CarMax

Manager was very rude. Salesman was kind and polite. The tires definitely needed replaced. They measured between 2-3/32 with uneven wear. They said if they are 3/32 the Salesman was kind and polite. The tires definitely needed replaced. They measured between 2-3/32 with uneven wear. They said if they are 3/32 they meet their standards. I had to buy 4 new tires the week after I purchased the car. So disappointed. Carmax stands by the principle of multipoint inspections including safety. I think they failed with this inspection. I could see the salesperson was embarrassed and apologized how I was treated by the manager. I went ahead and bought the car because this was the car I was looking for. Will not buy from CarMax again. More

They take forever to get your documents ready & my wife had to drive across town because of system issues. Everytime I get a car here, I seem to have brake issues. IE. squealing.. feels like most of the is had to drive across town because of system issues. Everytime I get a car here, I seem to have brake issues. IE. squealing.. feels like most of the issues are temporary bandaid fixes until your 10 day period is over. I’ve purchased about 4 different times & honestly, I keep coming back because the service is great and super low pressure. Just wished these cars were serviced better, quite frankly this might be my last time purchasing from Carmax More

The first time we came in it was awful and with the wrong person. The care was sent from vegas and was "prepped" for us. When we go there it was still dirty and had a crack in the windshield. I noted it was person. The care was sent from vegas and was "prepped" for us. When we go there it was still dirty and had a crack in the windshield. I noted it was dirty and the dealer said, "what do you expect it's used". Then proceeded to talk to my husband, even though the car was for me. We agreed to come back 3 days later and found it out on the lot again, even though we had an appointment. We were very disappointed and almost left again. Luckily, Matt, greeted us and we explained the situation to the manager as well. It was much smoother and respectful with Matt. More

Gabrielle was extremely friendly and professional. She made the process of buying a new vehicle easy and fun. She made the process of buying a new vehicle easy and fun. More

I was very impressed treated well. My options and loan information were very good explain. Friendly customer service thank you My options and loan information were very good explain. Friendly customer service thank you More

They are clean friendly and efficient made for a great experience and even helpful in trading in my old car experience and even helpful in trading in my old car More

First time using CarMax, will definitely use again. Viewing cars was easy, receiving price was easy, test driving was easy and buying was easy. Viewing cars was easy, receiving price was easy, test driving was easy and buying was easy. More

In the process of purchasing the vehicle, the staff were very friendly and helped me with my car purchase. The vehicle is in good condition overall and is running well. However, I sent an e-mail to see if i very friendly and helped me with my car purchase. The vehicle is in good condition overall and is running well. However, I sent an e-mail to see if it could be exchanged because the windshield wiper of the vehicle seems to be old and doesn't clean the glass well, but I didn't get a reply. More

We had a great experience with Carmax. The car we got was solid and our dealer Win did an excellent job closing the deal. He went all out to make the closing process comfortable. I would h The car we got was solid and our dealer Win did an excellent job closing the deal. He went all out to make the closing process comfortable. I would highly recommend Win and his team. More

Lots of inventory. .no high pressure sales people..Process wasn't too long. Happy with my car.. .no high pressure sales people..Process wasn't too long. Happy with my car.. More