CarMax
Knoxville, TN
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I have found my dealings with CarMax to be honest and fair. They have honored the trade in offers they previously provided me and there are no surprises at the last minute (like I’ve encountered at other fair. They have honored the trade in offers they previously provided me and there are no surprises at the last minute (like I’ve encountered at other dealerships). While some of the sales reps are newer and need additional training, they usually know when to ask for assistance and there is always an expert nearby. I look forward to purchasing and selling with CarMax in the future. More
Everyone was awesome. Especially the young lady who checked us out. She's amazingly good. She made the process so easy. We paid with a personal che k for tge total. Pape Especially the young lady who checked us out. She's amazingly good. She made the process so easy. We paid with a personal che k for tge total. Paper work ready. We were in and out quickly. Give her a raise. More
Their goal was to make sure we got in the vehicle that was the right fit for us and just helped us through the process where we needed the help. It felt good to drive off with the car we were confident w was the right fit for us and just helped us through the process where we needed the help. It felt good to drive off with the car we were confident was the right one for us same day that we first visited. More
A simple, easy, no pressure sales experience. It was so good that we bought another car about a week later from the same sales rep. Phil Runyan was very accommodating in working around our sche It was so good that we bought another car about a week later from the same sales rep. Phil Runyan was very accommodating in working around our schedule to test drive the cars. While it was the first and second cars we've purchased through Phil, they were the 7th and 8th cars with CarMax. More
The CARMAX process was very easy and without stress. Bill Driscoll was wonderful in helping through the process and answered all my questions in a very timely process. He also helped me set up the navi Bill Driscoll was wonderful in helping through the process and answered all my questions in a very timely process. He also helped me set up the navigation system and explained all the new features of my new Honda CRV, which is 20 years newer than my old Toyota Yaris. I found the CARMAX experience to be a very positive one. More
Chad was fantastic. Went above and beyond to help me find what I liked, I didn't feel rushed at all and like many others who choose Carmax, there was zero pressure on m Went above and beyond to help me find what I liked, I didn't feel rushed at all and like many others who choose Carmax, there was zero pressure on me. He stayed in prompt contact with me while the Hyundai was being shipped from Georgia and even came in on his off day which was the first day I had free, to guide me through the purchasing process. We were done in less than two hours, but I do imagine not financing it sped the procedure up a little. There's a reason I hate dealerships and have gone to Carmax twice, and I will most likely go again the next time I need a car, which I hope won't be for another 7-10 years! No offense. :) More

