Carvana

We sold our vehicle with an understanding that we were going to be paid the day of pick up. They actually had us sign over our title the day before. The pick up person arrived and inspected vehicle. We we going to be paid the day of pick up. They actually had us sign over our title the day before. The pick up person arrived and inspected vehicle. We were then told that there was going to be a price reduction. We agreed but then after signed and vehicle was loaded on the trailer we were told that we would not be getting paid despite they had our car and title. A check had to be mailed. After several calls we were told that the check would take 5 to 7 days. I explained that we were never told this and actually this is theft if services because you have my vehicle and I have not been paid. The paperwork given to us stated that we were given a check no where does it say that we were not given one nor that it would be mailed and take 5 to 7 days. This tactic is considered taking advantage of seniors and disabled people. They did not deliver their promised check at delivery and had no intention of doing it. Do not let them take your vehicle without payment because you could potentially be held responsible for potential issues. You cannot go to DMV because you did not receive a check therefore you cannot cancel your auto insurance. They have actually the worst customer service ever which is the reason why the local branch is behind locked doors and glass enclosures. You may be selling your vehicle quickly but there are high potential risk associated with it. Beware before the release of your vehicle. Never again. More

I purchased a Polestar 2 the ad said he comes with one key. It was not disclosed that 2 keys are needed in order to operate the remote function of the car. The dealer did not care and the warrenty company key. It was not disclosed that 2 keys are needed in order to operate the remote function of the car. The dealer did not care and the warrenty company did not help either. A new key costs $600.00. They were not open and honest DONT USE CARVANA More

I picked a car from their lineup that promised 2day shipping. So far my appt to pick up my vehicle has been rescheduled 4 times. We are now ALMOST A WEEK passed the original pick up date. I haven't bee shipping. So far my appt to pick up my vehicle has been rescheduled 4 times. We are now ALMOST A WEEK passed the original pick up date. I haven't been compensated or apologized to for this. It has caused a lot of problems for me, the fact that I'm out a couple thousand right now waiting on a truck that doesn't seem to be real. It's become a headache, I can't continue to take off of work for a canceled appt and my husband has been out of work waiting. I wouldn't recommend anyone purchase from carvana because so far my experience has been terrible. I can't even talk about the condition because I haven't even received my car!!! More

As a Business Owner COMMUNICATION is Everything! !! With Carvana...Truth be told it's a Crap Shoot! I wanted to trade in my wife's car and buy her a new one. So I started the process because the !! With Carvana...Truth be told it's a Crap Shoot! I wanted to trade in my wife's car and buy her a new one. So I started the process because they offered me better than normal price Trade in. Not worth the Price on my own Sanity however. If you have any questions (I did) they refer you to their "Chat" however 'Chat" is an A.I. named either Sebastian or Tina. Ask all you want for a LIVE Person and you will get NOWHERE!!! Their ENTIRE Process is No SPEAK & ALL Email... After uploading pictures of the front and back of my driver's license they asked for the Signed Title of my trade In.then they emailed and said they still needed a copy of MY Drivers license. All the while they make it appear that the Clock on your deal IS TICKING FAST!!! I uploaded my Drivers license Four (4) times!! Then someone who is couldn't understand left me a voice mail. It was a VERY Strong Indian accent that I could Not understand!!! I recorded the voice mail on "text to speach" mode hoping my phone would pick upon what he was saying however it couldn't even understand it. The words were so off there was NO Possibility the guy was saying what my phone interpreted. Then I got another email with what appeared to be a Count down Clock!!! The next day someone who spoke plain English called and told me they didn't need my driver's license (even though their email Plainly Stated "Upload YOUR Drivers License" but they wanted my Wife's because it was Her Trade in! Then they wanted 10.8% financing!!!xxx!! My bank did it for 6% so Carvana Now Needed it in a "Cashiers Check"!! I had to upload Front and Back pics of the Cashier Check. That must have made them Happy because they Extended their Countdown Dooms Day Clock 2 hours.But then then they had to call me and had Me on the phone while they Called PNC Banks 800# to Verify the check was REAL? Why the pictures??the call lasted Swear 1 hour and 22 minutes! At one point when the bank out us in hold i called my branch and got the loan officer on the line. Stating it was legitimate did that help?? xxxx NO!! When they came to drop off the car I purchased the tow truck driver (Training a New Driver) said ok thanks enjoy your new car & i went to hand him an envelope with the Title to My Trade in and the "Ever Coveted" Cashiers Check looked at me as though I had 2 geads and said "what's This?" I was astonished and said DUDE It's the Title to my Trade in as well as the "EVER COVETED" POSSIBLY COUNTERFEIT Cashiers Check!! The absolute Biggest Online Nightmare I have Ever had!!! You cannot speak with anyone LIVE Unless They want to speak with You!! Trying to wade my way through this Abortion of a "Process" I lost much of my Paience and Hair! More

Absolutely Outstanding Experience – Carvana Sets the Standard! I recently decided to sell my 2008 Jeep Grand Cherokee Laredo — a vehicle I bought brand new and had meticulously maintained for 17 year Standard! I recently decided to sell my 2008 Jeep Grand Cherokee Laredo — a vehicle I bought brand new and had meticulously maintained for 17 years. Even though it was in excellent condition with only 97,000 miles, CarMax only offered me $1,600. I decided to give Carvana a try after hearing great things, and I’m so glad I did! Their online process was quick, easy, and transparent — and to my surprise, their offer came back at $2,400, a full 50% higher than CarMax! Naturally, I was skeptical and assumed the in-person experience might change the deal, but it didn’t. When I arrived, I was immediately greeted by name with a smile and genuine professionalism. The entire transaction — from inspection to payment — took less than ten minutes. As someone who spent years in dealership management with large groups like AutoNation and Berkshire Hathaway, I can confidently say Carvana delivers one of the most seamless, professional, and customer-focused experiences I’ve ever seen. Their team is friendly, courteous, and efficient — a true breath of fresh air in the automotive industry. If you’re buying or selling a car, do yourself a favor and start with Carvana. They’ve set a new standard for what a dealership experience should be, and they’ve earned a customer for life in me! More

As everyone else has stated I would give zero stars if I could. Buying a car from carvana has been a horrible experience and I would never recommend. Carvana has failed to provide New Jersey State Registrat could. Buying a car from carvana has been a horrible experience and I would never recommend. Carvana has failed to provide New Jersey State Registration and Tags as indicated in the contract prior to the temporary registration and tags expiring. This is a breach of contract and a violation of DMV law, though no one there seems to care. They had me sign 3 different papers because they told me it was the wrong paperwork for my State. They have repeatedly for over 2 and a half months told me it was now fixed and submitted. They told me repeatedly for over 2 and a half months that they would be able to extend the temporary tags and registration. I was then told several days before the registration and tags expired that they misinformed me. I have spoken with over 20 different employees on over 20 phone calls. I have been told that the registration is now submitted to the NJ DMV however they are also telling me there is no way to have proof of confirmation sent to me. I asked for an electronic submission confirmation or certified mail tracking number and they pretend to be confused and tell me they aren't able to speak to anyone in the Registration Department. They sent me "confirmation" of my registration submission which was nothing more than a screenshot of an IM chat that did not include my name, vehicle, or VIN number. The date on the screenshot appears to be altered as it is a different color, size, and font. They keep telling me I am wrong and that there wouldn't be a tracking number or confirmation that the registration was actually submitted this time. They offered me $515.00 for transportation costs for a possible 19 day at least gap in registration and tags. As I explained to them I am a federal employee who is working without pay and that amount is not enough for possibly 19 or more days without my vehicle. I have asked to speak to supervisors but they have told me the Executive Resolution team is the highest level and no one is the supervisor nor do they have a supervisor nor do they have to ability to contact anyone in registration other than submitting a ticket. It is nothing but runaround and telling me they will have someone call me back. More

If I could give zero stars I would in a hear beat. And this is from a previous buyer. My initial financing agreement was not honored and they asked for an additional down payment. While somewhat under And this is from a previous buyer. My initial financing agreement was not honored and they asked for an additional down payment. While somewhat understandable I decided to cancel my order. While the funds took 4 days to be withdrawn from my bank account (2 non-business days included) the return of the funds, the return was started the day after the initial signing, is likely to take over 3 weeks (10-15 business days is their quote). Whether they are holding the funds in escrow for a certain amount of time to accumulate a small amount of interest to fatten their pockets or have negotiated with their banking partners to extend this time frame in hopes someone would utilize the funds to purchase in alternate vehicle it is absolutely ludicrous that they hold peoples money hostage for that length of time. I would buy a bus pass and walk miles for my transportation needs before interacting with them again after this xx. More

My experience with Carvana has been nothing short of a nightmare. • First vehicle: I purchased a car with only 4,000 miles, and on the day of delivery I was told the engine had a knocking sound and asked nightmare. • First vehicle: I purchased a car with only 4,000 miles, and on the day of delivery I was told the engine had a knocking sound and asked if I still wanted it. Absolutely not! • Second vehicle: I purchased another car more than a week in advance and even paid shipping fees. The day before delivery, I was informed it had been sold to someone else! I was then told I wouldn’t receive my refund for 7–10 business days—and not until after I purchased yet another vehicle and completed the 7-day trial period. Completely unacceptable. • Third vehicle: I finally tried again, only to be told on the delivery day that it had to be rescheduled a week later because they were short-staffed. I had to drive to pick up the vehicle myself. When I got there, it had far more imperfections than advertised, and there was no paperwork ready for me at all. Had the vehicle inspected for MY PEACE OF MIND and a tire needed to be replaced at MY COST while I am still under the 7 day warranty through Carvana. Multiple nails found in the inner rim area! Carvana is the ABSOLUTE WORST! I highly advise anyone to STAY AWAY! Every step of the process was disorganized, misleading, and frustrating. Communication was poor, accountability was nonexistent, and customer service was unhelpful. After three failed experiences, I can confidently say I will never use Carvana again and strongly advise others to stay away. More

Carvana sells vehicles that are not road worthy, or are in need of significant repairs. Beware. Their warranty claim process is disjointed and slow, and insurance company non-responsive. Even in-network it in need of significant repairs. Beware. Their warranty claim process is disjointed and slow, and insurance company non-responsive. Even in-network it is nearly impossible to get repairs made in a timely and convenient manner. While the convenience of the sales process is nice, it nowhere near makes up for the lost time, money, and likely safety concerns of owning one of their vehicles. Good at selling, poor at delivering anything other than a broken vehicle More

I had a very unprofessional and infuriating experience with Carvana. I sold my car to them because I needed to sell it quickly before my lease ended. I couldn’t have any delays because I was about to leav with Carvana. I sold my car to them because I needed to sell it quickly before my lease ended. I couldn’t have any delays because I was about to leave the state. Since this was my first car, both my dad and I were on the title. According to Carvana’s policy, this meant he would have to be there for the appointment when I sold the car. My father lives across the country, so it would be a major inconvenience and a serious cost to fly him out to be at one meeting. I called Carvana multiple times asking if there was any way we could avoid him having to be there in person. I suggested that he could be on a notarized zoom, or at a Carvana location closer to where he lived. I basically begged them for any other option other than him having to be there in person. I was told multiple times that there was no way around this, he absolutely had to be there. Fine, so my dad flew out and we went to the appointment to sell the car. I couldn’t take a chance and try to go without him because I was leaving 2 days after the appointment. When we got to the appointment, it was very clear that he did not need to be there at all. I was asked for my ID so the iPad could scan it, and he got his out too, but the employee working with us said ‘Oh it actually isn’t asking to scan your ID.” I find this totally unacceptable. The iPad is literally programmed to walk employees through the steps of buying a car. I do not believe that Carvana would not know that according to their iPad, my dad did not have to be there. If you’re going to make it a policy, fine, I understand there is liability involved, but don’t lie about what will actually happen at an appointment. According to your iPad, he never needed to be there at all, so how much is this ‘policy’ actually preventing sketchy car sales? It seems like not at all. I am extremely disappointed with this experience and the absolute nonsense of it all. If my dad didn’t actually have to be there at all, I truly do NOT understand why any of the suggested alternatives were not possible, especially when they would have saved my dad and I a ton of time, stress, and money. I will not be using Carvana again. More