Carl Burger Dodge Chrysler Jeep RAM World

From the moment I stepped on the lot Sam and Gary were attentive to what we were looking for in spite of my own feeling that we were not absolutely sure. I had visited three other dealerships throughout t attentive to what we were looking for in spite of my own feeling that we were not absolutely sure. I had visited three other dealerships throughout the day and was not finding the combination of vehicle features and trade-in value that I was looking for. Throughout the sales process the entire Carl Burger team was extremely helpful in patiently exploring the stock of available inventory and narrowing our search until we found the perfect vehicle. Once we had decided on the right car, the sales process was completed with the highest level of integrity and fairness, from trade-in to new vehicle delivery. Wes Kachi in the finance department was able to answer additional in-depth questions about both the vehicle and the available financing options allowing us to make the most informed decision possible about details of the final vehicle purchase. I would highly recommend the Carl Burger team to anyone who places a premium on integrity in the vehicle purchase process and values the importance of top quality customer service by an informed, friendly and fair sales team. Based on my experience with the sales team I look forward to working with the Carl Burger service team for all of the future needs of my new Jeep Wrangler Rubicon 4X4. Thanks Guys! More

After searching the website for a 2014 Jeep Grand Cherokee SRT, I found the exact one at Carl Burger. I emailed them and Gibson called me to assure me that the vehicle was on their lot. I told him Cherokee SRT, I found the exact one at Carl Burger. I emailed them and Gibson called me to assure me that the vehicle was on their lot. I told him that I could come down on Thursday July 11th to have a look at it. He told me that he was off that day but referred me to Sonny who was the "SRT Cerfified" salesman that would take great care of me. I made the appointment because I was driving 2.5 hours away to meet with them. Upon my arrival for my appointment, I waited 10 minutes before anyone greeted me. Sonny was the first person to meet me and he said that he would be right with me. I found the vehicle on the lot and went out for a look. Once Sonny arrived, we chatted a bit about the vehicle and then went for a test drive. During the test drive, Sonny was reluctant to give too much information on the vehicle without being asked a question. Once the test drive was over, we came back to the showroom and began to talk numbers. He was very up front with me and asked me if I noticed that there was a $15,000.00 markup on the car. I was in complete shock. None of this was told to me over the phone. I would have never driven 2.5 hours if I had known this. Up until now, everything seemed okay. I asked Sonny if this was standard and he said that the other dealers do the same. While sitting there, I texted my partner to find out if this information was correct. I also emailed several other dealers in the area and ALL came back with the answer of NO WE DO NOT MARK UP THIS VEHICLE!. I told Sonny that I would not pay 1 cent over MSRP and that the deal was off. He excused himself and returned to say that he would forget the 15K and asked if I would be okay with paying 3K. His math was off and AGAIN I told him that I would not pay this. We finally got the 15K removed from the price and now it was time to get the trade in value for my Ford Explorer. From Carl Burger's website, I had printed an advertisement stating that they would pay up to 125% of KBB for your trade in. Sonny then tried to insult my intelligence by telling me that these prices were what he would pay for the vehicle if he was buying it as a used car. REALLY! then why would you have it on your website. He stated that KBB just put that on there and they don't really use this. After haggling with the trade in, I was ready to purchase the Jeep. At this point, I should have left the dealer but I really liked the Jeep and wanted that exact one. Once we agreed on a price, Sonny told me that he was just waiting for Bennett to do the paperwork. Sonny said that he would take the vehicle and get it cleaned up and filled with gas. Once I was done with Bennett, who by the way was very nice, it was time to head out. Sonny met me in front of the dealership with the vehicle and started to show me a little bit about the screen which has all of the functions of the car. He synched my phone and then asked if I had any other questions. It would seem to me that an "expert" with the SRT should give you a complete overview of the Jeep after you have just paid 70K. All he asked was if I had any other questions. At this point I was totally upset and ready to leave. We shook hands and off I went. I stopped by the service department to purchase slush mats for the Jeep. After asking one of your female service writers where the parts department was, she told me that I could only park where I was for a few minutes and for me not to be very long. Totally unfriendly. Upon leaving the dealership, I noticed that the outside of the Jeep was still dirty and that the car was only half full of gas. Instead of having to deal with any of this grief, I just headed home. Although I love my vehicle, I would NEVER< NEVER recommend this dealer to anyone. They are shady and not trustworthy More

Overall good purchasing experience with Sam and Tommy. Polite, professional and straight to the point. Finance was amazing working with Bennett. Lastly my experience with service was no so great as Sean c Polite, professional and straight to the point. Finance was amazing working with Bennett. Lastly my experience with service was no so great as Sean came across as unprofessional and straight rude. I was in the service bay as a customer looking over cosmetic changes they were doing to my recently purchased 2013 Jeep Wrangler Rubicon. He asked me to get out of the bays because I had flip flops on and his boss wouldn't like that. (i get it insurance etc.) One of the techs called me back in to look at the fender and top replacement on my jeep and sean came storming in like a pissed off little girl. Completely rude stared me down and stormed off. Apparently this man did not get picked first in gym class. I was disappointed as the rest of my experience was great. More

My husband and I were very impressed with the process of buying a new vehicle here. They made sure everything was taken care of so we didn't have to worry. I would tell a friend! Sincerely, Beth and Joel buying a new vehicle here. They made sure everything was taken care of so we didn't have to worry. I would tell a friend! Sincerely, Beth and Joel Howard More

Tim Saour was awesome, he provided options and stayed with us through the entire process. We plan on purchasing our next vehicle at Carl Burger as well. with us through the entire process. We plan on purchasing our next vehicle at Carl Burger as well. More

My experience with Sonny was nothing but 5 Stars all around. His ability to work around my insanely busy scheduled to work through the numbers with me was truly a blessing. The fact that he maneuvered around. His ability to work around my insanely busy scheduled to work through the numbers with me was truly a blessing. The fact that he maneuvered his scheduled to cater to mine was something I would have never expected from a car sales person. I have purchased at least a dozen used and new cars in my lifetime, I am really good and keeping them away when I am "just looking," but with Sonny and his team of professionals, that was never an issue with me. I never felt pressured to buy or once felt uneasy about the whole buying experience. He even discreetly backed away a bit when I was rationalizing the purchase to myself with my boyfriend. He probably did not even know that I noticed. That kind of thing is extremely classy and made me feel like I was at home with my decision. After I decided to buy, I got a Hi-Five and congratulations and we were in and out pretty fast. Wes handled the financing aspect of my purchase, and I must admit, his Kool-Aid smile made all the difference. Wes was helpful, yet not pushy, and very informative. I left him knowing everything I needed to know about my car loan and trade-in payoffs etc.. The entire process was so easy I honestly can say it was truly the best car buying experience I have ever had. And I am matching this purchase with a Lexus GX470 purchase back in 2005. Back then I thought the red carpet was rolled out, but Sonny and Wes take the cake. I highly recommend everyone in the market for ANY car that is available to purchase at Carl Burger Dodge/Jeep/Chrysler in La Mesa, to ask for Sonny (and I kind of have a feeling Wes will follow suit with the financing). Thank you Sonny for everything you did. I could not be happier with Olivia.... yes, I name all of my cars. She's already getting looks on the road! More

Sonny was able to find a vehicle in our price range and made us feel very comfortable with the process. The staff was great with us and was very friendly. The time spent at dealer was fast and done very qu made us feel very comfortable with the process. The staff was great with us and was very friendly. The time spent at dealer was fast and done very quick. I highly recommend anyone to visit Carl Burger Dodge. More

This review is specifically for Sonny Kareem. He's the VIP consultant/manager I believe. He helped me through the purchase of a new 2013 dodge challenger SRT8 Core model. For which I was trading in my the VIP consultant/manager I believe. He helped me through the purchase of a new 2013 dodge challenger SRT8 Core model. For which I was trading in my challenger r/t for. Although the debate on pricing for both vehicles wasn't done with him is always kind of a pain, Sonny actually was a chill and easy guy to talk to about all there fleet. He knew his stuff and was really quick to take me on a test drive with one of there top models and went out of his way to find me exactly what I was looking for. Even at other dealerships. I told him I was interested in a challenger srt8 but the only ones they had where manual transmission. I even said its been awhile since I've driven one and wasn't really that great at it. He drove me to a low traffic area and tossed me the keys and said have fun. I was surprised how chill he was and real mellow after what I said about driving stick. Anyways had a good experience with sonny and the finance company and overall I'm very happy with my purchase. I've bought a lot of cars in my 25 years of age (8) and sonny was the easiest guy to work with. Not like those pushy know it all D bags types you get 95% of the time. I'd recommended him specifically for your next car purchase. PS; I'm only recommending SALES for this dealership. Not warranty or service. More

We would like to recognize and express our sincere appreciation to Eric Cermeno (Internet/Fleet Manager), Al Esquer (Sales Associate), Fernando Vidana (Sales Manager), and Chris Selfani (Finance Manag appreciation to Eric Cermeno (Internet/Fleet Manager), Al Esquer (Sales Associate), Fernando Vidana (Sales Manager), and Chris Selfani (Finance Manager) for a job well done. Eric followed through with our initial online discussions and eventual agreement on price and other details leading to our purchase of a new 2013 Jeep Wrangler. Al was a very cordial and professional salesman. He impressed us with his knowledge of the vehicle and his no-pressure, no-nonsense approach to our car buying experience. Fernando handled all the details relative to finalizing the excellent and competitive pricing on our new 2013 Jeep. Chris was very professional and knowledgeable of the financing process. He patiently explained the various financing options, including extended warranty. Chris exemplified the “model” Finance Manager – very knowledgeable, professional and friendly (unlike the typical stoic finance managers we’ve experienced at other dealerships). We were blessed with the opportunity to work with a wonderful team of professionals at Carl Burger's dealership. They truly exemplified the dealership's commitment to provide an exceptional sales experience and outstanding customer satisfaction. This team exceeded our expectations! Our two hour road trip to La Mesa, CA (in heavy afternoon traffic) to close this deal today proved to be one of the most pleasant car buying experience we've ever had. We will proudly recommend Carl Burger's dealership to our family, friends and colleagues. Keep-up the GOOD work! More

Brought my vehicle in for repair of the Sirius radio not working. Service was FAST and VERY GOOD!! I was in and out in no time! LOVE LOVE LOVE your dealership!! Everyone I encountered was the utmost friendl working. Service was FAST and VERY GOOD!! I was in and out in no time! LOVE LOVE LOVE your dealership!! Everyone I encountered was the utmost friendly and courteous a huge bonus is your delicious coffee in your CLEAN well stocked lounge! My tire pressure and fluids were checked and a bonus car wash too!! I will ALWAYS bring this vehicle and my other vehicle to your dealership as I know I will be rewarded with prompt fast good service!! You all deserve a huge pat on the back! Everyone has such great customer service skills!! And will always recommend your place for any new buyers! More