Carlsbad Ford

Incredible service, sales team goes out of the way to make you feel welcome. They are very informative and talk you through the entire process. They've also been available after my purchase for any quest make you feel welcome. They are very informative and talk you through the entire process. They've also been available after my purchase for any questions or concerns. More

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting ti and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them. More

They always do a great job. Keep their promises. Always treat you like family. Even after your purchase. Really great people to work with. Keep up the good work Keep their promises. Always treat you like family. Even after your purchase. Really great people to work with. Keep up the good work More

very informative sales person works with you to get what you want always there when you have a question you want always there when you have a question More

Best dealership I have ever been too! The carlsbad ford team took care of us! Will be coming back again in the future The carlsbad ford team took care of us! Will be coming back again in the future More

My 2022 Bronco was ordered directly thru Ford. Carlsbad Ford added 10% for simply receiving it. Every Ford Bronco comes with a toolbag to remove the top and the doors. Super cool feature. I Carlsbad Ford added 10% for simply receiving it. Every Ford Bronco comes with a toolbag to remove the top and the doors. Super cool feature. I did not did not recieve the tool bag that comes with every Bronco. They chose to try and convince me it doesn't come with it. Terrible service. Don't gouge and then lie to your customers. More

great work, horrible service! while having my truck worked they left unlocked and it was broken into. they have a problem/ don't tell customers worked they left unlocked and it was broken into. they have a problem/ don't tell customers More

Carlsbad Ford did an amazing job of making my first brand new vehicle purchase, nothing but top notch. I’d recommend them to anyone. Especially David Perez. Thank you! new vehicle purchase, nothing but top notch. I’d recommend them to anyone. Especially David Perez. Thank you! More

bad work the service tried to tell me i had gas in my f350 diesel tank. i had run a full tank to almost empty the truck stop running. there is no way there c the service tried to tell me i had gas in my f350 diesel tank. i had run a full tank to almost empty the truck stop running. there is no way there could have been gas in the tank. it would not have run for over 500 miles with gas in the tank. they charge me 1600 dollars to put new fuel pump and filter. it ran one day and stop running again. then they wanted 9000 dollars to fix the problem.I took my truck to hobs new mexico they put new fuel pump ion for 1200 and it runs very good. i would not recomend carlsbad ford service department to any one. i do not think they even changed the fuel pump just charge me big bucks. More

dishonesty Was told by phone slight hail damage. Discount would be 4-5 k. Later at dealership the quote was 5-6 K discount. The total amount for the car was hig Was told by phone slight hail damage. Discount would be 4-5 k. Later at dealership the quote was 5-6 K discount. The total amount for the car was higher than expected [was told would be $10,000 or less]. when I asked, he said the discount I was given for the hail damage was $5000.That was not true. The discount for hail damage was $3000. Still, I am satisfied with the discount. However, I am disappointed with being mislead and lied to. Discounting that, the salesman was courteous and very nice. More