CarMax

I was stressed about buying a new car. But when I got to Carmax, it went away. I was happy to shop at my convenience and time. And they were available when I had questions. But when I got to Carmax, it went away. I was happy to shop at my convenience and time. And they were available when I had questions. More

This was my first time working with CarMax. I was so happy with the experience of my trade-in and purchase of my car. I was so happy with the experience of my trade-in and purchase of my car. More

Staff were very helpful. I really like that the staff work together rather than compete against each other. The car I purchased needed a part and we've been contacted to le I really like that the staff work together rather than compete against each other. The car I purchased needed a part and we've been contacted to let us know the part is in and have scheduled a time to have it installed. The staff worked hard to find a car that fit our needs. More

I don't remember the name of the sales person who helped us. He seemed to be someone just learning the system. He wasn't afraid to ask for help. One the whole we found the process efficient and the peopl us. He seemed to be someone just learning the system. He wasn't afraid to ask for help. One the whole we found the process efficient and the people friendly. We liked that we didn't have to dicker about the price of the vehicle. More

The entire staff is engaging, friendly, knowledgeable and polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed polite. I purchased a vehicle mid January and will purchase another by the end of February. The maintenance staff addressed me personally, addressed and resolved ALL my concerns. I have recommended the Santa Fe, NM store to friends and family. I personally spoke to the manager expressing my utmost respect for the superb staff. More

Answered all my questions, made my purchase easy to complete. Truck was clean and maintenance was completed complete. Truck was clean and maintenance was completed More

Scheduling and performing a test drive was easy, staff was friendly and helpful and the buying process was also super easy and fast. was friendly and helpful and the buying process was also super easy and fast. More

Great experience, easy fast ,great team unfortunately, they forgot to check my vehicles fluids before I took possession of the vehicle. they forgot to check my vehicles fluids before I took possession of the vehicle. More

Test drive was rushed, some vehicle damage was not disclosed before shipping and brakes started squeaking before we even used half a tank of gas. I seriously question their inspection process. Our sal disclosed before shipping and brakes started squeaking before we even used half a tank of gas. I seriously question their inspection process. Our salesperson had no idea what he was doing and I haven’t even been able to get them to confirm my title was transferred after multiple emails and phone calls. More

When I test drove the vehicle the employee who rode with me told me that “B” gear stood for battery and to use B when the car is low on fuel. That is incorrect. B mode stands for “braking” and that is what me told me that “B” gear stood for battery and to use B when the car is low on fuel. That is incorrect. B mode stands for “braking” and that is what you should use when driving in icy/ snowy conditions. That would have been helpful to know a few days ago when I was sliding all over the road driving in the snow trying to figure how to shift into low gear. Of course there was no owners manual included for some reason and I trusted that the Carmax employee knew what he was talking about. Turns out he was blatantly misinformed and was simply spreading lies. The 2015 Toyota Prius 4 is supposed to have heated front seats and power adjustable seats. The Carmax listing clearly stated heated front seats under features and specs. This vehicle does not have heated seats and the seat adjusters are manual levers. I was overcharged for features that the vehicle doesn’t even have. Selling a vehicle without the owners manual seems unprofessional as well. I’ve only had the car for a few weeks but I’m disappointed finding out that it’s missing features that I was told were available. Because of these issues I have to lower my overall experience to just average. More