CarMax
San Diego, CA
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We had a great experience working with our salesperson, Mohammed. He was very helpful guiding us through the sales process. What we didn't appreciate were the four phone calls we received aggressively que Mohammed. He was very helpful guiding us through the sales process. What we didn't appreciate were the four phone calls we received aggressively questioning us about financing before we even test drove the car. Things have changed at Carmax. More
Pleased beyond my expectations. Service was great and pleasant. The car was clean and ready for a test drive. No surprises, and I mean that in a good way. Was able to get approved a Service was great and pleasant. The car was clean and ready for a test drive. No surprises, and I mean that in a good way. Was able to get approved and out in about 2 hours. Will recommend CarMax to anyone looking for a used car. More
We saw a car we liked online on Car Max and made an appointment to see it. It had to be shipped from another area. Everything went smoothly from meeting with the car max agent, to seeing and driving appointment to see it. It had to be shipped from another area. Everything went smoothly from meeting with the car max agent, to seeing and driving the car and going through all the information about the car. We decided this is the car for us and then the agent walked us through the paperwork signing and working out a car loan. There was no hassle at all. We took the car home with us so the same day. It was amazing! More
Mostly straightforward. I had to deal with the salesman a bit who tried to be slightly tricky. There were some things I pointed out on the vehicle and he tried to use words I had to deal with the salesman a bit who tried to be slightly tricky. There were some things I pointed out on the vehicle and he tried to use words that maybe a non car person would buy. I had to set him straight and let him know just to be honest and that I am a car person/collector. We were fine after that, but I didn’t appreciate that. Also, they lost the spare key, but gave me a free replacement. Only other thing that upset me a lot was, I was interested in a different 4Runner but was told it was not going to be sold due to it being slightly modified. I saw that it came off of sale then put back on for sale after I purchase my second choice. That was pretty upsetting as I was really interested in that and it was my first choice. More

