CarMax

Good experience overall. I was able to test drive alone any vehicle I was looking at. I was able to test drive alone any vehicle I was looking at. More

Had a minor problem and they were quick to take care of it. Very nice support staff. it. Very nice support staff. More

very professional and easy to work with. They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional questions I had. The service dept was exceptionally courteous and handled my concerns with a very positive attitude. More

We were allowed to browse the parking lot without harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I have ever experienced up to this point and I have bought a lot of vehicles in my lifetime! We were offered a higher trade-in value than expected to our great surprise to the extent that I broke out in tears. It somewhat bewildered our agent but after explaining the difficult circumstances we had been going thru lately he seemed to understand. He was very kind. Thank you for the no pressure zone and willingness to answer all our questions. We were treated with professional courtesy and kindness and everyone seemed happy to work there which was refreshing. Thank you for a great experience. I would recommend CarMax to anyone I know buying a car. More

Easy. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. More

This has been the best car purchase/trade in experience I have ever had in 30 years of car purchases. have ever had in 30 years of car purchases. More

Happy with the experience, with one exception. After we signed the paperwork and wrote out the check, we found out that there was only one key fab. This should have been disclosed earlier. Now After we signed the paperwork and wrote out the check, we found out that there was only one key fab. This should have been disclosed earlier. Now I can’t get a return response from my sales person. I’ve left two voice messages and two text messages, with no response. Not happy with the after sale service (or lack of)! These keys are very expensive. More

Did not detail the car I bought it was filthy inside and out very bad business practice. out very bad business practice. More

Dealer was friendly and efficient and let me test drive a few weeks ahead of purchase without any pressure to buy that day. few weeks ahead of purchase without any pressure to buy that day. More

The latest purchase wasn't my first. However, it was the first trade in that I had done. When arriving I wasn't set on a new car, just selling the older one. But I saw the benefits of However, it was the first trade in that I had done. When arriving I wasn't set on a new car, just selling the older one. But I saw the benefits of the trade in and took a look around. My salesman, Steve, was a big help. And I especially appreciated the more streamlined "check out" procedure. More