Casey Volkswagen Subaru

Excessive fees for a vehicle that I paid cash for and doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership a doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership and in turn I would of had to wait for the refund. So what fees you may ask..$799 processing fee but they didn’t do any of my DMV paperwork not even providing me with a title in my name which I’ve always received after paying a vehicle off. Business tax fee $79 but why am I paying your business tax? There are two different bottom line figures…cash price which is not what I paid and the finance price the amount I paid. I’m not in the business of selling cars but i know something isn’t adding up. Oh let’s not forget the options that were advertise as being on the vehicle is not. Navigation not included found out with my recent trip when my phone died and dual power seats don’t exist just the driver side. I guess I should have verified it myself vs taking their word for it…anyway I will with my next vehicle. Just double check everything regardless of what’s advertised or what’s being told to you. Lesson learned but will not forget. This is not a reflection on my salesperson as he did his job. More

After months of other dealerships giving me reasons why they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales p they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales process a conversation and stuck to the initial quote with no surprises. James made financing easy, Jay made the insurance segment easy and fast, and Cam made the final paperwork and additional warranty a smooth process with low pressure. 10/10 experience. I will be back and will refer people. More

Professional and courteous, easy going experience! Sales and management did a great job! Warranty is best around! Sales and management did a great job! Warranty is best around! More

Alright let’s start from the beginning. I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went with their diagnoses because they’re professional and I trusted them. The treatment for their diagnosis wasn’t cheap but I’m a reasonable and responsible guy so, anything for my car . Well although their diagnosis was right overall, the work on my car was over done( more expensive) and it’s hard to say that it wasn’t for extra money . I went into the company trusting the mechanics knew how to do their job but I was wrong. Therefore, they played trail and error with my car until they finally did the right thing to turn my engine light off, but that wasn’t my last straw. Initially I was told if I brought my car in the process would take about 3 days . Being active duty military, it’s not easy to give up my car but whatever, anything to get my car fixed. But it was far more than 2 days . After being promised that I would be constantly updated on the process of my car , I never do I called to check the status myself. I was then told my car parts were on back order and it would require an additional 2 days. Well 2 days turned into 2 weeks so I asked for my car back because like I said, I work for a living and not having a car will not cut it . After freeing up my schedule enough to go without my car for a while I gave them another chance because I believe longevity in companies is important. Same thing , promised me 2 days , far longer. They then proceeded to give me their courtesy car which I was thankful to receive. But here’s the part on why I will not be getting service from this establishment further more. Once I return the courtesy car and got my car back, it reeked of mold as if the windows were left open during a rain storm and how I know this is a fact, they left leaf’s in the back seat and didn’t bother to clean it. Now I have a bad smelling car which will ultimately cost me more money . So I call into question this companies core values because they didn’t hold up their end of the bargain . Things being done in a timely manner can be forgiven but a poor integral structure cannot . Dishonesty cannot . I trusted this company and was simply let down overall . More

I had my oil changed and wanted my 2014 Subaru looked over since I was going on a trip. Lee Mitchell was courteous and informative. My extra car key had been broken for years and he was able to have it f over since I was going on a trip. Lee Mitchell was courteous and informative. My extra car key had been broken for years and he was able to have it fixed and showed me how to use my automatic starter by using my car key. No one has gone this far. Thank you! More

I have been loyal to this dealership/maintenance shop for years. And now that has stopped. The experienced customer service team is gone, so I was given a new girl to process my subaru when I dropped it off. years. And now that has stopped. The experienced customer service team is gone, so I was given a new girl to process my subaru when I dropped it off. Dropped it off on a Friday; three business days later I still did not even get a call with the diagnostic status... nothing. No communication. I called htis morning and was told she was on vacation and no one had been tracking my car. The assessments had not even been done and we are three business days in. I was told, as I am always told, that I would get a call before COB the day I dropped it off to let me know what issues were identified so I could make a decision on how to proceed. Complete silence for three days to find out the issues have not even been explored yet. Asked to speak to someone in charge and was told the manager is conveniently out of the office. So... folks... if you have all the time in the world to go without your car, are good with no communication and no manager to speak to.. this is your dealership. Found another mechanic to go to. I am starting to Connect the dots as to why the service reps who have been there for years are gone. More

Great guy. Will made it easy to buy my car, while keeping everything low pressure. Highly recommend! Will made it easy to buy my car, while keeping everything low pressure. Highly recommend! More

Worst customer service ever. Can't get anyone to return my phone calls. Completed a buyout on my leased vehicle and still have not received registration and tags for car. No one seems to know what is goi my phone calls. Completed a buyout on my leased vehicle and still have not received registration and tags for car. No one seems to know what is going on and worse yet, they lied to me with their inconsistent stories. Do not shop here. More

Felix was fantastic to work with! He made the process very streamline and goes above and beyond to take care of his customers. I would gladly buy another car with him as my salesman and have no hesitatio very streamline and goes above and beyond to take care of his customers. I would gladly buy another car with him as my salesman and have no hesitation recommending him to any of my family or friends. Casey VW does a good job of taking care of the customer. Definitely pleased with my buying experience. More