Carmax

When we picked up the vehicle it had 3 very large splatter stains on the paint job. Left front side fender, left back side fender, and rear bumper diffuser. Which were not documented when we purchase splatter stains on the paint job. Left front side fender, left back side fender, and rear bumper diffuser. Which were not documented when we purchased the vehicle online. When we left the dealership, we were told to bring it back and they would buff it out. We came back and they said they could not do it because they had to have the detailing shop do it. So we came back a second time, and the detail shop could only get some of it partially removed. After I demanded they fix it they said they had to order a rear bumper diffuser and replace it. So we came back a third time and after about 3 hours they told me the new part was cracked, and they had to order another one. So we came back a fourth time, and they replaced the rear bumper diffuser. YOU CAN STILL SEE THE DISCOLORATION IN THE LEFT FRONT SIDE FENDER AND LEFT BACK REAR FENDER. Four different visits to get something partially taken care of that should have been fixed before we even came to pick up the car. Very disappointing as we both work and had to take time off of work four times for something that should have never been. This is our sixth vehicle that we have bought from CarMax. It might be our last. More

Excellent customer service, easy and fast selling and buying a car, I will be back to buy a truck buying a car, I will be back to buy a truck More

Excellent experience with Jorge. He found a great car for me and did a great job. He found a great car for me and did a great job. More

I had a couple of issues with my car and it was taken care of without any problems. Very pleased care of without any problems. Very pleased More

Very friendly hassle free people. The whole process was easy and fast. Loved the variety The whole process was easy and fast. Loved the variety More

As long as i continue to get the quality service i have received in the last 2 cars u have purchased, i will never buy a car anywhere else!!! received in the last 2 cars u have purchased, i will never buy a car anywhere else!!! More

Great not stressful at all! Easy conversation and thanks Ryan for your help to get my car! Easy conversation and thanks Ryan for your help to get my car! More

Have purchased from this dealership on multiple occasions and always a good experience. Easy to work with, good inventory and value priced cars. and always a good experience. Easy to work with, good inventory and value priced cars. More

I bought and sold a car with Carmax and had a great experience. We had issues with the tires that were on the car, but we were able to work out a deal that I approved of. Selling the car was super easy experience. We had issues with the tires that were on the car, but we were able to work out a deal that I approved of. Selling the car was super easy, even though my car still had a Kia lease attached to it. I ended up coming out with money in my pocket, which was great. And I had a great experience with the service team. Everyone I spoke with was friendly and courteous. I'm sure it helped that all I received was good news about my car. They did have to keep my car for longer than anticipated, but it was okay with me. And they gave me a coupon for a free tank of gas, which was nice. More

Dealership was a good experience. I got the truck I wanted and is in good condition. Only thing I didn’t like was it came with one key fob. It would’ve been great if a second was ma I got the truck I wanted and is in good condition. Only thing I didn’t like was it came with one key fob. It would’ve been great if a second was made or couple free oil changes to make up for it? More