CarMax

Efficient, welcoming, friendly, and professional staff who catered to all my requirements in a short amount of time. who catered to all my requirements in a short amount of time. More

Everyone was friendly and easy to work with. I reserved my car online and had it delivered to the Duarte store. Process was so smooth and I received text and call updates. Was able to pick it up I reserved my car online and had it delivered to the Duarte store. Process was so smooth and I received text and call updates. Was able to pick it up a day early. Had financing in place and so I was there for less than an hour- test drive the car, signed my documents, made my down payment and done. I will go back next time I need a car. No pressure, very easy process More

The cars presentation was very poor. Dirty and with a lot of blemishes on the hood. Also noticeable sound when the ac is turned on and another sound from suspension when I go over a numb Dirty and with a lot of blemishes on the hood. Also noticeable sound when the ac is turned on and another sound from suspension when I go over a numb. Lastly, when I signed paper work to purchase the car there is a specific section that says what they have done to the car , and one category included the car fluids. That was a scam because I checked them and the coolant was really low right at or below the minimum level and the oil was really dark, it did not look fresh at all. By these conditions, I was better off going to a small mom and pops dealership to get a better deal and cleaner car. More

Had a really good experience with Shaba. He took the time to let us check the car out. Took care of all the paperwork and let the car sell itself. He took the time to let us check the car out. Took care of all the paperwork and let the car sell itself. More

Satisfied with my purchase but not my salesperson, our trucks bedcover did not work salesmen said he would replace it haven’t heard from him yet, going on 2 months sine we purchased our truck, leave him m trucks bedcover did not work salesmen said he would replace it haven’t heard from him yet, going on 2 months sine we purchased our truck, leave him messages and does not return our call. More

Friendly people, very clean, my sales person was extremely knowledgeable. I bought and sold, both transactions were easy and fairly quick. extremely knowledgeable. I bought and sold, both transactions were easy and fairly quick. More

Very organized and helpful agents. A large supply of cars to choose from.. the 10 day return, 30 day warranty A large supply of cars to choose from.. the 10 day return, 30 day warranty More

We had a really pleasant experience! Never felt so comfortable at a dealership before. Thank you! Never felt so comfortable at a dealership before. Thank you! More

Dear CarMax Team, I purchased a vehicle from your dealership yesterday and was surprised to learn after delivery that the vehicle only came with one key. At no point during the sales process was I dealership yesterday and was surprised to learn after delivery that the vehicle only came with one key. At no point during the sales process was I informed that the vehicle had only one key available. When I contacted the salesperson afterward, I was told that the vehicle was sold that way. Had I known this before completing the purchase, I would have addressed the issue at that time. In addition, I was informed that a warning light issue had been repaired before delivery. However, after taking possession of the vehicle, it appears that the issue was not actually resolved. For security reasons, I need a second key for the vehicle. I respectfully request that CarMax assist in locating the missing key, contacting the previous owner, or providing a replacement key. I would also appreciate assistance in resolving the vehicle issue that was represented as repaired. I was contacted by the sales person and he told me that he get the approval for the second key and Murrieta shop will contact me for do the 2 services. Until today, June 8, I dont get respond or call from them. Please let me know what steps can be taken to address these concerns. Thank you for your time and attention. I look forward to your response. Sincerely, Jose Borja Padilla More

Angel helped us with every aspect of showing us the car, taking it for a test drive and ultimately purchasing one. Everyone I encountered at CarMax was professional and supportive. taking it for a test drive and ultimately purchasing one. Everyone I encountered at CarMax was professional and supportive. More