CarMax

Excellent service. Rob did a great job smooth process. All of our questions answered. Financing was easy. Rob did a great job smooth process. All of our questions answered. Financing was easy. More

Inrit (sp? ) was amazing. Great sales guy, very respectful and had things ready. Made the test drives very simple and convenient to make an informed decision wit ) was amazing. Great sales guy, very respectful and had things ready. Made the test drives very simple and convenient to make an informed decision with confidence. More

Service area needs some customer service attention. Was not appraised of service status for over 48 hours! Hope to see better in the future. Was not appraised of service status for over 48 hours! Hope to see better in the future. More

CarMax has quality cars , priced accordingly , but sometimes the relocation charges are high (>$1000). The dealer prep charges are also high , $990. I found the website showing features and option sometimes the relocation charges are high (>$1000). The dealer prep charges are also high , $990. I found the website showing features and options of the cars too summier . I was looking for a car with built-in GPS and leather seats . Not easy to identify compared to other car listings . The final sales activities and procedures I found a bit discombobulated and tedious with long waits . After of this effort , I have a nice car . More

We went in already knowing what we wanted, Riyad promptly looked up what they had and they went above and beyond my expectations. It was a quick and efficient transaction with fabulous customer service. looked up what they had and they went above and beyond my expectations. It was a quick and efficient transaction with fabulous customer service. More

Steven, our sales representative was awesome. Took the time to answer all our questions and even followed up. Took the time to answer all our questions and even followed up. More

I did not hear back from dealership. And had no interaction. So I do not know if vehicle is still available And had no interaction. So I do not know if vehicle is still available More

Dealership never made any attempt to contact me. Only thing received was automated responses. VERY POOR. I'd give it zero stars if I could. This dealership is not serious and would rather just de Only thing received was automated responses. VERY POOR. I'd give it zero stars if I could. This dealership is not serious and would rather just deal with people who arrive on their lot. More

The start of my purchase at CarMax Dulles was good. I took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal o took the car home, went to program my radio and found the touch screen didn't work, found several scratches in the front window and the rubber seal on the sun roof was damaged. I called the sales man and he asked that I contact the service department and they would handle it. So, I couldn't get a appointment until after my 7 day return time was up. Note, I only had the car a week prior to dropping it off. I drop the car off on September 29th and didn't get my car back until October 20th (over 3 weeks). The radio was replaced and I was told a new seal would be install in the sun roof but not the case as they attempted to glue the old gasket in place which pulled out as soon as I opened the sun roof. I was also told that the scratches in the window would not be addressed as it wasn't that bad and James told me we had to spend a lot replacing the radio and we're not replacing the glass because it meets our standards. I went to Car Max because I thought I would get quality service and a good car. I guess selling a car with a malfunctioning radio, possible leaking sun roof and damaged wind shield is how they do business. I guess they are okay with it. Make sure you look over the car very well if you plan to purchase here. Last thing, they want me to bring the car back to replace the seal that should have been done while the cars was there for 3 weeks. I guess they want to keep it another few weeks while they make a second attempt to fixing it. xxxx, I just got it back and you need me to drop it off again. Like More

Donna is great. Sold and bought my last cars in 2 hours. I was initially skeptical of Carmax, but you've got to know what you're looking for and do your research on price. I had found the car I was looki I was initially skeptical of Carmax, but you've got to know what you're looking for and do your research on price. I had found the car I was looking for (2014 GLI) that had all the right options and was priced pretty competitively. Donna was my salesperson and she was super friendly and made the car buying and trading-in process really easy and painless. Usually I would only write a review if a dealership sucked, but I've been pretty impressed with Carmax in Dulles and Potomac Mills. Donna in Dulles is the best. I'll recommend her to my friends all day, every day. More