Carlson Toyota

Was interested in a used 2016 Honda Fit they had. Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, I wanted to make sure it wasnt smoked in and no major dents or dings. She said she has not been in this particular car yet, she sent me a video of the car and pointed out things like minor dings and while she was on the inside of the car you could see the gas gauge flashing(she stated that it needed gas). A few days later I decided to go to the dealership for a test drive, they knew I was coming and had the car heated up. I ended up buying the car. The day after I purchased the vehicle, I noticed that the gas gauge was not working, and once the car was heated up for over a half hour or so the gas gauge would start working. This continued to happen a few days, my wife had called the dealership and was told that they werent interested in helping since I didnt purchase the warranty. Im assuming they knew about the issue, I looked back at the video Annika sent me, I noticed that the gas gauge was just flashing and didnt show anything about the fuel being low. Whomever started the car should of noticed that the gas gauge was not working. I Later received a call from a manger, Ryan Townsend, he said he would check with the service dept and get back to me the next day. I did not hear from him from over a week and ended up doing research and fixing the issue myself, had to take apart most of the dash and remove the instrument panel and resolder it. I then did not receive the plates for the car, and the temp plates had expired. I emailed Ryan to see if he knew how long it took and to make sure they had the correct address they provided to the DMV, when I was purchasing the car they kept asking me if an address that I havent lived at for over 15 years was my address, not even sure how they got that address. Ryan emailed me saying hed look into it. I have not heard back from him. Had I known of the gas gauge issue, I would have not purchased it. More

Bought a camery, it's a was a easy smooth process. Happy with my purchase. Happy with my purchase. More

Good service department and nice people in the sales area. Dealership is clean and comfortable to wait in. area. Dealership is clean and comfortable to wait in. More

This is easily the best Toyota dealership in Minnesota. The have way better selection than any of the surrounding dealerships. Very easy to deal with, overall a great experience! The have way better selection than any of the surrounding dealerships. Very easy to deal with, overall a great experience! More

Bought a 2023 Camry XSE recently from Carlson. I worked with Spencer. He was very knowledgeable. Nick in financing was great also. Overall I had a great experience, and would recommend anyone to C I worked with Spencer. He was very knowledgeable. Nick in financing was great also. Overall I had a great experience, and would recommend anyone to Carlson! More

Fantastic sales department and management. They made our vehicle purchase very quick and very easy. They made our vehicle purchase very quick and very easy. More

Kiera was very knowledgeable. I was very impressed by the amount of Women you had on staff. Sales and Management, AMESOME! Made my buying experience relaxed, and for once I did no I was very impressed by the amount of Women you had on staff. Sales and Management, AMESOME! Made my buying experience relaxed, and for once I did not feel less than as a woman buying a car. Keep doing it right, Carlson Toyota! I will be back :) More

Preston was a very helpful dealer, the experience was efficient and low pressure. Finance was handled in a timely manner and everyone was very friendly and helpful. Overall the experience was good and I efficient and low pressure. Finance was handled in a timely manner and everyone was very friendly and helpful. Overall the experience was good and I would recommend this dealership. More

I dropped my truck off as there were multiple lights came on my dashboard. I paid $200 for a diagnosis on my 2007 Toyota tundra. The service advisor came back, there are 3 things they found. I need to repl on my dashboard. I paid $200 for a diagnosis on my 2007 Toyota tundra. The service advisor came back, there are 3 things they found. I need to replace: Oil leaked, exhaust, and transmission. There wasn’t any codes provided that triggered the problem I brought my car in. I took my truck and got that fixed elsewhere. However, the VSC off lights is on when I engage in my 4x4 4hi or 4lo. I called back to see how long does the diagnosis last till as it has not even past two weeks and the service advisor mentioned to me, “every time I bring my car in there’s a diagnosis fee” thats absurd. More