CarMax

Ryan was very proactive and responsive throughout the entire process of purchasing my Lexus. He made sure that the requests I made for specific repairs were addressed. I will definitely return to CarMax entire process of purchasing my Lexus. He made sure that the requests I made for specific repairs were addressed. I will definitely return to CarMax in the future. More

Excellent transaction from start to finish. Third car that we have bought from this store and I am sure that we will work with them again in the future. Third car that we have bought from this store and I am sure that we will work with them again in the future. More

I have bought a lot of cars as this was my first time using Carmax. Honestly it’s a different experience and that’s ultimately a good thing. No haggling and no high pressure sales tactics. They offer you using Carmax. Honestly it’s a different experience and that’s ultimately a good thing. No haggling and no high pressure sales tactics. They offer you some extras if you say no it’s fine. Kenna was our sales associate and she was absolutely fabulous! We also had found the car we wanted online at another site and they shipped it at no cost to our local dealer with no obligation to buy and held it till we could drive it. While it’s nice to be able to get the price down some the price they were selling for, in all reality was market value. First time I have bought a car and it didn’t take all day because of the sales tactics and frankly the drama. I would use them again! More

Friendly and helpful. Responsive to our needs and questions. Bruce was great to work with. Responsive to our needs and questions. Bruce was great to work with. More

CarMax provides a more pleasant method of car shopping. The sales staff are helpful and not at pushy. My only complaints are that it was not revealed until the last minute that there was only one key fob The sales staff are helpful and not at pushy. My only complaints are that it was not revealed until the last minute that there was only one key fob which necessitated an $800 replacement. Also there was too much waiting around for closing. More

Cameron was very helpful and knew the answers to every question. He even went out of his way make sure we got exactly what we wanted. question. He even went out of his way make sure we got exactly what we wanted. More

Best car buying experience ever! ! I'll never buy a car from a dealer again. pick out what you want , take as much time as you need, change your mind as much as you want, push a butto ! I'll never buy a car from a dealer again. pick out what you want , take as much time as you need, change your mind as much as you want, push a button then BINGO it arrives :) sign a few papers at Carmax and your done You got to pick from all over the US!! Not pushed into what they have on the lot Plus Angie went so far out of her way to help in my buying experience...I Loved Her More

Our sales associate was fantastic. Searching for the specific type of vehicle we were looking for on the website was very easy. The shipping process was terrible. We wouldn't have Searching for the specific type of vehicle we were looking for on the website was very easy. The shipping process was terrible. We wouldn't have been so anxious if we weren't driving our old car because we were worried the transmission would die before we could trade it in, but it was so frustrating to watch the tracking and have it sit in one place for a long time, and then when we thought it would be arriving soon, it would instead head someplace else. Also, the tracking system was garbage. I called our sales associate at one point because he also thought it would be coming to us soon since it was in Colorado, but a few days later it still hadn't arrived. He did some digging and found out it was heading to Oregon next and then Washington. However, the tracking didn't update to say it was in Oregon until almost a week later. If I'm paying $2000+ for a vehicle to be shipped, the tracking better be extremely up-to-date so I know where my vehicle is! To their credit, they did refund us our shipping fee in the end. My other frustration was filling out the paperwork and other information online ahead of time wasn't extremely intuitive. I got stuck on one step, and when I called customer service to ask for help (I called a couple of different times and had very long wait times, so that also wasn't the best), they didn't know how to answer my question the first time either. So that part of the process could use some improvement as well. Overall, a good experience, but if I buy another car through CarMax again, I will prepare myself to be disappointed by the shipping process and hopefully be pleasantly surprised that it's better than expected. More

I gave one star because the rating indicated it was a poor review and honestly that is the experience I had. I hunted for the car, had the car shipped, financed at the bank.... the only thing carmax had poor review and honestly that is the experience I had. I hunted for the car, had the car shipped, financed at the bank.... the only thing carmax had to do was prepare the car. When we went to buy the car, the inside of it was dirty. There were literal boogers on the trim and gooey stuff on the sides of the doors and just all around had not been cleaned/detailed. We asked the employee to have it detailed and even stated we would pick it up and finish the paperwork the next day so they had time to detail it. They did 0 out of the 4 things we requested (the boogers were still on the trim when we picked it up- my husband used his card to scratch it off in front of the guy helping us). We were really disappointed with the quality of service. After having three car for a few days we realized there were some issues. A light was broken and hanging, wires were loose in the passenger seat, the driver speaker was broken, and the driver side mirror was not acting accordingly. They ordered parts, and we once again asked the car be cleaned and wiped down. It was once again returned to us dirty and though the issues were on order to be fixed the worker we picked up from tried to claim they had been actually fixed. I talked to a service representative in Colorado and he assured me this is not the way Carmax should be operating. They should be cleaning the cars and not giving us a run around fixing issues. Maybe its just the Spokane Valley store that is delivering sub quality service. I will be reaching out to management soon as we are in the market for a second car and am feeling subpar about giving my money to this company again. Hopefully they can make it right and make me feel better about giving them tens of thousands of dollars within a few months. More

Shipping communication was lacking and took several days longer than we were told. The car only had one key, and you were unwilling to get me an additional key fob for a $40k car, I was told Carmax will not longer than we were told. The car only had one key, and you were unwilling to get me an additional key fob for a $40k car, I was told Carmax will not get you another key and there was no possibility of me convincing you to do so. When we received the car it was not clean and the first night my wife and I went out with this car our drive home was dangerous to say the least, there was a rain storm and the wipers were so bad we could not see out of the windshield at all. We had to find a store that sold wipers at 11pm and install them in the parking lot to make it home safely. How disappointing for a high end fairly new car. This is the second car I've purchased with your business and possibly the last. More