CardinaleWay Mazda Peoria

Kim Yett was absolutely amazing with assisting me in purchasing a car that made sense for my budget but also fit me as a driver with what I was looking for and at a price I could afford. His customer s purchasing a car that made sense for my budget but also fit me as a driver with what I was looking for and at a price I could afford. His customer services skills were far superior with his friendliness, attitude, helpfulness, listening skills, knowledge, and overall salesman approach to taking care of the customer. He along with Zenus (Service Department) is why I continue to do business with this dealership because they know how to take care of the customer. Kim went out of his way in with making sure every detail was covered regarding my needs and not the needs of the dealership. If anyone is in the market for purchasing a car regardless of new or used, I highly recommend Kim in your pursuit. He will not steer you wrong and his approach to sales makes you want to purchase a vehicle with CardinaleWay Mazda of Peoria. Thank you for providing execellent customer service which nowadays is difficult to find. Keep up the quality service! More

This was our first time buying a new car and Bob made this process smooth and easy for us. We feel he is a very honest man and he fought hard to get us a good deal. He didn't haggle us and was not pushy this process smooth and easy for us. We feel he is a very honest man and he fought hard to get us a good deal. He didn't haggle us and was not pushy at all. We would highly reccommend that if you are in the market for a new car to stop by and ask for Bob specifically. We are so incredibly happy with our Mazda CX-5. Thanks again BOB!!!!! More

Kim Yett is one of the greatest salesman I have worked with this summer. I have gone to many dealerships and even met with the same salesman and I did not like the service they provided and they didn't bo with this summer. I have gone to many dealerships and even met with the same salesman and I did not like the service they provided and they didn't bother to work with us. Unlike the previous people I have met, Kim worked hard with my family to get a good deal on our car. I had called beforehand and I was put on the phone with Kim. Later I came in and Kim was the first to greet us with a big smile and a readiness to help. Kim stayed the extra hours after closing to help us get a good deal and worked hard to keep us to stay. He was honest throughout the whole time and didn't try to sneak around any lies like we had experienced at other dealerships. If you are looking to buy a car, I recommend speaking to Kim Yett and he will give you the best deal on your Mazda. I will definitely be going to him if I have any questions or planning on another purchase and have already recommended my friends to him. My experience here at Mazda was wonderful and that is why I am giving good ratings to the dealership and to Kim Yett. More

The whole process of buying our new vehicle was a very smooth process. It took two days to find a bank to approve our loan and the staff was great. I would highly recommend them to anyone. smooth process. It took two days to find a bank to approve our loan and the staff was great. I would highly recommend them to anyone. More

The sale was ALMOST complete and I just had to finalize it in finance. I was dealt Mark Henderson to finalize it. Starts off with the usual routine of saying congrats and yadda, yadda, yadda. Then he it in finance. I was dealt Mark Henderson to finalize it. Starts off with the usual routine of saying congrats and yadda, yadda, yadda. Then he offers me an Extended Warranty Program.(Pause for dramatic effect!) I declined because any SMART consumer would have the knowledge NOT to purchase the Extended Warranty on a new vehicle. He tried to convince me to purchase it by lowering the monthly cost of it; I still declined it. Then he states that that is not a smart thing to do and a dumb move on my behalf. He should really pay attention to what is posted on their showroom walls: "It takes months to find the right customer, but only seconds to lose them." Other factors/people that made this purchase possible were great, just Mark Henderson in FINANCE was a total tool. More

Bob and Carlos were fine to deal with as Salespersons. Carlos seemed more knowledgeable but there was still miscommunication about the ipod integration. I showed them the pamplet where the ipod/iphone plu Carlos seemed more knowledgeable but there was still miscommunication about the ipod integration. I showed them the pamplet where the ipod/iphone plugs in and can be controlled via steering wheel controls and they said they would include that. What they ended up giving us was an auxiliary audio cable that only gets the audio. No charging or control capability from the steering wheel. Disappointing. We had to initiate all calls regarding financing status, "we owe" item status, etc. At least 4 separate times they said they contacted us and each time had an incorrect number. Poor attention to detail. Spoke with Mark in Finance who wasn't helpful. I asked if he could check on the status of our loan 6 days after the purchase date and he said, "not at this moment" and for us to call back the following day. He did not offer to follow up with us. We were offered a "loaner" car to use while "we owe" items were installed on the new car, but the "loaner" was a smelly, dirty, used Mazda 6 that they went to fuel up but only put in a 1/4 tank of gas. My wife had to spray it down with febreze, clean the windows, fill it with gas, and remove a huge sales sticker off the front window so she could see safely to drive. Finally, when we took the car in to have the moonroof installed, we had just filled the tank with gas and it only had 258 miles. When it was handed back to us, it only had 3/4 of a tank of gas and 318 miles now on it. We had to complain in order to get the gas replaced and we have no idea how our turbocharged engine was driven, or by whom, for 60 miles. It wouldn't have been a big deal if this had all been told to us up front. There are more details of this poor experience but these are some to explain why we would not recommend CardinaleWay Mazda at this time. Carlos has seemed sincere to rectify the situation but with so many different issues that is not easily done unfortunately. More

Peoria Mazda was my first stop to look for a new mid-size SUV. Kim Yett worked with me even though I told him I was just starting my research. He told me I would be back and that he would give me a great dea SUV. Kim Yett worked with me even though I told him I was just starting my research. He told me I would be back and that he would give me a great deal. After 2 weeks of test driving 10 different makes, texting Kim in between, and negotiating with several different dealerships, I went back to Peoria Mazda and Kim greeted me the same as the first visit. No hassle, no pressure, just answers. When he called the manager Johnny over he offered us a deal we could not refuse. More car for less money. I could have saved a lot of pain and agony if I bought from him on the first visit. I highly recommend Peoria Mazda and Kim Yett. More

I don't take my car to Mazda to get service, I take my car to Zenus. The day he leaves is the day I stop taking my car to this dealer. The service is good and the prices are about on par with other deal car to Zenus. The day he leaves is the day I stop taking my car to this dealer. The service is good and the prices are about on par with other dealerships, but Zenus is why I keep coming back. He is always friendly and goes out of his way to make sure that I am taken care of and comfortable. He remembers my name. That alone makes me feel valued and important. He truly understands how to take care of his customers and in my opinion, he is the greatest asset to the Cardinale team. More

The Mazda dealership personnel have always treated me with respect, courtesy in offering beverages on days when tongues are parched, mornings requiring repairs when breakfast doughnuts are offered with c with respect, courtesy in offering beverages on days when tongues are parched, mornings requiring repairs when breakfast doughnuts are offered with coffee, honesty regarding car repairs, have been knowledgable and have described the services that my car is in need of in the near and distant future. Zenus Pridgen is outstanding! Need I say more. He is an asset to the dealership. He is courteous, accommodates my work schedule to effect repairs on my car, is always very helpful in describing what services/replacement parts/future needs may be in maintaining the proper working order of my Mazda. He has a working knowledge of the mechanism of the vehicle and completely explains any questions asked of him. Kudos to Zenus for a terrific customer experience. More

Kim was very professional, patient and knowledgeable. He is an asset to this dealership and I would not hesitate to send him additional clients if the opportunity would present itself. is an asset to this dealership and I would not hesitate to send him additional clients if the opportunity would present itself. More