Carvision.com - Maple Shade

Carvision.com - Maple Shade responded

Dr. Abdalla, We are writing to clearly address the continuous assertions regarding your 2023 Nissan Ariya purchase and the Federal Used Clean Vehicle Credit. First, regarding our advertising, Car Vision strictly complies with all regulatory and legal disclosure mandates. The online listing conspicuously displayed a bright green banner stating “Price Shown After IRS EV Tax Rebate (*)” directly over the vehicle image, ensuring the conditional nature of the net price was transparent from the very beginning. Furthermore, the accompanying disclaimer clearly directed customers to the official IRS guidelines, making it plain that the $4,000 credit is a federal tax benefit subject entirely to IRS eligibility criteria, not a dealership-issued discount or a guaranteed markdown. This understanding was explicitly reinforced at the time of purchase via the signed proposal, which prominently featured the handwritten notation that you would apply for the rebate later. Second, regarding the administration of the credit, our team has acted with total transparency and went above and beyond to provide assistance. Our General Manager, Nestor Calderon, was actively engaged in guiding you, even providing direct assistance over the phone to clarify the parameters of the program. However, the IRS Clean Vehicle program has strict regulatory guidelines and specific required parameters that must be established to execute a time-of-sale report. Because the required consumer-side eligibility criteria and program parameters were not met, a time-of-sale report could not be successfully registered through the portal. Our dealership has fully met its compliance and advertising obligations and stood completely ready to assist. Ultimately, the inability to claim the credit is due to the fact that the strict eligibility rules established by the federal program were not met on the consumer side. We remain fully transparent and are always open to discussing the particulars of this transaction in any permissible forum. If all federal eligibility and program requirements are met, we are committed to assisting our customers within the boundaries of IRS regulations.

Hassan Abdalla responded

Your response relies entirely on a deceptive narrative that completely ignores both federal law and your own management's signed contractual commitment. Let’s look at the actual facts and the written evidence currently on file with state regulators: You explicitly admit that the agreement features the signed notation that the buyer would apply for the rebate later. However, under strict IRS frameworks, it is legally impossible for an individual consumer to apply for a used EV rebate independently later unless the dealership first initiates a "Point of Sale Transfer" via the IRS Energy Credits Online portal. Your General Sales Manager, Keith Penny, gave false compliance advice to secure a $25,005 sale, assuring me I could do this on my own. By countersigning that contract provision, your management legally bound itself to a premise built on deception. You claim consumer-side parameters were not met. This is entirely contradicted by the formal documentation. The Vehicle Buyer's Order was executed strictly in my individual name, and the Bank of America Cashier's Check (No. 6311703205) explicitly lists me personally as the individual remitter. Your dealership willingly accepted, endorsed, and deposited that check, which carried a clear restrictive endorsement memo reinforcing that the transaction excluded the rebate. You had all necessary consumer parameters; your staff simply failed to execute the mandated federal paperwork. As a licensed automotive dealership, you are the expert merchant. Misleading a consumer into a transaction by stating they can claim a federal credit independently later and then using that exact unachievable provision to justify pocketing a $4,000 premium over your advertised $19,999 price constitutes an unconscionable commercial practice. This matter has been escalated beyond online forums. A formal consumer fraud complaint has been submitted to the New Jersey Division of Consumer Affairs (DCA) and the Better Business Bureau (BBB), backed by the full, seamless documentary evidence including the online ad, the countersigned deal sheet, and the restrictively endorsed check. Your written admission here only solidifies the timeline of deceptive pricing and breach of contract. We will let state regulators resolve this $4,000 dispute.

Carvision.com - Maple Shade responded

Thank you so much for your kind words and wonderful feedback! We’re so happy to hear that İclal provided you with such a great experience and that you truly appreciated everything she did for you throughout the process. Thank you again for choosing CarVision, and we hope you enjoy your new vehicle for many years to come!

Carvision.com - Maple Shade responded

We’re so glad to hear this! Iclal will be excited to know she made such a positive impact by helping you find the right car quickly and making the process smooth. Thank you for choosing CarVision!

Carvision.com - Maple Shade responded

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience at CarVision Maple Shade. İclal will be so happy to know she made your entire process easy and fast—she truly goes above and beyond for her customers. We really appreciate your recommendation and your trust in our team. Congratulations on your new vehicle, and thank you again for choosing CarVision Maple Shade!

Carvision.com - Maple Shade responded

We’re so glad to hear this! Iclal will be excited to know she made such a positive impact and delivered a fast, great experience for you. Thank you for your recommendation and for choosing CarVision!

Carvision.com - Maple Shade responded

We really appreciate your review! It’s great to know Iclal was helpful and made your experience a positive one. Thank you for choosing CarVision!

Carvision.com - Maple Shade responded

We really appreciate your review! It’s great to know Brandon provided a helpful experience while you explored your options. We hope to work with you again soon to find the right vehicle!

Carvision.com - Maple Shade responded

Thank you for your kind words! We're so glad to hear that Iclal’s kindness made such a positive impression. We truly appreciate you choosing CarVision!