CarMax

I bated through process about two weeks given the wrong information by CEC.. They had to run my credit multiple times then get the carlot they saying they needing things they need told me to bring & i stay information by CEC.. They had to run my credit multiple times then get the carlot they saying they needing things they need told me to bring & i stay a hour plus away. But i started with sussette at the tupelo store i called in that tuesday they lied said she wasn’t in but she was, but if they had been honest my experience would’ve been short & smooth.. More

The dealership was very clean and the staff was very friendly. My sales association answered all of my questions and made my experience very easy friendly. My sales association answered all of my questions and made my experience very easy More

Customer service was excellent, Suzette was very helpful and responsive to any questions or concerns I had, she stayed in contact with me until the vehicle arrived from the Texas location. I’m very pleased and responsive to any questions or concerns I had, she stayed in contact with me until the vehicle arrived from the Texas location. I’m very pleased with Carmax More

We experienced a number of issues with our purchase, including late delivery of our vehicle to the dealership (understandably not within their ability to control), the vehicle’s check engine light comin including late delivery of our vehicle to the dealership (understandably not within their ability to control), the vehicle’s check engine light coming on the day after the purchase, and countless communication issues. The sales associate who processed the sale was helpful, but beyond that, we were VERY disappointed by the lack of follow up or issue resolution from management. If we’d been able to find the specific vehicle we were looking for elsewhere, we would have walked away. Shopping here felt like a necessary evil rather than a positive customer experience. If you can find what you’re looking for elsewhere, do. More

Horrible experience, I bought a jaguar from them that the key fob didn’t work, so because I already signed the paperwork they couldn’t fix it but I could drive to Memphis mind you I bought the car in Tupelo key fob didn’t work, so because I already signed the paperwork they couldn’t fix it but I could drive to Memphis mind you I bought the car in Tupelo and I live in Fulton and have the jaguar dealership order me a new one that Carmax would cover the cost 😡 and then check engine light came on and because they are short handed in their service department. The guy said when I am up in Memphis getting the key fob replaced I could go over to the Carmax in Memphis and have them look at it. I will never do business with these people again, they are literally worthless in my opinion. More

The dealership staff did not pressure me at all. I was free to look around. My only complaint was that I couldn’t drive around the lot which made it impossible for my wife to maneuver. But when I I was free to look around. My only complaint was that I couldn’t drive around the lot which made it impossible for my wife to maneuver. But when I decided what car I wanted, I had it sent from North Carolina. I am very happy with it. More

Horrible to deal with, my recently purchased vehicle is missing an advertised feature and needs a new key and getting them to correct it has been like pulling teeth. I have to call for every update and it missing an advertised feature and needs a new key and getting them to correct it has been like pulling teeth. I have to call for every update and it has been two weeks and they haven't reached out to me unless I call. Still no gameplan or clear path forward. Save yourself the headache and go to a real dealer. More

I was very satisfied with my service and it was done in a timely manner! Camey very informed and professional. timely manner! Camey very informed and professional. More

Tyler Culver was very nice and helpful with the purchasing process he made buying a vehicle quick and very understandable.I would recommend Carmax to anyone. purchasing process he made buying a vehicle quick and very understandable.I would recommend Carmax to anyone. More

It was a good experience even though the tires were a little warn and should have been replaced with 30k miles on them. little warn and should have been replaced with 30k miles on them. More