CarMax

Pretty bad experience. First thing was they had us wait almost a month for our car to ship with no updates as to where it was or what was going on. Once we got the arrival First thing was they had us wait almost a month for our car to ship with no updates as to where it was or what was going on. Once we got the arrival notification, we still couldn’t see it because it was going through “final inspections for another 2 weeks”. Once they finally called and assured everything was good with the car we went in and wasted time once again because there was an “issue with the back window” and the car was “never supposed to be sold in the first place”. Came back again a week later and they haven’t even ordered that part that needs to be fixed. I bought in anyway because I had been driving a rental for 2 months waiting on them and just needed something at this point. I pay the $16,000 and lo and behold 11 days later the check engine light is on and the car is giving me issues. So long story short, we had to wait about 2 months with no updates and they gave us 0 priority on fixing an issue and still sold us a trash car. Would give 0 stars if I could. Don’t recommend. Unless paying for your dinner to “make it up to you” would make you look past all that. 👎🏾 More

This dealership helped me pick out my very first car. I loved the experience there everyone was so nice and welcoming. I was given advice on what car to choose and what plans to pick. I loved the experience there everyone was so nice and welcoming. I was given advice on what car to choose and what plans to pick. More

Takes advantage of first time buyers Have car under 6 months and have put out $2000.00 in repairs. Have the Maxcare plan and nothing is covered. CarMax said it's not their problem after 90 days. Paying $ months and have put out $2000.00 in repairs. Have the Maxcare plan and nothing is covered. CarMax said it's not their problem after 90 days. Paying $4000.00 for Maxcare plan why doesn't it cover anything. One problem after another and no help, no compensation. Just take someone with you because they are crooks and they take advantage of young ( 20 ) first time buyers!!BE AWARE DONT GO HERE!! More

They did not contact me at all regarding my request for information on a used Camaro. information on a used Camaro. More

Carmax can't count If you live in Louisiana, calculate the registration costs on your own. They say they will figure everything for you, but you are responsible for the If you live in Louisiana, calculate the registration costs on your own. They say they will figure everything for you, but you are responsible for the difference when they pay short. The check they sent was $200 less than what was needed to register my vehicle. A professional car company should know how to calculate registration costs in a state 90 miles away, or at least get within 3%, not 12%. Everyone I spoke with had the same attitude. You signed the contract now deal with it. There was no admittance of error or apology. Apparently this must be their common method of ripping off customers from neighboring states. Never again, CarMax! More