Carr Subaru

Great, ZERO Hassle Dealership At the time that I visited the dealership I had not committed to purchasing a car. It was actually the first time I had even looked at the model I At the time that I visited the dealership I had not committed to purchasing a car. It was actually the first time I had even looked at the model I was interested in. I had scheduled a test drive online and when I arrived at the dealership the car was out front and waiting. They gave me the keys after quickly photocopying my ID. While I was out they prepared a quote for the car and because I had already gone through the financing approval on Subaru's website they had outlined the credit terms. The price was fair and there was absolutely zero pressure. I did not intend to buy a car that day but they made the process so simple and painless at a fair price it was too easy to pass up. If in the market for another Subaru I will call CARR first. More

new purchase Bought a new Outback last Sunday and delt with Papa the salesman. Highly recommended as he is knowledgeable and easy to work with. Any time you at C Bought a new Outback last Sunday and delt with Papa the salesman. Highly recommended as he is knowledgeable and easy to work with. Any time you at Carr Subaru you should ask for Papa. More

Great buying experience I bought a new Forester today and it was the smoothest car purchase I ever made. The salesperson(Josh Hearn) brought the car to my house to test drive I bought a new Forester today and it was the smoothest car purchase I ever made. The salesperson(Josh Hearn) brought the car to my house to test drive. We agreed on a price and went to the dealership. What a pleasant surprise. No haggling. No bringing the manager in. We kept thinking this can't be that easy. It was. I will definitely recommend Carr Subaru to anyone looking for a pleasant buying experience. More

Enrique is the best!!! We had been looking for a car for over a month and had owned a Subaru before. Enrique made the process easy and painless. He was very helpful didn’t b We had been looking for a car for over a month and had owned a Subaru before. Enrique made the process easy and painless. He was very helpful didn’t blow off our questions and went and got the answers when needed. Also a plus that he literally knew the car inside and out!!! A great experience. Thank you Enrique! More

Excellent experience My husband an I came in yesterday, aug21, and received wonderful customer service from Alejandro. He helped us choice between a Subaru Forrester and a My husband an I came in yesterday, aug21, and received wonderful customer service from Alejandro. He helped us choice between a Subaru Forrester and an Outback. All of the members of the Carr Dealership were very helpful an knowledgeable. We would highly recommend anyone to them in the future. More

Highly recommend Joe Hernandez! I had such an awesome experience buying my first new Subaru! Joe was so friendly and helpful! The whole team was amazing! Thank you so much!! I had such an awesome experience buying my first new Subaru! Joe was so friendly and helpful! The whole team was amazing! Thank you so much!! More

Subaru Outback Mauricio Anuel is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dea Mauricio Anuel is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership - would definitely recommend More

Subaru forester Josh Hearn was a lot of help, knew his stuff, and was patient with all of our questions and concerns. We came during the snow storm so inventory was l Josh Hearn was a lot of help, knew his stuff, and was patient with all of our questions and concerns. We came during the snow storm so inventory was low but still helped as much as he could. We had to wait for delivery but he was prompt to let us know when out cars arrived ready to go. Josh definitely made the process smooth and pleasant. More

WOW- Awesome service Thank you Mo We thought we would look at a Subaru since we needed to turn in our VW TDI. We have done a lease option 3 times -this is our first with Subaru- WOW, We thought we would look at a Subaru since we needed to turn in our VW TDI. We have done a lease option 3 times -this is our first with Subaru- WOW, what a great experience. It has been over 24 hours and we are still talking about how great and informative every person we came in contact with at Carr was during our visit. We went to just look as we still need to turn in our TDI--but we felt so comfortable with our sales person Mo (Mauricio Anuel) we decided to do a lease option on the spot. We also left knowing we could call with any questions post purchase. When we commented on how friendly everyone is- they mentioned they pride themselves on customer service so much that the staff do not work off commission when they sale a car-- so they do not feel the need to apply pressure but rather honest answers. What is really awesome is they have us come back to do another walk through with our new car if needed as there was a lot of information on the day of the purchase. They really meet the mark with customer service. I marked yes we were left alone-Thank you, this was to give us time to discuss the purchase and resulted in us not feeling pushed in any way. More

Horrible manager Diego WARNING!!! DO NOT WORK WITH THE MANAGER DIEGO! In my whole life of customer service, I have never once had an interaction such as this. My husband WARNING!!! DO NOT WORK WITH THE MANAGER DIEGO! In my whole life of customer service, I have never once had an interaction such as this. My husband and I have to move often, he is in the military. We were sold a 2014 Subaru Crosstrek 7 months ago. Mind you, we had no idea where our next station was going to be. We were on a vacation and decided to stop in to trade in my Honda, and I sure as xxxx wish I would have waited till we got to Eugene now. Papa, the sales person, sold us this car. Now, due to Subaru's slogan, "There's safe, then there's Subaru safe." I would have thought I wouldn't have had to check everywhere to make sure that my tires, which came with inverted lug nut locks, had the KEY! Now that we have moved from Coos Bay, OR to Kodiak, AK (which mind you is an island, with limited resources) I have to get brand new tires because I want to be safe and have new tread for snow/icy roads. To my unfortunate surprise when I went to find my key.. there was none. Anywhere. Now, I called the dealer ship to have them send me a new one and all I get is an insane amount of backlash stating that it is "my fault" I should have checked since I "know so much about vehicles" when I stated I know they are suppose to come with their keys. I have asked around, and have done my research! It is clearly not my fault that I did not know there wasn't a key in there! If I try and have the key removed and get it cut off I was told that the rim will be more than likely damaged, which I do not want to do! They are the stock. I was hung up on, and I am completely furious. He didn't even bother to call the actual company of Subaru and try to get one with the VIN number. I called Subaru, and I have completely turned him in and will also be writing a letter about my service. What would have happened if I had a flat (I have no service because I live in this area) and could not change my tire? Go ahead and listen to the phone call. I was irate, and all you wanted to do was tell me that it was my fault, and you're going to send me ones that probably won't even work.. oh, not to mention hung up on me because all you wanted to do was tell me I was wrong. I will never in my life worth with this dealership again. And you can believe there will be more to come from this. You do not treat your customers that way. More