CarMax

Very Pleased with my service Melody was very helpful and Kind would recommend Carmax again Kind would recommend Carmax again More

Everyone was nice and helpful with everything. Every question I had was answered, I didn’t feel rushed to make a decision. Every question I had was answered, I didn’t feel rushed to make a decision. More

Went in to by a truck that was listed. I like the truck, but the trade in value they offered on my current truck was atrocious. Decided to use cash down payment instead, but by then the I like the truck, but the trade in value they offered on my current truck was atrocious. Decided to use cash down payment instead, but by then the truck was already sold. They found another similar truck and had it delivered, and I did end up getting that truck. Problems are that whenever you call the dealership, it is incredibly difficult to get to the right person. When you leave a voicemail or message, nobody calls back. The vehicles are supposed to come with a 90 day warranty, but when I tried to set up a time to come in(new truck had a light on dash), they claimed their system was down and couldn't set up a time and they would call back. Guess what--they never did. In the end I got the deal I wanted, but their communication is terrible. More

Agent very helpful they are very accommodating. And doesn't force you to buy anything. And doesn't force you to buy anything. More

Dealership has a very professional staff assembled. Shopping is very easy to accomplish for what anyone is looking for Shopping is very easy to accomplish for what anyone is looking for More

My experience was very very poor. Wasn't treated like a customer. Tyler. tx location sales manager stop responding to my messages, once I receive the vehicle the floor manger was very Wasn't treated like a customer. Tyler. tx location sales manager stop responding to my messages, once I receive the vehicle the floor manger was very unprofessional. He kept trying to rush my off, didn't have to to listen to my concern. My credit got run 3 different type once on the September 4, again on the 7 and once again one the 18. Will never recommend anyone getting a vehicle shipped to the TYLER TX location More

Wish I could leave a zero star review but I can’t. Got the car from CarMax Tyler after having it transferred from a CarMax in Georgia..not even a full week of having the car..I’m having a problem with Got the car from CarMax Tyler after having it transferred from a CarMax in Georgia..not even a full week of having the car..I’m having a problem with the car shaking while in idle and losing power while driving..the associate who sold me the car told me I would be paying 21k in total even for the car..but didn’t tell me with the interest it would be over 30k…overall I’m very displeased with the car so far..I would not recommend anyone buy a car from this crooked car lot More

Dealership was very nice, clean and welcoming. Personnel staffing this facility were very friendly and helpful. Great inventory of vehicles was present at this location. The actual purchase proc Personnel staffing this facility were very friendly and helpful. Great inventory of vehicles was present at this location. The actual purchase process went very smoothly, and your representative explained everything so that we understood perfectly the process. It was a pleasure to deal with CarMax and would use CarMax again if need be. More

Where to begin first I have to say I had 2 financed cars, 2 loaners in 2 weeks. The we will service your car when we have a chance when you just got it is dumb. Next Michael was a good guy nice to talk to ve 2 loaners in 2 weeks. The we will service your car when we have a chance when you just got it is dumb. Next Michael was a good guy nice to talk to very informative. Then you have Juan he was nice very informative had the biggest smile in the world. It actually felt like he cared with a very demanding person. Then you have Brandon. Who was professional when his customer demanded answers and was extremely frustrated. I then talked to Skye on the phone. Oh my goodness she was calm reassuring on the phone. Sweetest lady you all to often don't get ones like her. I can not say enough good things about her. I know I am missing some but these stand out. We have purchased 2 other cars from Carmax and not had the trouble we had this time. I am super leary about purchasing another. More

I used to praise Tyler, right now am praising corporate for fixing the stress of Tyler’s New crew attitude and behavior , but I need to get over the aggravation for now… check in with me later.. for fixing the stress of Tyler’s New crew attitude and behavior , but I need to get over the aggravation for now… check in with me later.. More