CarMax

I have bought 6 cars from Carmax and will never buy anywhere else. From the moment you walk in the staff greets you and is friendly. You walk the lot and your salesman will check in with you from time anywhere else. From the moment you walk in the staff greets you and is friendly. You walk the lot and your salesman will check in with you from time to time. We bought a car last weekend with Nick. He is awesome. So of course we took our son who is looking to buy a truck to see Nick. He walked the lot with us , answered all our questions. We didn’t find what we are looking for but will definitely be returning and dealing with Nick. More

Buying experience was fine. My walk-away thought overall was "you'll get a good car from CarMax, but you won't get a great car, at least not for the money you pay". My car h My walk-away thought overall was "you'll get a good car from CarMax, but you won't get a great car, at least not for the money you pay". My car had hail damage that was entirely missed by the "128 point" inspection. In addition, as a result of my car getting a minor rear end collision soon after I bought it, the body shop was able to tell that it had been repainted on the right rear quarter panel. So it had been in some level of accident, though not major. I went through with the process because these vehicles are hard to find, so I could live with the imperfections. Would I recommend CarMax? Perhaps. But I would say just understand that their vehicles are not as pristine as they state. Buyer beware. More

SO much easier than going to a regular dealership! Friendly people, no games, very clean cars, excellent warranty program Friendly people, no games, very clean cars, excellent warranty program More

They made my process very simple and easy I appreciate that they made my purchase go so smoothly. that they made my purchase go so smoothly. More

I bought my third car from this particular Car Max dealership. The vehicle had low battery key fob, and a scratch on one of the door handles. At first, the Gm was rude and did not want to help. After dealership. The vehicle had low battery key fob, and a scratch on one of the door handles. At first, the Gm was rude and did not want to help. After dealing with the Customer care team at Car Max HQ, the issues were resolved. Manager Jorge is great with customers and cares about his customers, unlike Gm Mike. More

It was an Awesome! Experience!! Easiest and Fastest way I ever had purchasing a car! Great staff will definitely be back for our next car purchase. Experience!! Easiest and Fastest way I ever had purchasing a car! Great staff will definitely be back for our next car purchase. More

My experience at CarMax was great the girl that helped me was amazing helped me choose the car gave me all the details about the car I totally recommend CarMax and so happy I made the bestest choice to go to was amazing helped me choose the car gave me all the details about the car I totally recommend CarMax and so happy I made the bestest choice to go to CarMax More

So easy to trade in two cars and buy the one that best suited our needs. Our sales associate was wonderful. suited our needs. Our sales associate was wonderful. More

Difficult to speak to the same person twice (lack of consistency). The multipoint check noted an overdue transmission fluid change yet a) didn't disclose it or B) perform that service. Additionally the consistency). The multipoint check noted an overdue transmission fluid change yet a) didn't disclose it or B) perform that service. Additionally the car came with only one fob and that Fob didn't work properly. When I raised these issues the dealership did nothing, More