CarMax

Best experience I've ever had at a car dealership except for Del Chevrolet but then I know Dave Dello and the general manager personally so I guess they gave me pretty good service there too but anyway I ju for Del Chevrolet but then I know Dave Dello and the general manager personally so I guess they gave me pretty good service there too but anyway I just have a problem with my GPS system it seems like I have a heck of a time trying to navigate it and I can't seem to make it work right More

The night I purchase the car, as soon as I left CarMax, car showed an issue. 3 weeks have passed and problem has not been resolved. car showed an issue. 3 weeks have passed and problem has not been resolved. More

I had a great experience with CarMax with the purchase of my 2013 Hoda Pilot. I would recommend the dealership to friends and family. my 2013 Hoda Pilot. I would recommend the dealership to friends and family. More

I have purchased 3 cars from CarMax. I have returned because it is so easy. I do not like haggling over price and spending hours in a car dealership. Carmax makes it so easy. I have returned because it is so easy. I do not like haggling over price and spending hours in a car dealership. Carmax makes it so easy. More

My family had a very positive experience. We were helped by Mr. Christian Perez. He made the entire process smooth and really nice. From the beginning to when I got approved to when we took p We were helped by Mr. Christian Perez. He made the entire process smooth and really nice. From the beginning to when I got approved to when we took pictures with the yellow bow on our car, to driving off in our car. Everyone was so nice and helpful. Also, Mr. Steven Shelton is a awesome team member. Very helpful. More

It was a great experience, Byron. My sales rep was the best very easy process overall it was a great experience. My sales rep was the best very easy process overall it was a great experience. More

Carmax damaged the car during transport from another location and refused to cover any of the cost, which I understand is a corporate policy rather than a dealership policy but is a crap experience none location and refused to cover any of the cost, which I understand is a corporate policy rather than a dealership policy but is a crap experience nonetheless. Didn't help that they were trying to squeeze the guy next to me on his trade-in at that same moment for some minor thing on his car. When I then I needed to order parts for said repair, dealt with the service desk who forgot to actually order them, lost all previous notes on the situation, and left me with still more administrative hassle to sort it all out. With hindsight I should have just bought new. This 1 year used car saved me about $4.5k net after the repair vs new, which was not worth it given it's not a new car and it was a poor experience. Other issues, eg front cupholders were pretty nasty, I imagine they missed cleaning because they didn't bother opening that cover, washer fluid was empty, that sort of thing, minor stuff but still more reminders that Carmax as a whole does not take pride cars they sell. More

The salesman was fine, the dealership was fine, but somehow after a whatever hundred-point inspection, they missed the fact that the windshield washer system doesn't work. They'll fix it, but I can't somehow after a whatever hundred-point inspection, they missed the fact that the windshield washer system doesn't work. They'll fix it, but I can't even get them to look at it for a week. More

The only reason I give you one star here is because ZERO stars was not an option. Worst car buying experience in 40+ years of buying cars. The salesman was well aware from CarMax Mgmt how displeased I was. stars was not an option. Worst car buying experience in 40+ years of buying cars. The salesman was well aware from CarMax Mgmt how displeased I was. A week later, the salesman finally decides to call. What tactic does he go with? An apology? NO. He wants to argue with me. Deny conversations we had. Deny any and all wrong doing. Somehow this experience turned out to be MY fault, according to him. My family member needs a car now. I’ve decided on WHEN we will come back to CarMax. When xxxx freezes over. Where should I send the xxxxxxxx $150.00 worth of coupons Mgmt decided was a parting gift for my xxxxty experience? More

Car had alot more scratches then advertised noticed afterwords. Interior of car was well taken care of afterwords. Interior of car was well taken care of More