Horrible experience with Carvana. My car was supposed to be delivered today between 9 a.m. and 11 a.m., and I canceled meetings to be available. At 8:34 a.m., I got a text saying delivery was pushed back to April 23, 2026. When I called, I was told the vehicle had not even been inspected yet, despite already being sold to me for delivery in Virginia. That raises serious concerns because Virginia Code § 46.2-1539 generally requires dealer inspection before retail sale, or written disclosure before sale if the vehicle did not pass inspection, and violations can carry criminal penalties. I spoke with Monica from senior leadership, who could not guarantee the car would be delivered on the new date. I asked for her supervisor or manager to call me, and she said it could take 48 hours. When I asked for the manager’s name, she refused to provide it. She sounded like she was reading from a script and offered no real help or assurances other than confirming the vehicle had not yet been inspected. I was also told a prior rep should not have offered me a $150 inconvenience check, though they would honor it. Overall, the whole process appears disorganized and raises serious concerns. Very disappointing.

Purchased a 2018 Ford Expedition Max from Carvana with the expectation that it had passed their 150 point inspection. Within days of delivery, the vehicle developed a major mechanical issue and ultimately required two engine replacements under the 100 day limited warranty. The vehicle was out of service from early January through March. While the repairs were completed under warranty, the extended downtime and disruption during the earliest stage of ownership were significant. During this process, additional issues occurred, including a theft incident while the vehicle was at an in-network repair facility and a registration issue where a new tag was issued instead of transferring my existing one. After reviewing the inspection report, I also noticed that certain engine related components had been marked as “fixed” or “replaced” prior to sale. Given that the vehicle required a full engine replacement shortly after delivery and that the first replacement also failed it raised concerns about the effectiveness of the inspection process before the vehicle was sold. I did request a goodwill review to address the overall ownership impact beyond standard warranty coverage, but no additional consideration was offered. For buyers, it’s important to understand that while warranty coverage may address repairs, the broader ownership experience including downtime and related impact may not be addressed beyond those terms.

I had a very frustrating experience with Carvana. After paying for a vehicle, my delivery was repeatedly delayed and I never received the car. Even worse, my refund has taken far too long to process. The lack of communication and urgency has been extremely disappointing. Customers deserve better transparency and reliability when making such a large purchase

My first time purchasing a vehicle from Carvana and it was an amazing experience. I purchased a 2019 GMC Canyon Denali from them this month and was so impressed with the online purchasing process and delivery. I would definitely purchase another vehicle from Carvana in the near future.

This was supposed to be my third car purchase with Carvana, and unfortunately it has been the most disappointing experience I’ve ever had with them. I requested a trade‑in and submitted every single piece of documentation they asked for. Before delivery day, I called customer service multiple times to confirm everything was completed so there would be no issues receiving my car. Despite doing everything on my end, Carvana never emailed or called me back with any updates. Then the day of delivery arrived… and my car never showed up. No notice. No explanation. Nothing. To make matters worse, when I reached out for help, I spoke with a customer service representative named Trina who was extremely rude, unkind, and unprofessional. She ended the chat abruptly instead of helping resolve the issue. After being a loyal customer and recommending Carvana to my friends and family, this is the treatment I received in return. I am extremely unhappy and disappointed. Carvana has failed to meet even basic customer service standards, and this experience has completely changed the way I view the company. i would recommend maybe someone else will have a better experience.

The customer service is terrible. I submitted all documents and they then cancelled my order because they needed something and called me but I was at work and unable to answer the phone. I asked why I didn't get an email or a text from Sebastian (AI robot) about any issues. They stated they apologize and are sorry for the inconvenience. Don't schedule anything without expecting changes. They have now changed the date to 2 days later. They don't care about the customer it's all about money. I said I set it up the way I did for a reason. When I asked for my money back they stated they can not give me back the shipping fee. How is that? There is no care to ship. It's been chaos and realistically not worth the time and if this is the service now, I can only imagine how the service after the sale will be....IF there is a sale. What upsets me is I read reviews and they were great but now they are doing this crap! DO NOT TRUST THEM!