Casey Volkswagen Subaru - Service Center

I had an absolutely horrific experience with the service department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car in the meantime to have transportation. I contacted the dealership Monday and was told my car would be done by 11. At 11, I received a call saying it would be done by the end of the day. When I arrived at the end of the day, I was told my car wouldn’t be done until the next day. This went on until 11/08. During these days, they called and told me they didn’t know what was wrong with my car and told me they would be sending my car to the Jeep dealership. I stopped by the dealership to get an item out of my car before it would be sent to Jeep and my service advisor, Tish, told me my car had already left. I contacted the Jeep dealership and they reported they never received my car. Then, Tish told me they decided to keep my car and run some tests on the car. Finally, on 11/08, they told me my car was done. When I started my car, it was misfiring badly, every engine light was on and it would not go above 15 mph. I met with the GM the following morning and my car was sent to Jeep that following Monday. The GM was wonderful and put me in a loaner since I had spent over $1000 in rental car fees. Once my car was at Jeep, it was found that the Casey service department cut 5 wires in the wiring harness. When Casey was asked for some reimbursement for rental car fees, I was told no because it wasn’t there fault that my car needed service. I would not recommend them! If I could give zero stars, I most definitely would. More

I had a bad experience with the service department. Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my ca Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my car. Wanted to charge me $100 for a Tire rotation, which I already had done myself. All I need was the TPMS reset. Still wanted to charge me $100 for a full tire rotation which I completed my self. I just needed the TPMS sensor updated. Be advised I bought this car from the dealership They do not go out away for customer service or customer satisfaction. It takes 5 min to relearn the sensor. I know because another Subaru dealer did it for free. Took 10 min. They lost a customer for life. I have free inspection and oil changes at this dealership. I will not be going back to them. I will also recommend going to another dealership to purchase a car. The service manager did call Unfortunately, I missed the call. I called her back and they never called me back after that. I tried calling again no answer. More

Personal service very good especially Sheree Celestino takes care of her customers extremely well. I come from Norfolk because of the personel takes care of her customers extremely well. I come from Norfolk because of the personel More

I had my oil changed and wanted my 2014 Subaru looked over since I was going on a trip. Lee Mitchell was courteous and informative. My extra car key had been broken for years and he was able to have it f over since I was going on a trip. Lee Mitchell was courteous and informative. My extra car key had been broken for years and he was able to have it fixed and showed me how to use my automatic starter by using my car key. No one has gone this far. Thank you! More

Great guy! Everytime i go get my car serviced karl takes care of everything with my car. I like dealing with easy going people like him. care of everything with my car. I like dealing with easy going people like him. More

I bought a new VW here over a year 1/2 ago. They lost the second key before I owned it and were in the process of ordering a new one for me. Four keys have since been ordered that were unusable because they second key before I owned it and were in the process of ordering a new one for me. Four keys have since been ordered that were unusable because they were cut wrong, and there have been several times in-between they said they ordered a new key but never called back about it. When I called to follow up they had not been ordered. I finally talked to several managers which took several days to even get a call back and explained the predicament and they assured me they had sent a claim about the key issue and that the next one should be fine. Fast forward to now and this last key still had the same problem. I talked to another manager and he didn't have any answers to why they kept getting unusable keys or any guarantee that the next one would work. It's been over a year and a half and I still only have one key. They don't seem to keep any record of the larger problem going on so I have to explain this to each person I talk to and still haven't gotten a resolution. Their best advice was to just call the VW hotline, which at this point seemed like they were just passing the problem on to someone else. They also assured me they would have another manager call me back about the key issue, and of course I have not been called back yet. This is unreasonable at this point and I've never had worse customer service anywhere. They are rude, unorganized, condescending, have extremely bad communication, gave me no resolution to the problem or follow through, and they are hard to get in touch with. At this point, I'm going to be forced to go somewhere else and pay out of pocket for a very expensive key they were obligated to give me. This is not a complaint about a one time issue, but continued bad service over a year 1/2 that has been beyond frustrating. I love my car but I really regret buying from this dealership. More

Thank you Casey Subaru Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again. More

They don't do the work and cover it up. I took my passatt in for recalls of the airbag. Engine module, and headlight screws. I waited over three hours. I was told the work was done and the p I took my passatt in for recalls of the airbag. Engine module, and headlight screws. I waited over three hours. I was told the work was done and the paperwork would be mailed to me.10 days later someone calls to check on the service for review. I had no paperwork so she e-mailed it to me. I look to see ONLY THE HEADLIGHT SCREWS WERE REPLACED IN THE THREE HOURS. NO DEFECTIVE AIRBAG REPLACED NO ENGINE MODULE CORRECTED. I WAS SENT OUT IN AN UNSAFE VEHICLE. so far nothing but sorry. Come back and trust us to do it right and wait another 3+ hours for more poor service. I am disgusted with this inept group of irresponsible nitwits. More

Recall and state inspection Casey service personnel are great. Before arriving I get estimate on time. Normally, I am leaving within 15 mins of estimate. Everyone is courteous Casey service personnel are great. Before arriving I get estimate on time. Normally, I am leaving within 15 mins of estimate. Everyone is courteous and gladly answers my questions. Thank you, Merry Sheppard More