CardinaleWay Mazda Peoria

Bob and Carlos were fine to deal with as Salespersons. Carlos seemed more knowledgeable but there was still miscommunication about the ipod integration. I showed them the pamplet where the ipod/iphone plu Carlos seemed more knowledgeable but there was still miscommunication about the ipod integration. I showed them the pamplet where the ipod/iphone plugs in and can be controlled via steering wheel controls and they said they would include that. What they ended up giving us was an auxiliary audio cable that only gets the audio. No charging or control capability from the steering wheel. Disappointing. We had to initiate all calls regarding financing status, "we owe" item status, etc. At least 4 separate times they said they contacted us and each time had an incorrect number. Poor attention to detail. Spoke with Mark in Finance who wasn't helpful. I asked if he could check on the status of our loan 6 days after the purchase date and he said, "not at this moment" and for us to call back the following day. He did not offer to follow up with us. We were offered a "loaner" car to use while "we owe" items were installed on the new car, but the "loaner" was a smelly, dirty, used Mazda 6 that they went to fuel up but only put in a 1/4 tank of gas. My wife had to spray it down with febreze, clean the windows, fill it with gas, and remove a huge sales sticker off the front window so she could see safely to drive. Finally, when we took the car in to have the moonroof installed, we had just filled the tank with gas and it only had 258 miles. When it was handed back to us, it only had 3/4 of a tank of gas and 318 miles now on it. We had to complain in order to get the gas replaced and we have no idea how our turbocharged engine was driven, or by whom, for 60 miles. It wouldn't have been a big deal if this had all been told to us up front. There are more details of this poor experience but these are some to explain why we would not recommend CardinaleWay Mazda at this time. Carlos has seemed sincere to rectify the situation but with so many different issues that is not easily done unfortunately. More

Peoria Mazda was my first stop to look for a new mid-size SUV. Kim Yett worked with me even though I told him I was just starting my research. He told me I would be back and that he would give me a great dea SUV. Kim Yett worked with me even though I told him I was just starting my research. He told me I would be back and that he would give me a great deal. After 2 weeks of test driving 10 different makes, texting Kim in between, and negotiating with several different dealerships, I went back to Peoria Mazda and Kim greeted me the same as the first visit. No hassle, no pressure, just answers. When he called the manager Johnny over he offered us a deal we could not refuse. More car for less money. I could have saved a lot of pain and agony if I bought from him on the first visit. I highly recommend Peoria Mazda and Kim Yett. More

Kim was very professional, patient and knowledgeable. He is an asset to this dealership and I would not hesitate to send him additional clients if the opportunity would present itself. is an asset to this dealership and I would not hesitate to send him additional clients if the opportunity would present itself. More

I don't take my car to Mazda to get service, I take my car to Zenus. The day he leaves is the day I stop taking my car to this dealer. The service is good and the prices are about on par with other deal car to Zenus. The day he leaves is the day I stop taking my car to this dealer. The service is good and the prices are about on par with other dealerships, but Zenus is why I keep coming back. He is always friendly and goes out of his way to make sure that I am taken care of and comfortable. He remembers my name. That alone makes me feel valued and important. He truly understands how to take care of his customers and in my opinion, he is the greatest asset to the Cardinale team. More

The Mazda dealership personnel have always treated me with respect, courtesy in offering beverages on days when tongues are parched, mornings requiring repairs when breakfast doughnuts are offered with c with respect, courtesy in offering beverages on days when tongues are parched, mornings requiring repairs when breakfast doughnuts are offered with coffee, honesty regarding car repairs, have been knowledgable and have described the services that my car is in need of in the near and distant future. Zenus Pridgen is outstanding! Need I say more. He is an asset to the dealership. He is courteous, accommodates my work schedule to effect repairs on my car, is always very helpful in describing what services/replacement parts/future needs may be in maintaining the proper working order of my Mazda. He has a working knowledge of the mechanism of the vehicle and completely explains any questions asked of him. Kudos to Zenus for a terrific customer experience. More

Pleased to see the quality of service had not changed with the new dealership. Venus is great to work with. Too bad customers have to pay for coffee and there are no more donuts. Made the wait a littl with the new dealership. Venus is great to work with. Too bad customers have to pay for coffee and there are no more donuts. Made the wait a little more pleasant. More

Kim is a very professional sales consultant, I was able to purchase the car wanted (model, color, trim). There was a confusion during the purchase, but he was able to solve it fast and smooth. to purchase the car wanted (model, color, trim). There was a confusion during the purchase, but he was able to solve it fast and smooth. More

My daughter and I had a great experience with your new dealership in Peoria. I was really disappointed that I had to buy my coffee. It has always been a nice treat for me to have a coffee on the company dealership in Peoria. I was really disappointed that I had to buy my coffee. It has always been a nice treat for me to have a coffee on the company. Please consider bringing complimentary coffee back even with donuts sometimes! Sincerely, Keith :) More

My wife and I worked with Kim Yett to get out of a leased vehicle and into a new CX-5. Not only did we purchase the model we wanted (color, trim, package options, ect) we negotiated a good price for such a h vehicle and into a new CX-5. Not only did we purchase the model we wanted (color, trim, package options, ect) we negotiated a good price for such a high demand vehicle. Zero pressure what so ever. The purchase process was a pleasant experience. The staff was friendly and very helpfull. I'd recommend this dealership to friends/family. Ask for Kim. More

I liked the truck we bought, but after a month later spending over $1,000 dollars to fix it wasn't what we expected to happen. In fairness the dealership was under diferent managment and name. The serv spending over $1,000 dollars to fix it wasn't what we expected to happen. In fairness the dealership was under diferent managment and name. The service we recieved from CardinaleWay, the new managment was excellent. More