CardinaleWay Mazda Peoria

9/28/2013 Admittedly, this dealership suffered upper 9/28/2013 Admittedly, this dealership suffered upper management problems over the last few years. Ill-advised and unrealistic sales goals set by be 9/28/2013 Admittedly, this dealership suffered upper management problems over the last few years. Ill-advised and unrealistic sales goals set by bean counters with no responsibility for the company's success led to over pressuring of the sales force by an" inverted triangle" of upper and upper, upper management in proportion to the ones who actually made the future successes possible: the sales force. The scene was not unlike a General telling his soldiers that their pay was cut...just before a major battle. These same bean counters would then track the losses to the last penny. I remember a similar situation when the war in Viet Nam was run by the three piece suit guys in Washington, DC. CW is working hard to reverse that image with customer friendly sales and leadership. The "bottom feeders" that used to prowl the sales floor have largely disappeared, replaced by sales personnel with more product knowledge, more decision making powers, less pressure, and a LOT less hype. They are beginning to realize that today's customers have done a lot of research before they came into the store. After all, we don't barter with Wal-Mart over the price of a watermelon, Do we? Enter Carlos Riva, a young sales rep with LISTENING and sales skills far beyond his years. His perceptive, non-confronting questions helped us decide just which type of vehicle best suited our needs. Carlos then easily related the pros and cons of each model as it related to our personal situation, all without having to "read the book." We were most impressed with his product knowledge! He then worked tirelessly to achieve the perfect balance so necessary to a dealership's future: Keep the doors open, keep a positive balance in our checkbook, and keep the customer happy. Keep this guy, no matter what! we have dealt with Zenus Pridgen, service manager, for over 4 years: positive, friendly, and able to keep his cool even in the midst of the wildest customer frenzy. He doesn't make promises he can't keep, and he does relentlessly pursue solutions which will the same results as Carlos. Good job, guys! GBU Bruce 'n' Diane Officer Peoria, AZ More

Great overall experience was able to handle most of the stuff via email. We were able to sign paperwork and be done in less then 90 mins! Thank you!! Highly recommended! stuff via email. We were able to sign paperwork and be done in less then 90 mins! Thank you!! Highly recommended! More

Bill Lohmeyer was great to work with and I would recommend him and Cardinale Way Mazda Peoria to family members and friends. Thank you, Bill! recommend him and Cardinale Way Mazda Peoria to family members and friends. Thank you, Bill! More

Bill Lohmeyer was a very proffessional sales person and very knowledgable in assisting us with the purchase of this car. I recommend him highly. He made sure all our needs were met. very knowledgable in assisting us with the purchase of this car. I recommend him highly. He made sure all our needs were met. More

I visited the dealership on 15 September 2013 to look for a used vehicle. Bill Lohmeyer was a great sales rep and would I would recommend him to anyone... a used vehicle. Bill Lohmeyer was a great sales rep and would I would recommend him to anyone... More

I used to serve Bill at the Starbucks I work at! I would always ask him if he had any Mini Coopers, but they never did! When it came time to part with my first car, he sold me my a Mazda 3 about two years a always ask him if he had any Mini Coopers, but they never did! When it came time to part with my first car, he sold me my a Mazda 3 about two years ago. Then, magically they had a perfect Mini Cooper in stock just the other day and he got ahold of me out of the blue and told me I needed to see this car. Needless to say, stick shift is still a little scary, but I am totally in love with my new car! More

Bill was very friendly,and knolegable.He showed us the cars available that we were interested in. My wife and I had a great experience buing our new 2014 Masda CX 5 Thank You Very Much. Jacob Guenther cars available that we were interested in. My wife and I had a great experience buing our new 2014 Masda CX 5 Thank You Very Much. Jacob Guenther More

friendly people, not pushy. i was surprised that they were knew about the vehicles they were selling. made the process quick. i would go back to this dealership in the future. if anyone needed to buy a c were knew about the vehicles they were selling. made the process quick. i would go back to this dealership in the future. if anyone needed to buy a car i would recommend cardinale way and tell them to speak to bill More

I went in to receive an oil change on my Mazda2 and was greeted by a sales associate named Carlos. Every time I come in to have maintenance done on my car, Carlos is always there to welcome me and make sur greeted by a sales associate named Carlos. Every time I come in to have maintenance done on my car, Carlos is always there to welcome me and make sure that I am taken care of. While waiting for my car, we discussed the rebates/cash incentives on the new Mazda3. Carlos had previously tried to help me purchase a Mazda3, but at the time, I was unable to qualify. We walked around the parking lot and he took the time to listen to the features I was looking for in a new car and found the perfect one for me - we then took it for a drive. We came back and tried to work some numbers. Three rounds later, Carlos finally had a deal for me. I was very impressed that he was able to work with the rest of the staff and produce such rapid results. Another hour passed and signing the paperwork came into play. Carlos made sure that while I was signing he was taking care of the temporary tags, and getting my new car washed and ready to go. Two weeks have gone by and I am now unhappy with the way things have turned out. The finance company has not received the payoff for my previous vehicle and I have been trying to get in contact with Carlos for over three days now. I finally got in contact with him over email and he said that they overnighted a check and it will be paid off by Monday. Monday passed and still no payoff. I was told that this would've been taken care of two weeks ago and its still not done. The previous car payment is now past due with a late fee charge and I cannot get a hold of Carlos regarding the payoff, and the accounting manager Christine refuses to help since "the payoff has already been sent". I was ecstatic about the purchase of my new car but now I am disappointed with the service I have received the last few days, I've decided its not worth the stress and I will be making a purchase elsewhere for my vehicles from now on. ***Updated as of this point on 09/23/2013*** - I got in contact with the GM Mark per his request on my review here on dealer rater. We found out that the payoff was sent to the wrong address and had to stop the check and send a new one to the correct address. (there went another 3 days of waiting). I called my financial provider today and they said that the payoff was short due to late charges that occurred during the wait for the payoff. I feel as if I'm the only one following up on this situation here and if I never did, then we would have never found out about the payoff being sent to the wrong address - this is absolutely frustrating. I am waiting on a follow up call from Mark regarding the remaining amount on the payoff, and I never received a call back or an email from Carlos (very disappointing). More

Paul was very kind and helpful. Each Staff person we came in contact with was extremely friendly and helpful, making the car buying experience a pleasant, rather than a stressful one. in contact with was extremely friendly and helpful, making the car buying experience a pleasant, rather than a stressful one. More