CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa

Misrepresented a sale and no response from sales manager who did it. No response via text or email. I would not recommend doing business with them who did it. No response via text or email. I would not recommend doing business with them More

“Unprofessional and Untrustworthy – Stay Away from CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa!” I had an absolutely awful experience with this dealership. After purchasing a vehicle from them, CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa!” I had an absolutely awful experience with this dealership. After purchasing a vehicle from them, I’ve been met with nothing but silence and unprofessionalism. They owe me money and, despite numerous attempts to get in touch, they have ignored every single one of my calls and emails. It’s incredibly frustrating to deal with a company that clearly has no respect for their customers or any basic customer service standards. I would strongly advise against doing business with CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa. They’re unresponsive, unreliable, and frankly, dishonest. This kind of treatment is unacceptable, and I will never trust them again. Save yourself the trouble and go somewhere that actually values their customers and holds themselves accountable. The women in finance Ritsa in the financing department is a complete joke and continuously gets fired from other dealerships. So it’s no surprised She lacks basic customer service skills let alone people skills. Avoid at all costs. Zero stars if I could give them that. The purchasing process initially went smoothly. I purchased a warranty on my used car but wasn’t provided detailed information about the coverage. Additionally, I didn’t receive the CARFAX report with my paperwork. Since I arrived late in the evening after work, the process felt rushed. The next morning, I noticed the car smelled heavily of cigarettes, which I hadn’t detected the previous night due to the salesman and I wearing cologne. I called the dealership, and they assured me it wasn’t an issue. The salesman said they would clean the vents, use an ozone machine, and replace the cabin air filter. He stressed that I should arrive at 9:00 AM. I brought the car in at 8:45 AM the following morning and waited an hour before the process even started. Around 10:00 AM, I received a loaner and was told I could pick up my car the next day. When I retrieved my car the following morning, I noticed the carpet hadn’t been vacuumed, and the cigarette smell lingered. Frustrated but needing to attend an appointment, I took the car. After getting my car back and noticing the cigarette smell still lingered, I took it upon myself to inspect the cabin air filter. Upon checking the cabin air filter It was filthy and stained from cigarette residue. All of this leading to me to believe the work was never done. I called the dealership that same day to report the issue and left a message, but I never received a callback. The following evening, I visited the dealership after work and waited 30 minutes to speak to the manager, who was reportedly on the phone. After waiting with no progress and being told the manager had forgotten I was there and took another call, I left out of frustration. I called again, this time asking to speak with the general manager, Ryan. He answered, but when I explained my concerns, he repeatedly interrupted me. When I mentioned the incomplete detailing, he insisted it was done because it had been “notated.” He defended the detailers, claiming they wouldn’t document work unless it was completed. When I brought up the cabin air filter, he cut me off again, stating it wasn’t something they handle. I explained that a salesperson had told me otherwise, but he dismissed it, claiming the sales team wouldn’t say that. I also mentioned that I still hadn’t retrieved belongings from my traded-in car due to the dealership’s lack of response. Ryan interrupted again, blaming me for the issue. Overall, this experience has been incredibly frustrating, and I would never recommend this dealership for sales or service to friends or family. I attached pictures of the “ supposedly” changed air filter u pulled out and changed… More

The more reviews I read the more furious it makes me that I am not the only one who has lost thousands of dollars, time and energy! Shame on Jeep for allowing this place to be an authorized dealer. I though I am not the only one who has lost thousands of dollars, time and energy! Shame on Jeep for allowing this place to be an authorized dealer. I thought I could trust bringing my Jeep to their services department and here I am 6 months later nothing done, no parts ordered… inconsistent and incorrect information about my vehicle. It does NOT make any sense how Jeep would allow their brand to be represented like this. Cardinaleway has many dealerships across California and Arizona (deep pockets) My advice lawyer up and get paid! Time to remind this dealership the importance of costumer service. A embarrassing management team of inexperience and arrogance. The GM of this dealership dad is the “regional market president” of cardinaleway… obviously the only reason he has the gig. More

CardinaleWay CDJR in Santa Rosa has been advertising a truck (vin: 3C6UR5FL8PG598258) for sale for 118 days as of today (3/19/2024) on CarGurus, Edmonds, CarEdge and others. On 3/2/2024, after I messaged truck (vin: 3C6UR5FL8PG598258) for sale for 118 days as of today (3/19/2024) on CarGurus, Edmonds, CarEdge and others. On 3/2/2024, after I messaged the dealer through the CarGuru app, I received a call from salesman Alexis Q. who told me the truck will be in VIP parking, ready for me to test drive and look over. Then he called after I was on my way that someone was looking at the truck. When I arrived I was told the truck was sold and was not on the lot for me to see, but there were other trucks he wanted to show me. Still trusting that the salesperson (Alexis Q) was being honest I purchased a similar truck with a bit more miles and for approximately $4K more than the one advertised. Since 3/2/2024 I've continued to get emails from CarGurus and Edmunds that the advertised truck (vin. 3C6UR5FL8PG598258) is still available for sale. I messaged CarGurus "chat bot" and got an email from Melissa B. which had the truck advertisement from CarGurus and Alexis’ info. I replied asking for an updated picture of the truck since it was on the site for sale even though I was told it sold 2 weeks ago when I was there at the dealer on 3/2/2024. I was able to get someone to talk to me about it (Eric) and when I asked to see a picture he finally admitted that the truck sold. He said it's happening with some other vehicles that they are getting a lot of calls about. I even contacted CarEdge and CarGurus to have the ad taken down. As for the truck Alexis sold me, I didn’t find out until later that Alexis lied to me and my wife about its origin. He stated that the truck he was selling me (vin: C6UR5FL3PG558993) was originally purchased and owned in California and had a higher resale value than another dealer's truck (comp) I was interested in, which was originally purchased and owned in Utah. As it turned out, the truck Alexis sold me was also from Utah, not California. When I asked him about it the next day over the phone he said it was his only leverage to make the sale. Also, I tried leaving a message with about 3 other people not mentioned here and all the voicemail boxes are full and not able to take anymore messages. I left messages with (Jennifer) but no one ever called back. I wish I would have done my homework before ever trying to work with this dealership. I don't think they will be around much longer. More

In April 2023 I bought a brand new Dodge Challenger SXT Blacktop Edition white knuckle. During the process I made clear I am a cash buyer with no financing needed. The salesman was ok made the effort to dr Blacktop Edition white knuckle. During the process I made clear I am a cash buyer with no financing needed. The salesman was ok made the effort to drive the Challenger to my location about 35 miles so I could test drive & see it. While I was in the car with the salesman he had me signed paperwork to hold the car for 3 days when I was able to go pay for, and pick it up, mind you I made clear no financing needed & I am paying cash. I never received my copies of that paperwork I signed. The following Monday I was alerted that my credit score went down 6 points due to an enquiry from their dealership which almost made me not buy it from them however having already had the cashier check in hand I went and bought the car. Forward to 1 year later with only 3000 miles on my Challenger I take it in for it's first oil change to be told 2 hours later while waiting that it had an oil pan seal leak which needed to be repaired under warranty. The employees I have to say were nice so this is on Chrysler the corporation not them as it's customer service employees. I took the Challenger back the following week for the repair which was completed & upon picking up the car the wheels were filthy so I wondered why are they so dirty as I washed the car the morning before driving it there. I decided to trade in my Challenger for a Camaro which a year earlier I should have bought. Chrysler you will never get my business again for dealing with your corporation was the worst car buying experience of my life. Do Better!! More

Horrible dealership, their service department ruined my car. They sent nasty emails calling me foul names. Don’t go there, they will treat you nice when you come in, but when they make mistakes they don’t car. They sent nasty emails calling me foul names. Don’t go there, they will treat you nice when you come in, but when they make mistakes they don’t take responsibility for them. They caused $14,000 worth of damage to my car. No help from the dealership or their corporate office. They left me without a vehicle, which caused me to lose my job and hinder my family financially. Their mistakes literally ruined my life. They offered me $500 for $14,000 worth of damage, and then sent me a harassing email besmirching my character. They should not have a business license. More

PLS RUN AWAY TO THIS DEALERSHIP , HORRIBLE BUSINESS, UNPROFESSIONAL STAFF , SOLD ME A CAR THAT UNDER LEASE I CANT GET THE REGISTERTRATION UNDER MY NAME . IT IS AN ON GOING CASE I FILED TO THE DMV THIS UNPROFESSIONAL STAFF , SOLD ME A CAR THAT UNDER LEASE I CANT GET THE REGISTERTRATION UNDER MY NAME . IT IS AN ON GOING CASE I FILED TO THE DMV THIS DEALERSHIP DID DO THEIR LEGAL RESPONSIBLITY . I FILEDA CASE AGAISNT THEM . SHADY ! DO NOT DO BUSINESS . I CANT GET MY REGISTRATION BECUS ITS STILL OWN BY OTHER DEALERSHIP .. More

Truck sprung a leak in a lower radiator hose. Took it in for a day-of fast replacement. Note that the current strike slowed down part procurement but it is almost a week out and I am still waitin Took it in for a day-of fast replacement. Note that the current strike slowed down part procurement but it is almost a week out and I am still waiting. When I came in, I told the service team that I could put my finger on the hole and all I needed was one tube that I could physically point to and save some time and money. Instead, they said they did not need the help and charged me $199 for then to figure out what I already told them. The service rep said that the repair cost would be $400 to $450 "out the door" and confirmed that with me. However, the estimate they had me sign HAD NO ESTIMATE ON IT. They added it after the fact and claimed I approved it. I even asked the labor rate and was not given an answer. It is about $275 per hour. $275 is ALOT of extra overhead. Final bill had a ~20-25% markup over what they had indicated it would be. The only person who can help me fix the issue is apparently the one who checked me in and he has not called ALL DAY. Stay away. These guys are smart, but overpriced and not up front with their customers. I still do not have a truck back and no communication about the questionable practices that I was subjected to so I can get it back. I will NOT EVER be going back to these guys. More

Worst service department I have ever worked with. Terrible communication. Sometimes I would reach out and they would not respond at all for weeks. I'd have to call over and over to get a response. Th Terrible communication. Sometimes I would reach out and they would not respond at all for weeks. I'd have to call over and over to get a response. They would routinely put me to someone's voicemail and that was totally useless, no response ever. You can't get a hold of anyone there. When you go there in person, nobody seems like they care about what they're doing at all. More

I love the sales manager, just not the sales associates. They tried to push me to make a deal on the spot with a car I have never seen or drove. When I refused to make a deal at the moment, they got angry w They tried to push me to make a deal on the spot with a car I have never seen or drove. When I refused to make a deal at the moment, they got angry with me and I had to walk away. Other sales associates have belittled us when we walked in the door telling us that we didn’t have money for certain vehicles. More