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Carriage Ford
Clarksville, IN
332 Reviews
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332 Reviews of Carriage Ford
September 07, 2019
My experience Mr Money listened to what I was able to afford and got us in a new truck. We are very satisfied with the sales and the product. Thanks again. Mr Money listened to what I was able to afford and got us in a new truck. We are very satisfied with the sales and the product. Thanks again. More
by Snugent
Employees Worked With
Duane Money
June 02, 2019
Crappy tech. attitude I went to carriage ford to have items that were on recall fixed, among a couple of other things that started to break down in my 2014 Explorer, that w I went to carriage ford to have items that were on recall fixed, among a couple of other things that started to break down in my 2014 Explorer, that was still under warranty. The tech. had the worst attitude, and barely gave me 5 minutes of his precious freakin time, and told me to go rent a car for 3 days, and then come back to leave the car for 2 to 3 days. He said with a crappy attitude that WE DON"T HAVE CARS TO LOAN WHILE YOUr CAR IS HERE WITH US, SO IF YOU WANT THE CAR DONE, GO RENT THE CAR AND COME BACK AFTER YOU DO! I have been a customer with this lousy dealership for more than 5 years, and this was my second car, but I never took my car for service because they always have the worst freakin attitude. I will never buy a car from them again. More
by msjj
Employees Worked With
Not sure what name he gave me
March 19, 2019
Ford Escape I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt b I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt buckle and window wiper. They came back one hour later, told him to replace seat belt and window wiper. Well, that what he asked to start with. The bill was over $100- to JUST LOOK at them. It probably took 5 minutes of one persons time after him telling what's wrong. I went to wall-mart and changed window wiper. It costed me less than $20- to fix the problem. why are they charge just looking at ? I also know this after talking to my Friends "The manufacturer has a Seat Belt Lifetime Warranty which covers repairs and replacements of the seat belts as long as you own the car." I use a Car dealer expecting a little better than a body shop. I'm very disappointed and I will probably never use this shop again. More
by Janet
Employees Worked With
Not sure who it was.
March 15, 2019
Money over service Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days w Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days without starting the warranty repair. This is after waiting a full fourteen days for our scheduled appointment and a guaranteed forty-eight hour turnaround. When asked for updates and/or a call back about the status of our vehicle, neither was given. When visiting the service shop we were outright lied to about the specifics of the repair, who started the repair ticket and who took the keys. We were also advised that because another vehicle had come in for a paid repair that our vehicle had been "pushed back." Today, I called again for a status update. The service associate was not able to, once again, provide a status update because the "person handling our vehicle" was already gone for the day and there are no records available to anyone besides her. I also called and left a voicemail for the general/service manager. I will be greatly surprised if I receive a callback. In today's market, Ford should take a good hard look at how the independently owned/operated businesses sporting their name treat their customers. Carriage Ford Clarksville, IN (47129) is losing business for Ford. More
by AnCarp76
Employees Worked With
Paula Jarrell, Craig Book
March 06, 2019
Great Experience! I inquired about a used vehicle at this dealership, and was paired up with Philip Workman. Philip was very nice, and understanding. He was great to I inquired about a used vehicle at this dealership, and was paired up with Philip Workman. Philip was very nice, and understanding. He was great to work with, and I never once felt pressured. I ended up not getting the used vehicle, because I needed to get something a little newer. However, the experience I had with Philip and Carriage Ford was great! Highly recommend them. More
by 1M G00D
Employees Worked With
Phil Workman
January 17, 2019
Order new ranger Zach was very helpful and any item he could not answer he contacted someone to get an answer. I was very pleased with the personal attention I receive Zach was very helpful and any item he could not answer he contacted someone to get an answer. I was very pleased with the personal attention I received. More
by Jake5620
Employees Worked With
Zach Beedy
December 21, 2018
Great Experience Make Fetko was down to earth and easy to work with. He has a good knowledge of the inventory and was most helpful in explaining all features of the ca Make Fetko was down to earth and easy to work with. He has a good knowledge of the inventory and was most helpful in explaining all features of the car. He kept me posted with the progress of when the car would be ready. I feel he wants to do his very best for each customer and highly recommend him when you go to Carriage Ford, a very efficient and well-run business. More
by Liz White
Employees Worked With
Mike Fekto
December 02, 2018
Poor Quality Service Department and Management I bought a 2017 F150 New at Carriage Ford. I returned it to them for warranty replacement of trim on the doors. While replacing the trim they scratche I bought a 2017 F150 New at Carriage Ford. I returned it to them for warranty replacement of trim on the doors. While replacing the trim they scratched my window tint, damaged the weather stripping and also broke the new trim on the doors. I notified them about it and returned it for them to replace everything again. After taking it to them several times they still didn't get it repaired correctly. They don't seem to care or know how to fix anything. I took my new truck to Carriage Ford for the first service and got it back with oil on the door panel. I received two customer viewpoint surveys from Ford Motor Company on how carriage ford performed. After My experience they wasn't very good. I was notified by Dean Book that those surveys really kill them. He told me that I need to take my truck to another Ford dealer and that they can't satisfy all their customers. Would have been nice to know. I would have bought my new truck at a dealer that knows what their doing and can satisfy their customers. More
by F150
Employees Worked With
Dean Book, Craig Book
November 25, 2018
Flawless Nick was great, no pressure and in and out with my new used mustang in about 3 hours. I recommend carriage ford and Nick Mattingly to all my friends Nick was great, no pressure and in and out with my new used mustang in about 3 hours. I recommend carriage ford and Nick Mattingly to all my friends and family. Great job, thanks Nick. You da Man... More
by Adeck
Employees Worked With
Nick Mattingly
November 22, 2018
Got my new red vehicle!!!! When I walked in the show room with Nick Mattingly past a big white pick up truck, I saw a bright red ECKO Sport setting there. It had almost all the When I walked in the show room with Nick Mattingly past a big white pick up truck, I saw a bright red ECKO Sport setting there. It had almost all the things I was wanting in my new vehicle. Nick explained everything possible on the vehicle. My grand daughter was with me and what technical thing I did not understand....she did. He showed me two other similar red ones on the lot and also an Escape. I had planned on looking at an escape for awhile, but comparing it to the ECKO Sport....I new the one on the show room floor was for me. Nick explained everything. Was very patient with me. Answered all my questions. Something I was really dreading turned out completely the opposite. Thanks so much to Nick for getting me through the process. More
by B. J. Rider
Employees Worked With
Nick Mattingly
