Carlson Toyota

I brought my car in on July 24, 2026, for a service appointment because one of my tires continues to lose air pressure whenever the temperature changes. I had brought the vehicle in a couple of weeks e appointment because one of my tires continues to lose air pressure whenever the temperature changes. I had brought the vehicle in a couple of weeks earlier for the same issue and was told the problem had been fixed by replacing the valve. Unfortunately, after that repair, the tire continued to lose air, so I returned to have the previous work checked. From the moment I arrived, my experience was disappointing. The service advisor, Neil, was unable to answer my questions or provide clear information about the previous repair. He also seemed unsure whether the technicians would be able to identify the same tire since the tires had been rotated. To make matters more confusing, his records indicated that the tire had been patched, which is not what I was told had been done and not what I was charged for. I also questioned the potential $195 charge because I was simply asking the dealership to inspect the work they had already performed. Rather than addressing my concerns professionally, Neil became visibly frustrated and began raising his voice. I found his demeanor impatient, dismissive, and lacking the level of customer service I expect from a dealership. When I expressed that I would rather have my tires inspected elsewhere, Neil responded, "There's the door." I was shocked by this response. As a customer, I expected my concerns to be heard and treated with respect, even if there was a disagreement. I am extremely disappointed with how this situation was handled. Not only was my original tire issue left unresolved, but the way I was treated during my return visit has caused me to lose confidence in this dealership. Because of this experience, I will not be returning to Carlson Toyota for future service, and I cannot recommend their service department based on the treatment I received. More

The only reason this dealership is even getting 1 star is due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughte due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughter was looking for. We are 3 hours away from the dealership. Communication is very poor. My husband spent days trying to talk to the same person, and that never happened until I got involved and called the dealership. Carrie the sales manager was initially great, but that didn't last long. Brandon was good and got us the video we requested after some trial and error on how to send the video with good quality. When I expressed my concerns with this, I was told the sales guy "is still new and learning." I can appreciate that, but who is training him or making sure he's doing the job right? We decided to purchase the vehicle, with promise of delivery. Trying to complete the paperwork was a nightmare. Once we got in touch with Antonio, it was ok. He saved the sale. My daughter flew home from college for the summer about a week and a half after the car was delivered. When she was looking at it, she found that it didn't have the ambient lighting as was advertised. When I called to ask about it, I spoke with Carrie. She was rude, promised a call back, and I'm still waiting for that. I would not recommend anyone to purchase a car from this dealership unless there is an overhaul of the sales management and training. More

They want me to buy a car right after touching it? ?? xxxxty manner and he think he owned the cars. Don’t come here if just want to take a look. ?? xxxxty manner and he think he owned the cars. Don’t come here if just want to take a look. More

I came to this dealership to purchase a RAV4 in 2023. The purchasing experience was good, but the main problems I have now have been with the service department. When I purchased the car, I wanted extra The purchasing experience was good, but the main problems I have now have been with the service department. When I purchased the car, I wanted extra features installed such as remote start and heated seats. Those were installed. A few weeks ago, I had my car serviced due to a faculty jump start (which, I fully concede was my fault). However, my service was delayed by some significant mistakes (assuming a part needed to be replaced except it was just a fuse being in the wrong spot). Which, I appreciate their honesty in refunding the original part since that was not the issue. However, when I got my car back, the remote start no longer works and the heated seats were unplugged because they were "installed improperly" (so, the seats THEY put in were put in wrong). Now, I have contacted the dealership several times over the last three weeks to get my car in for an appointment to get the heated seats and remote start fixed and they have not gotten back to me. Very frustrated with the communications from the service department. More

The Toyota certification they do is a joke. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. More

Had great experience buying by daughter her first car. Sales people were great and worked with me to ship car to Duluth. Sales people were great and worked with me to ship car to Duluth. More

I had an appointment at 9 am yesterday, September 10 to do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person I confirmed an appointment with was off and another guy comes out and has an attitude of arrogance because I asked legitimate questions expecting an answer for. Then he left and two sales managers come out. I asked questions and Johanna told me that the document fee of $350 and it was lawful to charge it. I read the section on the purchase order commenting on the truth about the document fee. It said it is not a law that the dealership charge the fee and can be uses as a profit for the dealership. There were another two fees that were unexplained. At this point I said I have to go home and come back with an appointment on Thursday at noon because today Mary is off. After I got home, the sales manager called and said they want to give my deposit back and do not want to do business with me. I do not recommend this dealership. They are scammers. and take the car away from you if you ask questions. I have never had an unfortunate experience like this buying a car anywhere. Don't go there unless you are willing to get charged for things unheard of. More

I have found Carlson Toyota to easily be the most transparent dealership in the state! transparent dealership in the state! More

Great experience! Jacob Sellman and Mike O'Gorman were great. Highly recommended! Would definitely go back to Carlson for our next car. Jacob Sellman and Mike O'Gorman were great. Highly recommended! Would definitely go back to Carlson for our next car. More

Had a great experience, Jacob Sellman and Mike O'Gorman were amazing! They both were very knowledgeable and professional. were amazing! They both were very knowledgeable and professional. More