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CarSquad

Katy, TX

4.8
823 Reviews

23502 Katy Fwy

Katy, TX

77494

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823 Reviews of CarSquad

February 19, 2023

Very straightforward buying experience and Chong is an awesome salesperson. He’s professional, polite and attentive. There are a lot of options to choose from their inventory and price is reasonable. I to More

by Barney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Callis, Patrick (Pat) Atwood, Chong (JC) Choi
Feb 19, 2023 -

CarSquad responded

Dear Barney, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Chong. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

February 19, 2023

Saif was great throughout the whole process. Very helpful and not pushy at all. Mrs. Umer in finance helped me get financing and great payment terms. Thank you! More

by Lunaalanh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saif Rehman
Feb 19, 2023 -

CarSquad responded

Dear Lunaalanh, We are delighted to hear that you enjoyed your car buying experience with Saif and Elissa, and that you received excellent professional service from our team. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your CarSquad Customer Care Team - Al

February 19, 2023

Just purchased a used vehicle from CarSquad after searching for several months. Saw the vehicle online last night and came in the next morning to test drive it. The similar models and color combos we More

by Sarahmosley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez, Calvin White
Feb 19, 2023 -

CarSquad responded

Dear Sarahmosley, We are delighted to hear that you enjoyed your car buying experience with Buddha, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

February 18, 2023

This was one of the most pleasurable car buying experiences that I’ve ever had. Haider was extremely patient and helpful - never pushy. They even delivered my car to me on a Friday evening! I would More

by Bill.carruthers88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haider Aljumaili, Kenieca Moore
Feb 18, 2023 -

CarSquad responded

Hi Bill, We are delighted to hear that you enjoyed your car buying experience with Haider, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

February 18, 2023

I can confidently say that the team at CarSquad have their customers’ best interests in mind. I worked with Theo and Calvin for my purchase and they were absolutely amazing. This was my first car purcha More

by Sunny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Auvyon (Theo) Boyd, Calvin White
Feb 18, 2023 -

CarSquad responded

Dear Sunny, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Theo and Calvin, and hope you felt like part of the family during your visit! We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for your business and for choosing CarSquad as your used car destination! We look forward to helping you, in any way we can, to enjoy your new ride! Your CarSquad Customer Care Team – Al

February 18, 2023

Good experience, great patience, worked with me until I found what I wanted. 10/10 Would recommend More

by KJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Mitchell, Mark Gerloff, Patrick (Pat) Atwood
Feb 18, 2023 -

CarSquad responded

Dear KJ, We are delighted to hear that you enjoyed your car buying experience with our team, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you found the car that you wanted, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

Feb 18, 2023 -

KJ responded

I wish i could have ledt the dealership with full tank of gas but a quarter is what was in fhe tank. The sales associates said they would help me get back so i could retrieve my car but again I was let down!

February 18, 2023

Shout out to my salesmen Alexis, Buddha and Patrick the finance manager! Painless buying experience, in and out in under 2 hours with the vehicle I wanted at the price I wanted. I've bought dozens of cars More

by Ncprovince
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Moriano, Bryan Callis, Emiguel (Mikey) Rodriguez, Patrick (Pat) Atwood, Chong (JC) Choi
Feb 18, 2023 -

CarSquad responded

Dear Ncprovince, We just wanted to let you know how much you are appreciated, by CarSquad, for your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed a smooth and fast car buying experience with Alexis, Buddha and the team, and we hope you felt like part of the family during your visit to our Katy location. Thank you for your business and for choosing CarSquad as your used car destination! Miles of smiles and safe travels to you and yours! Your CarSquad Customer Care Team – Al

February 18, 2023

Such an amazing experience! Easy and wonderful people to work with. Highly recommend using them ⭐️⭐️⭐️⭐️⭐️ More

by mg40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Mirza, Diane Barriere
Feb 18, 2023 -

CarSquad responded

Dear mg40, We are so happy we could provide you with an easy and positive car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

February 18, 2023

Great deals and amazing customer service! Buying our daughter’s first car was easy and super fun! Theo was very helpful to us! More

by Flick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Mirza, Auvyon (Theo) Boyd
Feb 19, 2023 -

CarSquad responded

Dear Flick, Hearing that you and your daughter had 5-STAR experience buying her first car, is the best thing we could hope for! It is great to know that Theo was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being a CarSquad customer and choosing CarSquad as your used car destination. Your CarSquad Customer Care Team – Al

February 18, 2023

Very poor customer service. They’re what you call “fake nice.” They don’t have your best interest at heart. They want you to drive out in anything possible even if you don’t agr More

by Bad experience
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Ernest (Ernie) Trevino, Muhammad Umer, Bryan Callis, Livan Perera
Feb 22, 2023 -

CarSquad responded

Dear Valued Customer, We regret to hear that your experience did not meet your expectations. Your concerns are very important to us, and we would like to address them with you personally. Unfortunately, based on the screen name you provided with your review, it is impossible to locate or verify any of your information. Please reach out to our Management Team toll-free at 1/833/756-3103 or customerservice@CarSquad.com so we can follow up with you, and determine what exactly went wrong and what we can do to make things right and provide you with a better experience. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We hope to be speaking with you soon and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

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