CarMax

Very pleasant atmosphere! Very clean and inviting that washed away all doubts and nervousness. My salesperson was awesome and professional. Very clean and inviting that washed away all doubts and nervousness. My salesperson was awesome and professional. More

Excellent experience. Very pleased with the sales person Kevin. Not sure last name. Also purchased a second vehicle from Shilo Northam. Very pleased with the sales person Kevin. Not sure last name. Also purchased a second vehicle from Shilo Northam. More

Excellent experience from beginning to end. Brought the Land Rover from S. Florida; I was kept informed throughout the process. Extremely helpful; Mr. DeMarkus handled the rest flawlessly. E Brought the Land Rover from S. Florida; I was kept informed throughout the process. Extremely helpful; Mr. DeMarkus handled the rest flawlessly. Enjoying my new truck very much. Thank you More

Fred made our car buying experience the absolute best and so easy! We had been disappointed so far with other dealers; being told one price, and then shown another, or the car being sold to auction while goi so easy! We had been disappointed so far with other dealers; being told one price, and then shown another, or the car being sold to auction while going through credit applications. We found the car we were looking for at Carmax, walked in 30 minutes ‘till closing and met Fred! You can tell why he’s been there for over 10 years! Along with Audrey, we could tell we were in good hands. We took the car home for a test drive and instantly fell in love. Thankful to have found a great environment to buy a car at, for people who listened and understood our concerns and did it all while treating us like family. More

Great experience. My salesman was the greatest!! Highly recommend this location. Went to a different location and it wasn’t near as good as this one! My salesman was the greatest!! Highly recommend this location. Went to a different location and it wasn’t near as good as this one! More

Just as I expect from Car Max, the staff was all friendly and personable. They had everything ready for me, and made the process super easy! and personable. They had everything ready for me, and made the process super easy! More

Never heard back from them. Hilariously enough, they sent me a CS survey. Not too smart of them. I'm sure they shredded it so corporate wouldn't see it. me a CS survey. Not too smart of them. I'm sure they shredded it so corporate wouldn't see it. More

Ripped off I purchased a vehicle from CarMax on December 6, 2014. After having the car for two weeks I noticed there was a vibration coming from the tires and a I purchased a vehicle from CarMax on December 6, 2014. After having the car for two weeks I noticed there was a vibration coming from the tires and a vibration when I used the breaks. I took the car to my local tire service store and was told that my back two tires needed to be replaced due to lack of tried. The previous owner did not rotate the tires on my car. The technician also inspected the breaks and stated that the rotors were warped. The rotors according to the manufacture are too thin to lath so they need to be replaced. I paid $42.80 to have my tires balanced and rotated. I decided to inspect the car to check everything else out on. The air filter for the engine was never changed and the in cabin filter was extremely dirty. I went to the local auto parts store and purchased both filters and replaced them it cost $25.02. I called CarMax and spoke to the service department. The service rep told me that all cars sold have a 30 warranty and to just bring it in. I agreed and brought in my car. The service rep called me later and told me that the tires on the car are good according to CarMax standards and the braking issue they could not replicate. The service rep did say I can be reimburse my $25.02 for the filters but not for the tire balance. I left the car dealership upset and disappointed. This situation makes CarMax look bad especially since all I was asking for is to have issues with my car fixed that have to do with safety. This car should have been inspected prior being put on the lot. So now I am left with an unsafe car. More