Casey Volkswagen Subaru

These gentleman are the typical used salesman stereotypes. I'll be the first to say that it's an unfair shake to approach anybody under the assumption that they are malicious with intent. Ove stereotypes. I'll be the first to say that it's an unfair shake to approach anybody under the assumption that they are malicious with intent. Over all I received a fairly decent deal but the haggle took two walk outs before several lies finalized the circumstance. Initially, the walk outs weren't based on poor performance. I simply stated that their offers weren't realistic. In the end, I did some math and realized that moving over to a TDI saved my family much more in the long haul than holding out for the ultimate deal. According to my own research the deal is certainly fair in that their hopes are to make up the difference with the sale of my trade in. The problem is how they approached the value of my trade and how that coincides with the poor communication and customer service issues that have ensued. It's the little things that count. Anyways, good business is predicated with honesty and mutual agreements. The aforementioned are inherent to residual sales volumes which is the staple to any retail store. In the end there's a few things that lead to my distaste for their tactics and character: 1) My door was chipped prior to a test drive. They promised it would be fixed and I'm still dancing in circles on that 2) I replaced my factory wheels only to pick it up my car with the wrong wheel set. They have yet to admit they ordered the wrong wheel or help reconcile the poor handling of the sale. They simple tell me that despite VW's ads showing the wheel set I prefer on sale, that it must be a misprint and doesn't actually exist. 3) They lied about my trade in and purported that it would be auctioned. Again, I'm certainly ok with the deal I received and I certainly understand business decisions and logistics. Selling through auction vs. lot certainly lowers the immediate value. Giving erroneous information about dealership practices so an extra couple grande is made with a direct sale ultimately hurts the status of the dealership name and curbs future sales. 4) Poor customer service after the sale lead to an interior that was not washed or detailed and a staff that was suddenly very difficult to deal with. 5) I was only offered excuses as to why they couldn't do something as simple as remove a horn chirp from 2012 Jetta alarm. 6) Upon mentioning any of the above I was greeted with a sincere "Oh really?! We'll get that fixed!" But when my car is returned nothing has been done. Specifically, each time I show up(whether to grab plates or fix paper work they fudged) they act as if the chip in the door is the first time it's been brought to their attention and it must be verified that I'm not lieing about their promise to fix it. 7) When asking about their white lie they refuse to admit it was a poor tactic and swear my car is only worth $2k and therefore I received WELL above what I should have. Then they justified their actions stating that $3k of work was into it before it was decent for the lot and were therefore still losing money; despite noting that KBB and several other sources place it at a value of ~$9k. "Oh, those are all wrong" When I asked about the $3k worth of work they mentioned that valve cover seals were replaced. So what about the other $2.7k worth of work? If anybody prefers, it's for sale at ~$10k now. It needs drive shafts, has half of a lowering spring kit since they wouldn't let me finish removing it, the transmission will go out at 150k and the suspension itself probably needs replacing but because it's a 2004 Grand Prix GTP Competition Group Package you'll have a hard time finding the GMPP parts. On the plus side, it's been sound deadened some and is prewired for a decent audio system. For some reason though, there's a slight short in the ignition ever since it came back from a dealership inspection while in Idaho. *shrug* Hope it holds out. 7) The only gentleman I wanted to deal with, named "Yossi", was fired. He literally saved the sale. He was honest and much more forthright about business matters. I'm not sure if he missed a meeting or two but he was certainly the bright spot in regard to business etiquette. The rest of the group amounts to the same trash that's purported throughout media outlets. Over all, whether my vehicle is worth something or not isn't the issue. Don't tell me it's not worth anything and attempt to sell it to an unknowing individual as if it is. That's poor character. In addition, back up bold salesman claims with better customer support. Don't blame me when you make promises you can't keep or write out the wrong order for accessories. More

First off the person who wrote the long review is correct. Casey will jerk you around like no other and lie. My story is I made an inquiry over the internet for a 2012 Jetta TDI Prem w/Nav. Th correct. Casey will jerk you around like no other and lie. My story is I made an inquiry over the internet for a 2012 Jetta TDI Prem w/Nav. They are invoiced for 26K plus taxes. They offered me 22K out the door and schedule a time to come look at it. I made an appointment with them and they confirmed it was being held just for me. My wife arrives before me and they tell her it is there and to look around for other ones. Yellow flag there. I arrive and Amir comes running out of the dealership and tells me there is an emergency and he can't help me. I was told to talk to the sales manager Travis. Yellow flag number 2. Turns out the TDI was not there and it was supposedly sold early in the week. Travis knew this right off his head without looking at the computer, I highly doubt it. His excuse was that they had a special from VW and they could sell it really cheap. Yellow Flag Number 3. They tried to sell me a used VW for 23,500 without even lowering the price because they bought it for this price. I highly doubt they bought the car for 23,500 and I wouldn't pay that much for a used car. Next we tried for another car there with the same options and automatic and he wouldn't budge past 500 below invoice. The sob story of we pay this much and can't go lower is total BS. It's the same story through out all dealerships. Essentially they are trying to make the most $$ out of anyone and are not customer service oriented. Recommend avoiding this dealership at all cost as it will be a waste of your time and money. Trust me. More

Sales guy we worked with Ahmir was good and we were treated well but a couple weeks later when they still had not paid off my trade in and they went through VW to finance with when Steve Jernigan tol treated well but a couple weeks later when they still had not paid off my trade in and they went through VW to finance with when Steve Jernigan told me over and over it would be financed with my bank. He is a liar. More

I brought my 01 Passat in for diagnostic and was told I needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt needed a new Alternator and Battery. I had to agree not being a mechanic. A few hours later a coworker of mine suggested to have them change the belt as well since the alternator was being removed. I think that is something they should have suggested. I wonder why they didn't, hmmmmm!! When I went to pick up my car, after having paid a whopping $950.00, I asked if I received a courtesy wash. The technician stated I received the wash, but laughed when I asked if the car was vacuumed. I also asked if the liquid levels were checked. He said they were. When I got home, I checked the engine compartment to admire the shiney new alternator and new belt. Then I noticed the coolant level was below minimum, so I topped it off. I checked the other liquids, and they too needed topping off! I took a look at the invoice, and noticed it said that a courtesy wash AND vacuum were performed. Not quite. So, I paid almost a thousand dollars for an alternator, belt and battery. The liquid levels were not checked and the car was not vacuumed as they state it would be. I'm not sure if I could trust them to do major repairs if they cannot follow their own rules. More

I just had the over all feeling of taken advantage of everytime I took my car in with some small problems after the sell. I felt like they were always making fun of the customer, also the manager did so everytime I took my car in with some small problems after the sell. I felt like they were always making fun of the customer, also the manager did some in approiate things talking me into buying the car even though he was clearly married, I guess the dealership and all Caseys dealerships are all the same, thats why I vowed to never deal with them again. BEWARE they will do anything to sell a car, and when I do mean anything. More

Big Memorial Day sale. Contacted dealership looking for a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and t a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and test drove the car - car sells itself ... A++ ratings on the car. Wanted to see if wife's preferred color choice was available, sales Mgr hm hawed around about how hard it was going to be, the expense to deliver, passing the additional expense on to us, yada yada yada (Yellow warning flag) I was happy with the car, the options and the color. The color was wife's #2 selection - so on to price. USAA (thru Zag) said I should pay $27,814, dealer wouldn't budge off $500 over invoice. The funniest comment was when the Sales Manager told me he would sell that car tomorrow for $5K over invoice. I told him if he felt that he could do that, then have at it. Then he denied saying it and then he admitted to saying it .. and then he apologized for saying it. (first red warning flag) After some discussion (@ 855pm .. closing time), I made the comment to split the difference and we would continue the process the next day as it was late and I didn't want to fool around with the process any longer. Next day the new sales manager insisted on the over invoice price ($28,813). They ran credit - wife/my credit scores were both over 800 - should qualify for a good interest rate ... nope - offered 2.9 or 3.9. Umm, VW has a sale right now with 1.9%, why do they want more? (because they make more money - another red warning flag). Me and wife thought about it and were willing to go through with the deal if a couple options were included (i.e. floor mats, wash, full tank, etc) .. in the end, we walked away from the deal because they wouldn't toss in a set of custom floor mats - they wanted us to pay their cost vs. retail. Next day - the original sales manager calls the house "hey, what happened? I thought we had a deal, I want to sell you this car, will do what is required to get you in the car, yada yada yada" I informed him that I wasn't happy with the sales price, all the extra expenses added in (i.e. business license tax - why am I paying their business license tax?), the $498 processing fee, (already paying a $770 destination fee). Also told him I felt like I was being jerked around because I told the salesman, if your sales manager doesn't agree to my requests, I am walking out the door. If the overall process is like this - what should I expect with service after the sale? Seriously, if the sales process is so jacked up, what will service be like? He offered to do the $500 over invoice ($28,813) and throw in floor mats. That price is still $1K over the recommended sales price through zag. I told him I would consider his offer and think about it and would let him. Called back the next day to inform him of our decision (which was if they lowered the interest rate, reduced the price by $500, we would bring down the $10K down payment and drive away with the car) .. as soon as he answered the phone, he wasn't cheerful and seemed despondent to the phone call. I decided at that moment, I wasn't buying the car from them and would try my options with the other VW dealerships in the area (there are 4 within in an hour). When I informed him of this decision, he didn't even inquire as to why, just said, "if we can be of any assistance in the future, let me know". Obviously, they aren't interested in selling a car .. they are only interested in getting the most $$ they can while wasting customer's time. The longer the review, the more accurate and passionate the reviewer is about the business. I stay away from small short reviews and Casey Auto Group has a couple reviews like that on the net ... so maybe it is their employees giving good ratings to increase their standing. Don't know -- YOU decided, I made my decision and that is not to do a sale with Casey VW / Casey Auto Group. More

We took our VW in for a tuneup. When we picked it up, we couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough an couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough and we should live with it. Each time they worked on it, they continued to charge us even when they admitted their own mistake - like "wrong sparkplugs." We took it elsewhere and found other VW dealers that were more honest. More