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CarMax

Richmond, TX

4.7
33 Reviews

21939 Southwest Fwy

Richmond, TX

77469

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Showing 33 reviews

July 01, 2026

Ask for Kai Lucke one of CarMax greatest sales Consultants. He will give you great service with no pressure. He took real good care of me. He made this a great experience for me. I purchased a 202 More

by austinshawn35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KKai Lucke
June 26, 2026

I saw the car I had been looking for and CarMax had it. I reserved it to see the next day and no pressure in sales bargaining!! Gary was very easy to work with and made me feel comfortable. Thank you Gar More

by P Jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary P
June 05, 2026

My sales guy and the service manager both were very helpful in my purchase. It’s because of their fairness and honesty that I always go to Carmax for vehicle purchases. More

by sam.karim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary and Danish
May 30, 2026

Every thing was Awsome I did the express they put me in a vehicle that I love a 2020 maza It has a lot of room just what that I need More

by Royharris78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
May 24, 2026

I WAS LIED TO ON MULTIPLE OCCASIONS IN THIS PROCESS. THEN AFTER DRIVING OFF THE LOT I NOTICED THINGS ABOUT THE CAR THAT I WAS LIED TO ABOUT AS WELL. More

by VANESSA TRISTAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
KAI
May 24, 2026

Outstanding job at Richmond car may great sales man and great management! The dealership was professional and take care of the customer! I would recommend this carmax to anyone buy a vehicle!! More

by tasstrehla
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill
May 15, 2026

Car purchase was quick and easy. Saw what I wanted at another Carmax dealer and they had it shipped to Houston for 100 dollars and I liked the car and bought it More

by islerma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
April 09, 2026

This was probably the most pleasant car buying experience I have ever had. Sopond, our rep, helped my wife and I through the whole process. There was never any pressure to purchase either the vehicle or th More

by mmangum57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sopond Chuch
April 06, 2026

very unprofessional! Wasdriving around with unregistered tags for over a month before they called to tell me that it was a mixup on their part and that they would overnig More

by Jabriahw23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
March 27, 2026

Went in there to make a purchase for a new vehicle. The wait was worth the wait. Which was not long at all. The sales man was awesome and very knowledgeable about what he was trying to accomplish on se More

by Jpluis6442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
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