Casey Volkswagen Subaru
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Joel and Steve were very friendly and helpful during my car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. I would definitely recommend Casey Subaru More
Went to Casey to just look. Fell in love the Jetta I purchase from a very nice and knowledgeable young salesman. After finding just about everything on the vehicle I was looking for, I purchase not o purchase from a very nice and knowledgeable young salesman. After finding just about everything on the vehicle I was looking for, I purchase not one but 2 cars. I then bought a VW Bug for my son. The personell were helpful and friendly. I've taken the Jetta for it's follow-up service and met more nice Customer Service employees. May go back just to visit and would definitely buy another vehicle from Casey. More
I spent quiet some time researching Subaru cars and finally decided to go and test them. Ran into Joel Morancy, very friendly, no pressure salesman at Casey Subaru in Hampton Roads. The man new those S finally decided to go and test them. Ran into Joel Morancy, very friendly, no pressure salesman at Casey Subaru in Hampton Roads. The man new those Subarus from the inside out. I felt very comfortable with Joel. I decided on an 2013 Outback. The transactions was very easy and comparing it with other dealers, not very long. But, what actually impress me the most was the after purchase follow up. Checking on me, on how the car was running, and if I had any questions about the car. Great job! More
Read through the reviews here -- and pay attention to the negative ones. These guys are clowns. Several reviews reference USAA car buying service and customers being told Casey honors the Target price gene negative ones. These guys are clowns. Several reviews reference USAA car buying service and customers being told Casey honors the Target price generated by USAA - since they are a "certified USAA dealership" (not for much longer). Once you get into the dealership - they immediately back away from what you were told on the phone. I was actually stunned at the game! I thought the sleazy, lying car salesmen schtick died a long time ago -- nope, they all just moved into this dealership. I called USAA, told them I've been a member for 30 years and was embarrased this place is associated with USAA. I'm not even going to waste time reviewing Travis...one look at the little smug smirk will tell you all you need to know. Go somewhere else. More
My wife and I were looking for a new car to replace a 2001 Jeep Cherokee. We used the USAA car buying service that recommended Casey VW/Subaru. We were specifically interested in the Crosstrek XV. They d 2001 Jeep Cherokee. We used the USAA car buying service that recommended Casey VW/Subaru. We were specifically interested in the Crosstrek XV. They did not have one in stock at the moment, but said they would call us as soon as one arrived. They were true to their word. The one that arrived was a manual. We drove the manual version, but decided that the automatic would be preferable. They said they would call us when the automatic arrived. It took a little over a week, so they called mid-week to check in on our car buying status and let us know that they hadn't forgotten us. We very very busy the following week, so they scheduled a test drive for the week after. After the test drive, we were sold. We entered into sales negotiations, and we surprised at how straightforward and easy to work with everyone on the staff was. Ken was a polite salesman and very knowledgeable about the vehicles. He was proactive and always true to his word. Overall we had a exceptional car shopping experience. More
I had the most amazing buying experience ever! Russel I had the most amazing buying experience ever! Russel Musnick, the GM was fantastic! These guys went out of their way, literally, to help me out. I had the most amazing buying experience ever! Russel Musnick, the GM was fantastic! These guys went out of their way, literally, to help me out. I live in Virginia Beach (45 min away) and needed to buy a car because the engine on my car died. James, a professional and pleasant sales associate, showed up at my front door to take me back to the dealership. This would be great in itself, but it was at 7pm when everyone else would want to go home for the night. I didn't have the "best credit" to say the least. I prepared myself to "settle" for a car that I liked, but didn't love. These guys went out of their way to get me into a car that I absolutely LOVE, LOVE, LOVE!!! Thank You Russell, James, and everyone else that was so Good to me. I am a single woman and typically feel "cautious" when dealing with car dealerships! These guys are honest and professional! They took a typically stressfull experience and turned it into a pure JOY! They are a full service dealer. I left that night, driving my new car home. I haven't stopped smiling! More
Let me tell you about Casey Volkswagen Subaru, they got me financed on a 2010 Volkswagen Jetta when the best car any other dealer in town could offer me was OLDER THAN 2002!!!!!!They also wanted upwards of me financed on a 2010 Volkswagen Jetta when the best car any other dealer in town could offer me was OLDER THAN 2002!!!!!!They also wanted upwards of 2-4 thousand dollars down from me. Casey approved me with zero money down on the car! Not only that but the vehicle came with a 2 year 100,000 mile warranty with NO ADDITIONAL COST!!!I am so happy that I was finally being treated like a CUSTOMER and not just a number based on my credit score that I feel people should know about it. We spend so much time focusing on when businesses screw up that we forget to give praise when needed. Casey has earned that praise from me and my family with truly exceptional service. Thank you Casey for all your help and please keep it up!!!!! More
Although the salesman Amir was courteous and friendly, the manager Travis was an arrogant and rude individual who should show a completely different approach towards successful professional older individu the manager Travis was an arrogant and rude individual who should show a completely different approach towards successful professional older individuals such as myself and my wife. We would never return to this dealership no matter how good the deal is and will put the word out to our 1000 or so circle of friends to avoid this place like the plague due to the utmost rudeness, pressure and all around uncomfortable feeling while at this place. They are not even courtesy enough to return phone calls or emails simply stating 'he we can't do this deal but thank you so much for stopping by and allowing us to help you'. This is what I would expect from a dealership trying to make the CUSTOMER happy and feel welcome and not feel like a burden or waste of time. Had they done this simple feat, hey they never thought we might actually return in the future and do business but now they completely threw it all away and will continue to do so. I am frugal but do have enough money to buy 10 cars outright if I wanted to but they would never get the chance! Absolutely the worst of the worst dealers in Hampton Roads by far and they should be ashamed of themselves to be advertising on WNIS!!! More
Our initial visit to this dealership was great. The staff, Amir and James, were polite and helpful. We test drove two vehicles and then told them we definitely wanted to buy a vehicle, but needed a da staff, Amir and James, were polite and helpful. We test drove two vehicles and then told them we definitely wanted to buy a vehicle, but needed a day or so to figure out which one we wanted and right time to buy given our recent arrival. We told them we definitely were going to buy a vehicle which you would have thought would have sealed the deal for them and kept them interested. Unfortunately, it all went downhill from there. After running some inquiries through our bank on different models and pricing, we could never get them to contact us again. I contacted them several times with promises of returned phone calls concerning the Jetta TDI Premium we were interested but it never happened. They always promised a phone call back in 20 minutes or so but it never happened. I would call them back after a couple hours and the same routine would go on. I can't believe a customer has to work that hard to try and buy a vehicle. One would hope it would have been the other way around. Also, in between calls to Amir, I discussed the situation with Kristi from internet sales, who was sympathetic to the situation, but didn't fix it. Super frustrating! It blows my mind that they wouldn't respond to a guaranteed sale. Gave up and went to Checkered Flag VW in Virginia Beach and bought a vehicle within a couple hours. That's right, I drove 30 miles to a different VW dealer that was amazing. Sorry, Casey VW, you lost my sale, and any recommendations I would have given to others! More