CarMax

Very friendly. Very helpful. Know their stuff. If I ever need an car, I will go to Carmax Very helpful. Know their stuff. If I ever need an car, I will go to Carmax More

WORST EXPERIENCE EVER! I HAVE REALIZED AND WISH I COULD POST PHOTOS OF THE DRIVER SIDE DOOR AND HOW MESSED UP IT IS AND THERE WAS NO NOTICE THAT IT HAD BEEN REPAINTED (THE I HAVE REALIZED AND WISH I COULD POST PHOTOS OF THE DRIVER SIDE DOOR AND HOW MESSED UP IT IS AND THERE WAS NO NOTICE THAT IT HAD BEEN REPAINTED (THE WRONG COLOR) NOR THAT IT HAD BEEN IN AN ACCIDENT. I HAVE CRIED DUE TO THE AMOUNT I PAID FOR THIS CAR. SAD THEY SHOULD HAVE AT LEAST SPLIT THE COST TO HAVE IT REPAINTED SO THAT IT MATCHES THE REST OF THE CAR. More

I bought a low mile 2023 Ram 1500. It came with only one key and, I found out from the locksmith, it was not the correct key for the truck. It was a used key they'd re-programmed to wo It came with only one key and, I found out from the locksmith, it was not the correct key for the truck. It was a used key they'd re-programmed to work with the truck. The emergency key would not work to unlock the door if the FOB died. It cost me an extra $500 to get two correct keys made. The front wheels needed balanced. The didn't have time to do it when we were there and would not pay someone local (we live 50 miles away from the dealership) to re-balance so I had to pay out of my own pocket. It's a big fancy building but a shady dealer. I will be starting a complaint with the state attorney general consumer fraud department about them not providing fully working keys for the truck and not advising me that the key was not correct before payment was made. More

The people are nice and helpful, but the inspection process did not discover and address 2 major issues (leaky exhaust pipe rusted out with a JB weld patch held on with a band clamp, and a failing batt process did not discover and address 2 major issues (leaky exhaust pipe rusted out with a JB weld patch held on with a band clamp, and a failing battery, which wouldn't start the car a day after buying it) with the vehicle that I paid to have shipped to this store. Was it really inspected at Carmax Wichita or was a previous inspection trusted, which was poor. The car had been at, and transferred to, three different Carmax stores, before I paid to have it shipped to Wichita, and none of them fixed these issues. And then having to wait over a week for an initial inspection of the problems after I took it to my mechanic to get an inspection to find the problem and showed pictures of the issues (to the Service manager). He informed me it would take another 2+ weeks to fix, which is unacceptable! The loaner car was appreciated, but wreaked of smoke. Based on these issues, I am not sure I will buy from Carmax again. I was treated like I should be happy with the situation because it was under the initial 10 day, 4000 mile warranty and I was given a loaner vehicle. True customer service would have been to immediately inspect the car and get parts on order. Again, the staff has been very kind and professional, but haven't done anything to expedite the resolution to these problems. I expected a much more thorough inspection. I got a list of things that were supposed to have been checked. Were they? My trust is very low based on what slipped by. And there was no report about what had been found during inspection and corrected. This is the kind of shady situation I have run into at local used car dealers which I avoid for this reason. Again, I expected a lot better from you at Carmax. More

I was very happy with the Wichita, Ks dealership. Everyone was super friendly and helpful. Everyone was super friendly and helpful. More

My positive experience started with the phone call I received. She sold me on car max! received. She sold me on car max! More

Very easy and quick process! Confident with my purchase. Will continue business with CarMax for years to come. Confident with my purchase. Will continue business with CarMax for years to come. More

Really great experience and would definitely recommend to others. They helped me through the purchase and provided support after to fix a few items. others. They helped me through the purchase and provided support after to fix a few items. More

The dealership was clean & the staff was friendly. Purchase process was very easy- we would buy a car here again. Purchase process was very easy- we would buy a car here again. More

My purchase procedure was flawless. I located the vehicle I purchased online at a Kansas City location. I requested it be moved to Wichita. It was moved, we met our CarMax Agent, vie I located the vehicle I purchased online at a Kansas City location. I requested it be moved to Wichita. It was moved, we met our CarMax Agent, viewed the vehicle, took it for a drive then returned home to discuss the purchase. We called and purchased the vehicle, returned a couple of days later to compete the sale and take the Jeep home. More