 10, 2021

I was under the impression that a buyer had at least 3 days to return a car as I've heard at least 7 days many times.    My complaint is mainly with the way I was treated by the General Manager Michael C More

by mrpalms
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Castagnino, Jasper Marino
March 06, 2021

Got my car a week ago. I paid cash for a 2012 dodge avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far. More

by eliselewis29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fajardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio and Alex, Clemente Garibay
January 21, 2021

I usually don't review but these guys have a lot of attitude once you buy the car. Up until that point they sweat talk you and then just want you out of their way to make the next sale. It's hard to fi More

by Ali R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Gutierrez,Jasper Marino,Michael Castagnino
December 18, 2020

A true Stealership, a bunch of crooks,....took my money, reserved my corvette for 14 months, then sold it someone else for $20K over MSRP behind my back, the DAY I came to make cash payment! Unbelievably co More

by Brad C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasper Marino, Michael Castagnino
November 12, 2020

Castle Chevrolet gave me one price over the phone to get me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving More

by T.A.
Customer Service
Recommend Dealer
No
Employees Worked With
Gus Medina
October 14, 2020

Terrible dealership. Worked with Mike Rodriguez takes up to 24 hours to respond to emails. Couldn’t get details straight with his sales associates and after we finalized the number he had his associate tel More

by Gocubs888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rodriguez
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