Casey Volkswagen Subaru

I had a bad experience with the service department. Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my ca Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my car. Wanted to charge me $100 for a Tire rotation, which I already had done myself. All I need was the TPMS reset. Still wanted to charge me $100 for a full tire rotation which I completed my self. I just needed the TPMS sensor updated. Be advised I bought this car from the dealership They do not go out away for customer service or customer satisfaction. It takes 5 min to relearn the sensor. I know because another Subaru dealer did it for free. Took 10 min. They lost a customer for life. I have free inspection and oil changes at this dealership. I will not be going back to them. I will also recommend going to another dealership to purchase a car. The service manager did call Unfortunately, I missed the call. I called her back and they never called me back after that. I tried calling again no answer. More

Personal service very good especially Sheree Celestino takes care of her customers extremely well. I come from Norfolk because of the personel takes care of her customers extremely well. I come from Norfolk because of the personel More

There are not enough stars to rate this Dealership, I would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any and everyone who will listen! We just purchased our 3rd vehicle from them and every time was completely fantastic! Our salesman Eric is the most passionate, thorough, and knowledgeable Subaru sales advisor you will find. He truly extends himself well beyond just the sale and has become a trusted advisor to our family every time it comes to our new vehicle needs, he truly enjoys talking Subaru and helping to ensure you find exactly what fits your needs, and has never once been pushy or aggressive. The sales managers do everything they can to make the vehicle you want work for you even it it means tracking one down from somewhere else and getting it for you, and the finance team helps to ensure you get the best financing and fits your budget. Casey’s included service of oil changes and state inspections also go along way in total ownership savings! Subaru as a brand, Casey as a dealer, and the sales, finance, and brand loyalty team truly are the Standard for what a car buying experience, as a whole, should be. More

From the moment I drove on the lot and started looking at my car Jason was there to help me through the whole process. He was tentative to all my needs. Any questions or concerns I had to asked them for me. my car Jason was there to help me through the whole process. He was tentative to all my needs. Any questions or concerns I had to asked them for me. I will buy another car in the future and I want to make sure Jason is my salesmen. More

Excessive fees for a vehicle that I paid cash for and doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership a doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership and in turn I would of had to wait for the refund. So what fees you may ask..$799 processing fee but they didn’t do any of my DMV paperwork not even providing me with a title in my name which I’ve always received after paying a vehicle off. Business tax fee $79 but why am I paying your business tax? There are two different bottom line figures…cash price which is not what I paid and the finance price the amount I paid. I’m not in the business of selling cars but i know something isn’t adding up. Oh let’s not forget the options that were advertise as being on the vehicle is not. Navigation not included found out with my recent trip when my phone died and dual power seats don’t exist just the driver side. I guess I should have verified it myself vs taking their word for it…anyway I will with my next vehicle. Just double check everything regardless of what’s advertised or what’s being told to you. Lesson learned but will not forget. This is not a reflection on my salesperson as he did his job. More

After months of other dealerships giving me reasons why they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales p they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales process a conversation and stuck to the initial quote with no surprises. James made financing easy, Jay made the insurance segment easy and fast, and Cam made the final paperwork and additional warranty a smooth process with low pressure. 10/10 experience. I will be back and will refer people. More

Professional and courteous, easy going experience! Sales and management did a great job! Warranty is best around! Sales and management did a great job! Warranty is best around! More

Alright let’s start from the beginning. I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went with their diagnoses because they’re professional and I trusted them. The treatment for their diagnosis wasn’t cheap but I’m a reasonable and responsible guy so, anything for my car . Well although their diagnosis was right overall, the work on my car was over done( more expensive) and it’s hard to say that it wasn’t for extra money . I went into the company trusting the mechanics knew how to do their job but I was wrong. Therefore, they played trail and error with my car until they finally did the right thing to turn my engine light off, but that wasn’t my last straw. Initially I was told if I brought my car in the process would take about 3 days . Being active duty military, it’s not easy to give up my car but whatever, anything to get my car fixed. But it was far more than 2 days . After being promised that I would be constantly updated on the process of my car , I never do I called to check the status myself. I was then told my car parts were on back order and it would require an additional 2 days. Well 2 days turned into 2 weeks so I asked for my car back because like I said, I work for a living and not having a car will not cut it . After freeing up my schedule enough to go without my car for a while I gave them another chance because I believe longevity in companies is important. Same thing , promised me 2 days , far longer. They then proceeded to give me their courtesy car which I was thankful to receive. But here’s the part on why I will not be getting service from this establishment further more. Once I return the courtesy car and got my car back, it reeked of mold as if the windows were left open during a rain storm and how I know this is a fact, they left leaf’s in the back seat and didn’t bother to clean it. Now I have a bad smelling car which will ultimately cost me more money . So I call into question this companies core values because they didn’t hold up their end of the bargain . Things being done in a timely manner can be forgiven but a poor integral structure cannot . Dishonesty cannot . I trusted this company and was simply let down overall . More