CarMax

Made my second purchase from this store, actually traded in the car I bought from them 3 years ago. The set up is so easy, everything is upfront during the entire process. Communication is great with email in the car I bought from them 3 years ago. The set up is so easy, everything is upfront during the entire process. Communication is great with email and text messages. The pick up and delivery was all seamless, everyone in the store is friendly and helpful. I would definetly recommend CarMax to all my friends and family! More

This was such an amazingly simple experience I have ever had buying a car. Calvin communicated with me via text for an Express pick up and had a Lyft sent to bring me to the dealership at no charge. My car had buying a car. Calvin communicated with me via text for an Express pick up and had a Lyft sent to bring me to the dealership at no charge. My car was waiting at the front with a big yellow bow on it and my express pick up only took about 45 minutes TOTAL! More

The customer service was excellent and they took care of my question i would go to carmax again my question i would go to carmax again More

They paid for my taxi home. Everyone and everything, from online browsing to pick up tied with a bow, made the experience friendly and swift. Everyone and everything, from online browsing to pick up tied with a bow, made the experience friendly and swift. More

Bought a car with services needed to be done before driving it home. Never Finished driving it home. Never Finished More

Kayliee made my first car shopping experience unforgettable. The entire team really took care of me. I would definitely go back to this Carmax. unforgettable. The entire team really took care of me. I would definitely go back to this Carmax. More

Had a great experience purchasing my car with Oscar. He helped out with a lot of questions my mom and I had and was very patient so I felt comfortable with my purchase. After purchasing I took my car to He helped out with a lot of questions my mom and I had and was very patient so I felt comfortable with my purchase. After purchasing I took my car to get checked by my mechanic and unfortunately found filthy air filters, a weak battery, and a couple other minor issues. I was disappointed to hear about these simple problems, especially because CarMax has their salesperson walk you through a whole checklist of standards they check for the car, including clean air filters, etc. However, I did appreciate that I was able to make an appointment fairly quickly for the CarMax service department to fix these issues. Regarding the service department, I was initially quite frustrated because I dropped my car off early in the morning and was told I would be informed whether my car would be able to be picked up the same day or if it would take more than a day to fix the issues. I proceeded to hear nothing throughout the day and it took me calling several times over the span of a multiple hours (I called a couple times and got no answer, so I left a voicemail that was also not answered.) to get any update on the status of my car. I understand that the phone lines get busy, so my frustration is not at the phone not being answered but rather at the lack of communication. I was told that I would hear back from the associate working on my car which did not happen until the end of the day after I had asked for an update twice. The next day, I also did not get any update until I called the service department, again after not being able to get through a couple times, and was finally connected with Gianna (hopefully that's spelled correctly) who was super helpful and who, I felt, really turned around my experience with the service department. She let me know when I could expect to hear back from her and then actually did get back to me when she said she would. She was also able to give me a real update on the status of my car and give me a tangible estimate of when I could expect my car back. She also was able to secure me a rental vehicle as my repair was expected to take a couple days. I really, really appreciated her communication and efficiency. Once I got my car back my mechanic checked it again and was able to let me know that the technicians at CarMax did a great job of taking care of the repairs. While I would've liked the issues to have been taken care of before I was handed the keys, I am pleased that CarMax took care of the issue and it was all covered under the 90-day warranty. More