CarMax

Buying my EV from CarMax Duarte was completely hassle free from start to finish. The test drive, paperwork, and pickup were all handled smoothly, and Eric made the process feel organized and transparent. free from start to finish. The test drive, paperwork, and pickup were all handled smoothly, and Eric made the process feel organized and transparent. The peace of mind from beginning to end made the experience well worth it. The only blemish was the charger that came with the car. It was a different brand than the stock one and didn’t work, which really shouldn’t have passed quality control. The warranty didn’t cover it, but the parts and service team were upfront and explained that replacing it out of pocket would actually be cheaper, which I appreciated. Even with that issue, Eric and the Duarte team provided a level of professionalism that’s hard to find. I’d still recommend them. More

Wonderful help had issues with a previous car I had and had to return it but was hesitating because I had fell in love with the one I had selected but fortunately Irvin was very patient and helpful with ev had to return it but was hesitating because I had fell in love with the one I had selected but fortunately Irvin was very patient and helpful with everything that I even just gaved back the old car because of the issue it had and took a different car and since then I’ve been so happy with my new car Irvin is the guy for everything when choosing a car to returning the car and all the process everything was quick and pretty easy love the service that was provided by him and always replying to anything I was needing. More

6th Car I've purchased from CarMax, 6 Good Buying experiences. Fully satisfied with them all. experiences. Fully satisfied with them all. More

This is the 3rd CarMax we went to for my daughter's car. Paul was knowledgable, efficient and a pleasure to work with. It was worth the hour drive as a first buying experience for our daughter. Paul was knowledgable, efficient and a pleasure to work with. It was worth the hour drive as a first buying experience for our daughter. More

Hello, I had a good experience at CarMax. The sales people were kind and patient. Everyone was very professional. The sales people were kind and patient. Everyone was very professional. More

Great experience. I liked being able to reserve the vehicle I had viewed online, and it was ready for us when we arrived. The test drive experience and buying experien I liked being able to reserve the vehicle I had viewed online, and it was ready for us when we arrived. The test drive experience and buying experience was great, and our consultant Roger was very helpful throughout the entire process. The vehicle was washed before we got it, which was a nice touch. The facility was clean, spacious, and everyone was friendly and helpful. This is the second vehicle I have purchased from CarMax, and honestly would not consider buying a used vehicle from anywhere else. More

Very happy with my purchase. Irvin was very polite and professional but most important knowledgeable about my car. He also spoke in my language Spanish most of the time whic Irvin was very polite and professional but most important knowledgeable about my car. He also spoke in my language Spanish most of the time which helped me understand the process better. More

Honest and straightforward handling of the entire transaction. The salesman was friendly and informative. I am very pleased I purchased a vehicle through them transaction. The salesman was friendly and informative. I am very pleased I purchased a vehicle through them More

This is my second car that we bought at Car Max and great customer service! customer service! More

Carmax experience was really amazing and hassle free they accommodated me and my family very much and went beyond to help us pick out a car fitted for our family. accommodated me and my family very much and went beyond to help us pick out a car fitted for our family. More