Casey Volkswagen Subaru - Service Center

10,000 Mile Service I have always been pleased with the service at Casey Volkswagen. I have purchased two cars from them (the first was rear-ended and totaled after just I have always been pleased with the service at Casey Volkswagen. I have purchased two cars from them (the first was rear-ended and totaled after just a year) and couldn't be more pleased with the process and the Passat which I love! Service on the car couldn't be easier and stress free. Mike Liggins ensures that you are taken care of and answers any questions you may have. Car was ready when they said it would be and had been washed and vacuumed. I highly recommend this dealership! More

Timely and courteous Dominique was courteous and helpful. I had a question for the service personnel doing the actually labor. Dominique communicated it to them and repl Dominique was courteous and helpful. I had a question for the service personnel doing the actually labor. Dominique communicated it to them and replied to my inquiry on pickup without me asking. More

Fraudly and on top of that been calling for 3 wk and no one Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc More

Service on Subaru Forester Great overall experience with the Casey service department. T. Perkins was professional, knowledgeable, and courteous. The loaner car process was pa Great overall experience with the Casey service department. T. Perkins was professional, knowledgeable, and courteous. The loaner car process was painless and fast. The work performed was excellent and completed ahead of schedule. Great work! More

The Best in Hampton Roads I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Cas I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Casey Volkswagen Subaru. Back then John Reese was the best technician I had ever worked with. Our Outback had a unique problem that was difficult to diagnose and repair. John worked with Subaru engineers to find and fix the issue. John has moved behind the desk since that visit, but I continue to recommend Casey and John to friends and colleagues. More

Practice Quality Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable 2009 VW Tiguan in for an inspection, annual maintenance check-up and repair as needed. Was told of a recall that would cost nothing. Was told it would take around three hours and offered a car. Came back at three hours. After six hours at the service center, drove home and the car stank of petro. Had the car towed back to Casey at their expense. With out a car for two days. Brought the car home. The same problem again…Petro smell to the point of making my wife and I sick. Casey towed it back again. Now, at two days later, no car and no prognosis. Oh, not to mention a $3,000 dollar oil leak repair last year only to bring it back with the discovery of an oil leak after driving it to the Outer Banks. They got us by the xxxxx because it is the closes VW repair in my area. Solution: get rid of the car and Casey VW Service Center. Von J. Roberts LTC (R) USARMY More

Best Subaru Service Team in Hampton Roads! The Casey Subaru team went the extra mile to take incredible care of me and my Outback! After a tough experience at a Norfolk Subaru dealer, my Servi The Casey Subaru team went the extra mile to take incredible care of me and my Outback! After a tough experience at a Norfolk Subaru dealer, my Service Advisor at Casey Subaru, John Reese, went above and beyond to put me at ease and ensure I felt confident in the repairs needed to get my Outback back on the road. John kept me fully updated on the status of my vehicle while it was in his care, took the time to explain the needed repairs, and helped me coordinate with Subaru of America on a claim! From the moment I walked in the door and was immediately greeted by friendly smiles from Tish and the whole Casey crew, I knew that this Service Team really cares about their customers. Thanks so much! Ya'll ROCK! More

Another great service experience with Mike and Casey Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. Howeve Thanks to Mike Liggins for another great service experience. It's never pleasant to hear your car has a problem and it's going to be expensive. However, Mike made it as painless as possible. He had been monitoring our issue and had prepared us for the eventual bad news, so we were ready when it was time for the repair. Mike always does a great job communicating with us, too. He's the best. Thank you. More

Service Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appr Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appreciate the e-mails to help me stay on track with the maintenance schedule of my Subaru Legacy. Safety is very important to me, Traveling in many states in all kinds of weather makes driving my Subaru very enjoyable. Thank You. Lynn Miller More