CarMax

Easiest car buying experience ever. Friendly people, none of that annoying back and forth let me go talk to my manager stuff. Entire process took less than 3 hours! I would recommend Ca Friendly people, none of that annoying back and forth let me go talk to my manager stuff. Entire process took less than 3 hours! I would recommend CarMax to anyone who hates buying cars at a regular dealership More

Noel and Annie have very good communication and customer service skills. They are both also very respectful and follow through. Communication and Service Dept is horrible with answering the phone, follow service skills. They are both also very respectful and follow through. Communication and Service Dept is horrible with answering the phone, follow up or getting things done. More

No pressure sales. Very easy process trading my car in. Stood by there online offer. Very helpful & easy to work with. All around a good experience. Very easy process trading my car in. Stood by there online offer. Very helpful & easy to work with. All around a good experience. More

Great experience as usual. Jett was super helpful and kind. Start to finish. Always responsive. Jett was super helpful and kind. Start to finish. Always responsive. More

Quick, clear and easy. Couldn't ask for more. Can't remember the staff person's name but he was great. Couldn't ask for more. Can't remember the staff person's name but he was great. More

Really great experience buying my car from start to finish. Evan was my salesperson and was so very helpful and knowledgeable about the cars I was looking at. He explained everything in detail so I cam finish. Evan was my salesperson and was so very helpful and knowledgeable about the cars I was looking at. He explained everything in detail so I came away really understanding the process and what I needed to do next. He really made it a great experience. Carmax is lucky to have such a conscientious employee! More

I had an amazing experience with Deb Darby-I feel I got an incredible deal and I love that I was able to test drive by myself and I even received my plate before the temp tag expired! an incredible deal and I love that I was able to test drive by myself and I even received my plate before the temp tag expired! More

Loving my Jetta that was purchased at my local CarMax. The dealer Kayla was friendly and professional and took care of of my car buying experience every step of the way. The dealer Kayla was friendly and professional and took care of of my car buying experience every step of the way. More

The has been a terrible and frustrating purchase experience. My temp tag is expired because they never submitted the registration even though I gave them the insurance card showing. Was covered from experience. My temp tag is expired because they never submitted the registration even though I gave them the insurance card showing. Was covered from the date of purchase and the next thirty days when I was there. I noticed my temp tag was expired and when I called they said the couldn’t get it registered because of the insurance being expired but it was valid when I bought the car and they just never registered it. Before that, I had had to go back to the dealership after the purchase because the business office accidentally voided the check for the sale of my car to them. But when I got there, they could not find the reissued check. Now I am sending the insurance card to the email address to get them to give me a new temp tag but no one is responding. Carmax is about 8 miles from my house and having to go back and forth multiple times is incredibly inconvenient. I have bought at least five cars at Carmax over the years but this time it’s been awful. I am investing so much time to do things any other dealership would have taken care of. And they didn’t even call to tell me that they didn’t register it. I had to call them and they acted like it was my fault because the insurance card expired. But they had thirty days before it expired to register the car. I do not have time to chase down the business office to do things they are supposed to do. Before I bought the car I was bombarded by txts and phone calls. But one the purchase was complete, absolutely no support to help. I’m driving a car with an expired tag because Carmax isn’t doing the basic minimum of what they are supposed to do. On top of all of this, a little after 30 days from purchase the digital display stopped working. Even though I paid the extra $1800 for the warranty, I need it registered to get the display repaired. Unless you have tons of free time to waste don’t buy a car here. Something is very wrong at this location.’s business office. More

My purchase and trade in with CarMax was easy and the staff here in Albuquerque were really really great and patient. The sales associate helped me prove my new address (I am new to NM). All around, th staff here in Albuquerque were really really great and patient. The sales associate helped me prove my new address (I am new to NM). All around, the best car buying experience. More