CarMax

This was a absolutely painless experience got a great jeep at a great price. Paperwork was minimal and all my questions were addressed quickly and professional. jeep at a great price. Paperwork was minimal and all my questions were addressed quickly and professional. More

The delivery took longer than expected due to an issue with the vehicle, which is fine and glad that it was corrected. The problem was getting updates on the status. Everytime I called it appeared that with the vehicle, which is fine and glad that it was corrected. The problem was getting updates on the status. Everytime I called it appeared that no one knew anything at all about it. Spent a lot of time on hold and was promised that people would call me back only to have that very rarely actually occur. The financing and actual purchase went very well, but the customer service leading up to the sale was far less than ideal. On the back end, because the car was titled out-of-state originally, i had to take it to the DMV to have them confirm that the vehicle matched the VIN, etc for titling in Kansas. I took the paperwork back to Carmax less than 24 hours after receiving it from them, yet was called later to be "reminded" that I needed to turn in the paperwork, which of course I already had. A small thing, but still a thing. More

'Jeffery' provided probably the quickest, easiest, most enjoyable car buying experience I have ever had. And I have bought three vehicles from Carmax over the years. I was in and out (WITH the car I had tr enjoyable car buying experience I have ever had. And I have bought three vehicles from Carmax over the years. I was in and out (WITH the car I had transported from Tennessee) in record time. Paperwork in the finance department was also speedy; Quicker than I remember, but still explanatory and thorough. I have zero complaints! Again, sales rep, 'Jefferey' was on point and as polite as can be. More

I wasn’t planning to purchase a vehicle from carmax but stopped by to see what they had in stock. Great selection of vehicles and friendly staff who took care of all the paperwork. Don’t even have to go to stopped by to see what they had in stock. Great selection of vehicles and friendly staff who took care of all the paperwork. Don’t even have to go to the DMV!!! More

I had an excellent experience from the time I first walked in the door to the closing of the paperwork. walked in the door to the closing of the paperwork. More

Everybody worked very hard to satisfy us, but your financing process is terrible. I went in with a pre-approval for financing. I have a credit score of 841. No matter what the sales people did, the financing process is terrible. I went in with a pre-approval for financing. I have a credit score of 841. No matter what the sales people did, the computer would not approve my loan. I ended up having to pay cash. Speed of the transaction is rated poor because it took 4 1/4 hours to try and resolve the financing problem. More

The experience was smooth and the staff were friendly. Would definitely recommend for the buying experience. Would definitely recommend for the buying experience. More

Experience was fast and simple. Managed to get exactly the truck I wanted with no major hassle. Being able to estimate financing online was a huge plus and made things very efficien Managed to get exactly the truck I wanted with no major hassle. Being able to estimate financing online was a huge plus and made things very efficient. Only complaint was that a few minor aesthetic parts were damaged upon arrival, but Carmax is helping to get these serviced. More

Purchased a car 14 days ago. Still waiting for maintenance so I can get it home. Still waiting for maintenance so I can get it home. More

Salespeople weren't pushy at all. Able to get us in a new vehicle the same day. Easy and affordable. Able to get us in a new vehicle the same day. Easy and affordable. More