Casey Volkswagen Subaru - Service Center

I should start by saying that this was my first time at the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an oil filter wrench found on top of our radiator and we had been driving around with it for a week. We were astounded to find that they left a tool under our hood. I called to speak to someone and they suggested that I speak to Ed Colton, the service manager. She informed me that Ed said that he would call be back in a few minutes. I have never heard back from him and it's been over a week, I called back 2 other times and have been given the run around. I found the customer service to be severely lacking and that they take absolutely no care or pride in taking care of their customers. It also took an extremely lengthy amount of time to pick up our car and to pay, I should mention that it was not busy. While Warren was very friendly, it does not come close to making a difference in my overall impression. I will never return to Casey Subaru due to the lack of professionalism exhibited from Ed Colton. I found this to be the worst customer service experience that I've ever had at a dealership. More

I took my 2013 subaru in for its 15,000 mile scheduled maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because of cost (quoted approx. $50). When I checked on subaru.com to see what the 15,000 mile maintenance included, there was no mention of the a/c cabin air filter . I was reminded again at checkout that I should have it done, that the filter was most likely very dirty. The car was bought new in November 2012! Also the receipt showed a courtesy wash. They sprayed it with water, it was still covered with bugs and dirt. The interior was not cleaned at all. Another dealer in the area always completely washed the outside and vacuumed the interior. My teenage son can do a much better job washing my car even when he doesn't want to! More

I brought my 01 Passat in for diagnostic and was told I needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt as well since the alternator was being removed. I think that is something they should have suggested. I wonder why they didn't, hmmmmm!! When I went to pick up my car, after having paid a whopping $950.00, I asked if I received a courtesy wash. The technician stated I received the wash, but laughed when I asked if the car was vacuumed. I also asked if the liquid levels were checked. He said they were. When I got home, I checked the engine compartment to admire the shiney new alternator and new belt. Then I noticed the coolant level was below minimum, so I topped it off. I checked the other liquids, and they too needed topping off! I took a look at the invoice, and noticed it said that a courtesy wash AND vacuum were performed. Not quite. So, I paid almost a thousand dollars for an alternator, belt and battery. The liquid levels were not checked and the car was not vacuumed as they state it would be. I'm not sure if I could trust them to do major repairs if they cannot follow their own rules. More

We took our VW in for a tuneup. When we picked it up, we couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough an couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough and we should live with it. Each time they worked on it, they continued to charge us even when they admitted their own mistake - like "wrong sparkplugs." We took it elsewhere and found other VW dealers that were more honest. More